Complaints

This profile includes complaints for Cal's Moving and Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cal's Moving and Storage

  16501 NW Twin Oaks Dr Beaverton, OR 97006

  
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  Cal's Moving and Storage

  33862 SE Eastgate Cir Corvallis, OR 97333

  
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  Cal's Moving and Storage

  1900 Hines St SE Ste 208 Salem, OR 97302

  
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  Cal's Moving and Storage

  12600 SW 72nd Ave Ste 100 Tigard, OR 97223

  
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  Cal's Moving and Storage

  16501 NW Twin Oaks Dr Beaverton, OR 97006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Cal's Moving and Storage for a move in August 2023. During the move, due to employee neglect they damaged shutters in the home that we were departing (rental). I immediately initiated a claim. At time of damage, the employees accepted responsibility and then management agreed (via email in 5 Septemberr 2023) to take care of it. They asked for the landlord contact and said they would handle it directly. ***** Moving refused to pay in a timely manner and I was charged directly by the landlord via my rental deposit. I then tried contacting ***** Moving multiple times with no resolution. In December 2023, I was able to contact the owner, ****** *****, who apologized and agreed to pay the amount $1570.73 (confirmed in email). He asked for some flexibility and would get back to me in the week with a payment plan. I was willing work with them but I never heard back from them for months. Finally, on August 2, 2024, I was able to speak with the person responsible for claims. I provided them again with all receipts and they agreed that this is a simple case and we would be paid shortly. They confirmed that this payment was approved. After further delays, they once again asked for flexibility in repayment schedule. Once again, I gave them the benefit of the doubt and acquiesced, but I have since only been met with delays and resistance. Recently, I have not been able to get any response from them.I waited to file because I was naive enough to believe they were sincere in meeting their agreed obligations. I filed the complaint with the company immediately but they have delayed any action. All I am asking is that they pay as agreed.

  

  Business Response

  Date: 11/08/2024

  We acknowledge that during the move in August 2023, our team accidentally caused damage to the shutters at the home the customer was departing. At the time, our employees accepted responsibility, and we immediately began working with the customer to resolve the issue. Our management team communicated with the customer on September 5, 2023, agreeing to handle the claim directly with the landlord and requesting the landlord's contact information to facilitate this process.

  
  Unfortunately, there was a breakdown in communication, and we understand the customers frustration as they were charged by the landlord through their rental deposit. While we did attempt to follow up and work with the customer to resolve the matter, the initial claim for the damage was presented to us at a total of $3,500, which we felt was an excessively high amount for the damage in question. After further internal review, we concluded that $1,500 would be a more reasonable settlement for the damage sustained.
  

  We are now committed to resolving this matter and are offering the customer a final settlement of $1,500 to close the case. We believe this is a fair and reasonable amount based on the circumstances, and we hope the customer will accept this offer to bring this issue to a close.
  We truly value our customers, and we regret that this situation has caused inconvenience. We are eager to settle this matter as promptly as possible and hope to restore the customers confidence in our services.
  

  Sincerely,
  ****** *****
  Owner, Cal's Moving and Storage

  
  

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22475681
  
  I am rejecting this response because: The amount proposed is different than ****** and ***** Moving has previously agreed to pay.  Additionally, ***** Moving still has not provided a timeline upon which payment will be made.  It has been almost 12 months (December 2023) since ***** Moving had already agreed to make payment in the amount of $1570.73.  While all communication has been conciliatory on the part of ***** Moving, upon reaching the previous dates that they have stated/committed they will either make payment or provide updates, they proceed to provide a new excuse (need more time, forgot, etc.).  I have been more than willing to work with them to resolve this satisfactorily, but ***** Moving needs to definitely commit to payment of $1570.73 and provide a firm date when this will happen.  For clarification, I have never seen nor communicated any amount different than ~$1600.00 or the exact amount of $1570.73.  This has always been the amount that I have communicated with ***** Moving and remains the amount that I am requesting.  This is also the amount that both parties previously agreed upon via email and phone communication.   
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/13/2024

  Hello,

  This is ****** speaking, not **** in claims. I have no other response besides I am sorry. Frankly we are a cash poor company. I made a lot of mistakes when starting this company and have been carrying a high debt load for the last 24 months. Pair that with mistakes, repair costs, and having too many people in the office, and you end up with a broke company. I have since terminated my team with the exception of **** and ****** to cut costs and get my financial blunders behind me. I am very sorry for pushing this task on to a different team member. I can refund the card on file the full amount. If it is different, please give me a call on my cell - ************.

  Once again, I am sorry. This has never been my intention nor how I want to conduct business. Empty pockets and high levels of stress make you operate different than you want to.

  None of this is supposed to excuses. I am just letting you know what the deal is a little reason as to why this has taken so long. 

  Thank you,

   

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming they follow-up on their promise.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 05/05/2025

  Hello,

   

  I would like to re-open my complaint against Cal's Moving and Storage.  After multiple attempts to contact them via email and phone calls, I have never received a response nor have I received payment.  You had told me to reach back out to you if I had any issues in regards to getting payment.  I am not adding all of the particulars here, as I assume that should be done within the system after re-opening.  The reference is complaint #********.

   

  Thank you for your assistance.

   

  Best regards,

   

  ****** *****

  ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Customer Answer

  Date: 06/06/2025

  I confirm that we have now received payment in the amount of $1570.73 as of June 6, 2025 (via venmo) for damages.  This complaint can be closed.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/1/24. Ca**rage was hired to move a few items from *********, OR to ************, ** (12.1 miles). I sent a list of items to be moved and was provided with an estimate of $500-$600. I emphasized to the salesman on the phone that I had a gaming table that I was worried about protecting, that's why I hired movers. I was told they will take care of everything. When the movers showed up (an hour late) I showed them what needed to be moved. I emphasized to them that the gaming table was the priority. The principal mover showed me his phone with a signature line and said "This is for $171/hour for 2 movers". I signed and left them to their work. As i was working in the home I would pass by the movers. One of them would tip up and lay down (multiple times) our couch to appear to be busy. I want to emphasize that I was never offered additional insurance, even after explaining how important the gaming table was. They didn't attempt to protect doors/walls. They didn't take shoes off or lay plastic down to protect carpet or flooring.(source and destination) They slowly packed things. My wife had to step in and disassemble our bed frame and move it for them because they were taking so long. They ended up breaking the gaming table in the process. It was a lengthy process to create a claim and the mover tried to get me to let him take the table home to his shop to repair it. I was immediately told that I didn't get the additional insurance. I said I would be fine with a repair. I was ignored at that point until I researched the repair cost and sent an offer to them for repair $600. 2 weeks later after silence I got an offer of $500. I didn't think I would get anything so i accepted. Then we found the table to be even more broken so i notified them. I was met with a response that I left a bad review so the case is closed and I could complain to ODOT if i wanted. I explained that the review wasn't just because of damage, it would've been negative solely based on the movers.

  

  Business Response

  Date: 08/22/2024

  Hello,

  Thank you for your transparent review about your experience with us. We do apologize for the lack of a good experience you had. This is not how we operate on a day to day basis. The lead on your crew has been reprimanded and we will take all of this information and experience to our new crew meeting and update systems accordingly.

  Customer Answer

  Date: 09/03/2024

   
  
  Complaint: 22176617
  
  
  
  I am rejecting this response because:

  Since my original e-mails/complaints there have been updates to the repair situation. I want them to be documented here. 1st, I reported a 2nd issue with the repair that was broken/hidden from me resulting in additional cost. This was met with an emotional response that my review was unfair and so the case is considered closed. There also is a complete piece that was not delivered. It is a black tabletop panel. There were 4 total and only 3 were delivered. This was only verified during the repair process when the table was being re-assembled. While at this point I can't imagine the piece is still on the truck, it wasn't delivered with the rest of the table during the move. An example of the piece can be seen here: https://gametheorytables.com/template/asset/2023/07/lit/ss.jpg it is the middle piece without the cutouts.

  
  
  
  
  Sincerely,
  
  
  
  Calvin Phillips

  

  Business Response

  Date: 10/08/2024

  Hello, 

  
  

  I got your message in regards to Calvin Phillips complaint. We spoke with him outside of BBB and paid to get his table repaired. Unfortunately, that did not satisfy Calvin. He later reached out requesting more more on top of the cost to repair the item. 

  
  

  Calvin has already gone on to our other review sites and left 1 star reviews after speaking with him multiple times, compensating him for the issues and repairing the damaged table. On top of all this, we did it out of pocket because he did not select the premium insurance policy. We went with the industry minimum, 60 cents per pound. 

  
  

  I do not believe there is anything further we need to do not do I feel like there is anything we can do to make this person happy. 

  
  

  Please advise me how you like us to proceed, 

  Customer Answer

  Date: 10/08/2024

   
  
  Complaint: 22176617
  
  
  
  I am rejecting this response because:

  Apparently Cal's Moving & Storage is going to lie about what happened. I've learned that is one of their core attributes as a company. (See the initial complaint of how they lied multiple times, attempted to deceive, etc.) In this case they did compensate me for the original estimate of the repair of the table. When I told them about additional damages that were discovered (not out of the ordinary in regards to a complex table with many different parts) I was told "We feel we have provided more than fair compensation and in return we received a public negative review. All options for coverage are discussed in our emails sent prior to the move." -Evan Moore. I've attached the original estimate that has no language around the insurance except for a generic attachment from ODOT. It's really easy to say "All options for coverage are discussed in our emails sent prior to the move" when you intentionally are trying to deceive customers. And why would you worry about being deceptive when you can cause damage and hide behind your thin veil of deceit? And to expect a good review after the experience is pathetic. If you can't accept a poor review for a poor job you should probably re-evaluate the people you hire to represent your company. Setting aside the extreme damage to a $3000 table they were horrific movers. They, again, attempted to deceive me by acting as if they were working when I would walk by. I'm not sure I can expect more from them when the leaders of the company engage in the same behavior. I know that they will never do the right thing. I've come to learn that they are dishonorable and hide behind quick words and hidden text. I want this to be documented for other consumers who have property at risk. If you value what you own this experience is not worth the risk.

  
  
  
  Sincerely,
  
  
  
  Calvin Phillips