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Business Profile

Hearing Assistive Devices

Grant's Hearing Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got two sets of hearing aids from the *********** and needed ear molds to help hear better with them. I went to ******* and was quoted a price of $75 per ear mold set. My health insurance, Trillium, paid for one set and I had to pay for the other set. ******* overcharged me and ****** said I would be getting a refund of $68 when I came in to get my ear molds. I did not receive a refund and had to get assistance from a case manager (********) with Trillium. ******** spoke with ******* Hearing manager *******, and he said I would be getting a refund of $68. That was on 11/3/22. I still have not gotten a refund. My sister paid the cost with her credit card and they were supposed to credit the money back, but there has not been a refund.

    Business Response

    Date: 01/09/2023

    I am writing about a complaint that was submitted on 12/22/2022 and was assigned an ID of ********.

    My name is ****** and I am a ************ Coordinator and Hearing Instrument Specialist in training.

    We reached out to ***************** the day after the complaint was sent in the mail and resolved the issue. We had a misunderstanding with her insurance and gave her a full refund on her earmold order. ***************** agreed to retract her complaint to the and we can get a letter with that statement if needed. The check we sent to ***************** was estimated to arrive 1/6/2023 but may be pushed back a day or two due to the holidays. 

    If you have any questions. Feel free to reach out to us at *************

    Thank you,
    -***********; 

    Customer Answer

    Date: 01/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Grant's Hearing Center, Inc. is NOT a BBB Accredited Business.

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