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Business Profile

Collections Agencies

CBSA Collections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for CBSA Collections's headquarters and its corporate-owned locations. To view all corporate locations, see

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CBSA Collections has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Tulsa Community College, I do not have a contract with CBSA, they did not provide me with the original contract as i requested.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****, I do not have a contract with ****, they did not provide me with the original contract as i requested.

      Business Response

      Date: 03/27/2025

      This account has been validated   01/11/2021 *******  ****3/23  BBB COMPLAINT,  06/24/24  RECD A LETTER FROM DEBTOR,

      another dispute letter sent to us 07/01/24,07/15/24, 07/23/24.   08/29/24  she called the office claiming we never validated

      Signed lease, ID  and itemized of charges were sent.   02/10/25 We recd a dispute from the CFPB  we know she rec'd the documents because

      she attached them with the **** complaint.

      Another ****** *alidation rec'd 02/26/25  did not validate again she already has all the papers.

      During all of the disputes she setup $50.00 a month payments.  She made 1 $50.00 payment with a credit card.

       

       

      Customer Answer

      Date: 03/27/2025

       
      ********** ********

      I am rejecting this response because:
      The documents sent to me was invalid and was incomplete there was missing signatures and my signature was copied they sent fake documents. I still have not received proof that I owe or validation as requested. If this information can not be sent delete accounts from credit report as requested before. I look forward to a response within the 30 day period
      Sincerely,

      ****** ****

      Business Response

      Date: 03/28/2025

      These are not fraudulent documents  We also sent her drivers licensed picture from the client

      We have done all we can.  We are a third party collectiions agency, we do not own these accounts.  We would never have a contract with her.

      We have already gone thru this once with the BBB  You closed the case.   How many times do we have to respond to this?

       

       

       

    • Initial Complaint

      Date:01/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********* **********, I do not
      have a contract with CBSA , they did not provide me with the original
      contract as i requested

      Business Response

      Date: 01/16/2025

      This account has been validated twice  05/2022 and revalidated 11/13/24  We have rec'd over 15 dispute letters from her.

      This was marked disputed on her credit.  Please see attached signed lease.  We have a contract with our client.

      Customer Answer

      Date: 01/16/2025

       

      Complaint: ********

      Please see attachment as there isn't enough characters to write down here . I am also rejecting this because the company has failed to provide  all chain of assignments, any proof of securitization. Please see my attachment of the original validation letter requesting these things. 

    • Initial Complaint

      Date:01/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** *******, I do not have a contract with CBSA, they did not provide me with the original contract as requested

      Business Response

      Date: 01/13/2025

      We rec'd this account 02/06/24 for collections.  This if rental property.  We validate this account

      by sending ** ****** a copy of the signed lease and Copy of all charges on 08/06/24

      We marked his credit file disputed 

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********** ***** **********, I do have a contract with CBSA, they did not provide me with the original contract as requested.

      Business Response

      Date: 09/12/2024

      Joshua disputed the account with us 02/2024.  We marked his account disputed with the credit bureaus and sent him documetation 02/20/24 

       

      Customer Answer

      Date: 09/16/2024



      Complaint: 22269904



      I am rejecting this response because:



      Sincerely,



      ****** ******

    • Initial Complaint

      Date:02/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with JWC PROP. I do not have a contract with CBSA, they did not provide me with the original contract as I requested.

      Business Response

      Date: 02/19/2024

      He disputed in April of 2020 We validated and mailed him the itemized bill and copy of signed lease.  The address he gave us on the dispute

      came back.  Please find attached what we sent to him April/2020

      His Credit file was marked disputed at that time.  

      Customer Answer

      Date: 02/20/2024


      Complaint: ********

      I am rejecting this response because:
      The contract between ******* and ********************* provided by CBSA Collections is a violation of 15 U.S. Code 6801 B (3). CBSA does not have authorized access to such records. ******* did not provide clear disclosure that my information and records would be shared or sold to a 3rd party as required by 15 U.S. Code 6803. I have not entered into a contract with CBSA Collections. And again wish to have them removed from my consumer report.
      Sincerely,

      *********************

      Business Response

      Date: 02/28/2024

      Read section 23 of the tenant lease.  We do not own this account.  We are working as a agent for the apartment complex.

      Customer Answer

      Date: 03/13/2024


      Complaint: ********

      I am rejecting this response because:

      Again I am not in debt to CBSA 15U.S. Code 6801 B (3). CBSA does not have authorized access to such records.
      ******* did not provide clear disclosure that my information and records would
      be shared or sold to a 3rd party as required by 15 U.S. Code 6803. Nor did they provide the appropriate disclosure or opt out agreement as required.

      CBSA is in danger of violating my rights and committing Aggravated Identity Theft as stated in 18 U.S.C.1028(a)(1)knowingly and without lawful authority produces an identification document, authentication feature, or a false identification document.

      Again Please remove their account from my records. 
      Sincerely,

      *********************

    • Initial Complaint

      Date:01/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR DEBT WITH ***************************. I DO NOT HAVE A CONTRACT WITH CBSA Collections, THEY DID NOT PROVIDE ME WITH THE ORIGINAL COMPLAINT AS REQUESTED.

      Business Response

      Date: 01/29/2024

      We recd a letter of dispute thru E-Oscar ***************** We validated the debt with ********* and sent the consumer a copy of the bills.

      This account was marked disputed on the credit file 02/17/23

       

    • Initial Complaint

      Date:01/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with JWC PROP, I do not have a contract with CBSA, they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/16/2024

      She has disputed this thru E-***** on 01/12/24  We are in the process of getting and itemized and signed lease from our client to send to her.

       

       

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********************, I do not have a contract with CBSA Collections, they did not provide me with the original contract as i requested

      Business Response

      Date: 12/06/2023

      we have spoken with them several times in the last 3 years.  They do not want to pay the collection fee which TCC lifted $227.63

      haven't been able to reach him since 11/29/23

       

    • Initial Complaint

      Date:08/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *** Properties. I do not have a contract with CBSA Collections. They did not provide me with the original contract as I requested.

      Business Response

      Date: 08/30/2023

      This acct was disputed ********.  His credit report was marked disputed and the signed lease and itemized of the account was sent 

      to him 10.2.20. Since then we have not heard a word from him about what on the itemized he disputed.  He has sent a dispute 4 times since with no new

      information.

      Business Response

      Date: 09/08/2023

      ***************** started  sending us letters of dispute 09/15/20.  We sent him a copy of the signed lease and itemized of charges 10/02/20.  We also marked his credit file disputed

      We have recd a total of 10 dispute letters including 1 09/07/23.  We will send again today.

    CBSA Collections is NOT a BBB Accredited Business.

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