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Business Profile

Window and Door Sales

Pella Windows and Doors Of Oklahoma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Sales.

Complaints

This profile includes complaints for Pella Windows and Doors Of Oklahoma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pella Windows and Doors Of Oklahoma has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was December 27th, 2023 with Pella Windows. We were sold on quality windows that would reflect the heat and noise for $23,921.00. They used a heat lamp in their demonstration to show how the windows would feel no heat and they would cut down on noise, also energy efficient. The windows they installed were worse than the builder grade windows we had before. We are very disappointed with the quality of these windows. The glare and heat through our windows even makes my dining room chairs hot. The noise level is worse than before and the temperature is the same as before. We feel we were totally lied to and their advertising on their website is false. They do not stand behind their product. We have been dealing with ************************* and *********************. ** said there was nothing they could do about it. I have also file a complaint with the *************************

      Business Response

      Date: 02/28/2024

      Thank you for your feedback. Pella of Oklahoma technicians are scheduled to be at the ****** residence first thing this Friday morning. At that time, we will do a full analysis of the installation and fix and potential problems or issues we discover. The windows are in compliance with what the customer ordered, and we stand behind our products. We apologize for any inconvenience or confusion this may have caused.

      Customer Answer

      Date: 02/28/2024


      Complaint: ********

      I am rejecting this response because:
      Their advertising states energy efficient, noise reduction, and reduces sun glare of which none are true. Everything the salesman told us and showed us in their demonstration was lies!  They sent **** from their office to look at these windows and he agreed with us.  They do not reduce noise and the heat comes thru the windows.  They are coming out Friday just to correct their sloppy installation and to replace the two broken windows from shipping after waiting six weeks to get them.  Totally unacceptable!


      Sincerely,

      ***************************

      Business Response

      Date: 03/08/2024

      After our technicians came out, we did discover some issues with the glass in a couple of the windows.  We have ordered new glass units to address these issues which will help with energy efficiency.  We also addressed installation issues and corrected.  We will ensure the customer gets the proper items ordered at the price agreed upon.  

      Customer Answer

      Date: 03/08/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Pella to replace my home's windows on 6-27-22. All the windows but one arrived for installation. The last window to be installed over the front door arrived 5 to 6 weeks later. After installation, it was discovered by the Pella crew to be damaged. Pella shipped a 2nd replacement window; it too was damaged during shipping. A 3rd window was shipped and sustained damage.Pella says the window is only scuffed and it will not be visible after installation. I enclosed pictures of what Pella insist is only scuff marks. I will also include the email chain for your review. Thank you!

      Business Response

      Date: 06/21/2023

      Thank you for your inquiry. With over 100 years in business we take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing. I want you to know that we appreciate your feedback. We'd like the opportunity to resolve your concern and earn your continued trust. We are truly sorry for the inconvenience. The pictures sent are not indicative of a factory defect per Pella spec's. We have been in constant communication in regards to this matter and will continue or we will gladly refund you the cost of the one window. Let any of the Pella of Oklahoma associates that you have been in contact with know your choice in resolution. For any questions or further assistance, please call me at ************.
      Best regards,
      -PP

      Customer Answer

      Date: 06/21/2023


      Complaint: ********

      I am rejecting this response because:  Nine windows are installed and only one had some scratches on the inside caused by the installer. The damage indicated in the picture of the window that I inspected at the Pella warehouse, is not a specification.  I expect the window to be new and free from any defects for $1,900.00 plus installation charges.

      Sincerely,

      *****************

      Business Response

      Date: 07/10/2023

      Complaint resolved - see attached picture.

      Customer Answer

      Date: 07/11/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    Pella Windows and Doors Of Oklahoma is NOT a BBB Accredited Business.

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