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Business Profile

Mail Box Rental

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked in ******* ****** for 6 months, when leaving I shipped 8 large boxes, home to ** and as usual, shipped them to my storage place, I-storage in ************ , expected date of delivery, 2/27 and 2/28. On 2/26 I called i storage advise them of the arriving boxes and was told they can no longer accept boxes at the office as they had done previously. I called the UPS store in ************ and was advised I could have them shipped there but they were unable to redirect the packages and I would need to call the UPS store in ******* OR from where they were shipped. I called ******* UPS store, they asked me to make sure the *** in ************ would accept these large boxes, I called back *** in ************, advised them that these boxes were large moving boxes approximately 50 pounds each and again was reassured they could receive them for me, and actually even hold them for several days if needed. I called ******** at ******* *** at approximately 4:13 PM and she advised me she would have all 8 boxes redirected to *** in ************. The next day, 2/27 at 7:27 PM I received a voicemail that I did not hear until approximately 9:30 PM from ******** advising me they were unable to change the shipping address. Also, I received an email saying that *** tried to deliver 5 of the 8 boxes to I-storage, but they were refused. On 2/28 I spent hours on the phone, was finally told that the boxes were not able to be redirected to the UPS store because of their weight. Also found out they had tried to deliver the last 3 boxes, which were refused, I was able to have them re-delivered, met driver at I-storage and received them. Since then, I was reassured by *** in ************ they would have received those 5 boxes for me if they have been redirected as promised. Instead these boxes were returned to ******* ***, to whom I had to pay an additional $868.20 and wait an additional 2 weeks to have them re-shipped/delivered to my home in **. I am requesting return of my $868.20

UPS Store is NOT a BBB Accredited Business.

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