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Business Profile

New Carpets

Johnson Floor & Home Carpet One

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Johnson Floor & Home Carpet One's headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnson Floor & Home Carpet One has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Dana G

      Date: 03/18/2024

      Not the same floor company I used in 2021. Due to a flood I had to redo my flooring. The sales rep never came out just ordered what we had two years before. We ended up having extra parts which of course were non returnable/refundable. When it came to the install we were told it had to have floor leveling because of the flood. If we did not do the leveling the warranty was void. It was an extra *******. My contractor argued that this company had just done the floor 2 years ago and that the leveling wasn't required. They said the flooding must have changed the floor. When I tried to get a letter stating that it had to be done because of the flood I was told they never said that it was due to the flood. The installer who told my contractor it had to be done is of course not there anymore. I would not recommend this business at all to anyone,

    • Gina S

      Date: 12/02/2022

      Replaced tile floor. At the install they said we needed a new subfloor so new tile wouldn't crack. Installer collected around another $1000 over the original quote. Installed during the pandemic and now o have 3 broken tiles and grout coming up. This never happened with the old tile by the way. Today marks 6 weeks of being promised EVERY FRIDAY that the service manager would call me. One day I was so upset someone came and took pictures but then went back to the standard answer that the service manager would call me back.

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