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Business Profile

Electrician

J'Sons Electric LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for J'Sons Electric LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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J'Sons Electric LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our home warranty company send this company out to replace our bathroom fan/ light and they came out and took our $100 co pay and told us they would order the part and **** a time to complete the repair. They didnt follow through and kept making excuses. After many conversations they said they would replace it with one that was white not brown. I discussed it my wife and told them fine. We waited over a month for them to schedule an appointment but had no luck. I finally contacted them again yesterday and they said we would have to pay for the fan. Apparently they are no longer working for the insurance company. I requested our $100 back and they refused. Very disappointed and frustrated with this company.

      Business Response

      Date: 07/17/2025

      Our contract was with the *********************. Our scope is as Follows: Show up to the address provided to us by the warranty company. The warranty company has an amount, in this case it was $100, that we are supposed to collect before we enter the home to do the diagnosis. That is our fee for showing up and doing the diagnosis. After we do the diagnosis we submit it to the **************** for approval. They either approve the repair to be covered under the warranty or not. If they do not cover the work, then we can offer the home owner an estimate to do the repairs, in which the home owner can approve or not approve. In this case the homeowner had a specific fan that they wanted replaced with an identical fan. However the **************** was unaware of this when they approved the fan under warranty. When I spoke with the warranty company, they did not warranty that fan, they would only warranty a fan that was $75, and would not give me a part number. They had told me that i would have to work out the cost with the home owner. The fan that the home owner had was a fan light combo. The Home owner asked that we replace it with another brown cover, in which we searched for awhile and could not find. The home owner later agreed to go with a white cover which is pretty standard when i told him we could not find brown. When we tried to find a fan like his they do not make them any more. So now we are going to have to change it with a standard fan light combo. I have left my callback number with the warranty company 6 times the last 2 days just in hopes to get further clarification. I mentioned this to the homeowner as well. When he asked for his $100 back, I did not refuse. I told him that after talking to Rely, The warranty company that hired us, if they said that that's what i should do then absolutely I would. I still have not heard back from them.

        Our first scheduled day, which was before we knew to search for the specific fan, we were already planning on using the standard fan light combo. I sent a guy the 3 and a half hours to the homeowners house, and nobody was home. I never charged anything, and just wrote it off as a misunderstanding. The next time that I scheduled a time to be out there, he had a family emergency, in which I completely understand, that happens unfortunately, so I scheduled my guy to another job. This entire time I was under the assumption that he knew that there was going to be extra charges and that the warranty company was not going to cover the cost to replace a fanlight combo. I had mentioned it to him multiple times. It wasn't until 2 days ago when he reached out to me, and I immediately had a guy scheduled for the very next morning first thing to drive over there and replace it for him. When I mentioned sending him an invoice, first thing in the morning, so that he could pay my tech when they were done, he replied with, the warranty company was paying me not him. i very patiently tried to explain this to him. We were and still are available to do the work. I just need to make sure that we are going to be paid for it.

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