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Business Profile

Pawnbroker

EZ Pawn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to take my pawned items out of the **** shop, I have my money to pay to take them out I have 3 items in there 1 is under my name *****************************, the other two items are under my HUSBANDS name *********************, he spoke to the manager ****** which she actually told him while trying to take them out since I have covid I cannot come in and take my 1 item out I told him to take my ID and receipt to PAY for our things to be taken out, she specifically mentioned if he liked he can "take his business somewhere else". WE HAVE PAWNED ITEMS THEY DO NOT WANT US TO TAKE OUT & UNLESS WE HAVE CASH AT THAT. I need an answer to why they are only accepting cash, and why my husband cannot take out my item I pawned (which I only got 20$ for) I have the $80-90 I owed them and they ONLY WANT CASH, it is a **** shop I have paid with d ebit card before why is it an issue now. SHE DID NOT WANT TO GIVE ME MY ITEMS, I DID ALSO ATTACHED THE 3 RECEIPTS I HAVE. SHE ALSO STATED HER JOB WAS MORE IMPORTANT BECAUSE SHE "HAD A FAMILY TO FEED" I WOULD LIKE FOR THE ***** TO REACH OUT I DO NOT NEED A MANGER IF NOT I RATHER NOT BE CONTACTED BY THIS BUSINESS. I WILL NOT BE RIPPED OFF OR TALKED TO BY A MANAGER LIKE THE WAY SHE SPOKE TO MY HUSBAND, SHE WAS KICKING HIM OUT WHILE HES TRYING TO GET OUR THINGS OUT AND PAY HER CHECK "FEED HER FAMILY". THIS BUSINESS NEEDS TO SHUT DOWN WITH THESE MANAGERS THAT LOOK LIKE ("DOPE HEADS") ACTING LIKE ANY OTHER PERSON. NON-PROFESSIONAL. 5 POEPLE WENT IN TO **** ITEMS AND HE WAS THE ONLY ONE COMING IN TO TAKE OUT. THIS EZ PAWN IS FULL OF RACIST WORKERS.

    Business Response

    Date: 07/05/2023

    Good afternoon, 
    We have received complaint # ********, dated 6/29/23.


    We have followed our standard procedures for resolution and reached out to our district manager of the store mentioned in the complaint. The district manager has made contact with the said customer on 6/23/23 and reached a resolution.

    Thank you, 

    EZCORP Customer Support 

     


EZ Pawn is NOT a BBB Accredited Business.

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