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Find a Location

Impulse Creations Inc has 1 locations, listed below.

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    Business ProfileforImpulse Creations Inc

    Comic Book

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8228 E 61 St, Ste 121, Tulsa, OK 74133
    BBB File Opened:
    11/25/2009
    Years in Business:
    25
    Business Started:
    6/20/1998
    Business Started Locally:
    6/20/1998
    Business Incorporated:
    5/15/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Impulse Creations
    Business Management
    • Dan Wallace, President
    Contact Information

    Principal

    • Dan Wallace, President

    Customer Contact

    • Dan Wallace, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/21/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    On May 28, 2021, I ordered a soundtrack on vinyl titled "Dark Nights: Death Metal Soundtrack" from Impulse Creations website. I was charged $52.00 for this item. I waited several months and had not received the product I ordered. In checking with the business they were waiting for more inventory on the item. I filed a request through their website, as they do not take phone calls from customers, and on January 15, 2022, was told by the company that they only received a limited number of copies and were hoping to receive more within the next few months. They offered to cancel my order and refund my money if I did not want to wait any longer. On January 18, 2022, they reached out to tell me that they processed the return. About 20 minutes later, they emailed again to tell me that because it was more than 180 days since I ordered they could not give me a refund but would instead give me store credit. The company said that they were hoping the distributor would have more available but did not. I asked them to send me a check for my refund and they refused. Since they took my money for a product they could not deliver on, I feel I am entitled to a full refund, not store credit. At this time I want a check for the full amount I paid mailed to me. Store credit is not acceptable. I would like to resolve this amicably so that I do not have to file a lawsuit and complaint with the State of Oklahoma, Consumer Protection Unit.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christina R

    5 stars

    07/19/2021

    I found Impulse a few months ago and am so mad I didn't find them sooner. Everything from the previous review is spot on. Friendly staff without being pushy. Super helpful. AND I'm not ignored or treated like a nuisance because I'm a girl.

    Local BBB

    BBB Serving Eastern Oklahoma

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