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Business Profile

Sleep Center

Next Gen Sleep LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had asked during my consultation what if I have problems using the equipment. I had let them know up front I’m allergic to silicone which 90% of masks are made from. They only carried one full face style with a foam gasket and assured me they would do whatever they could to help if I have problems. They didn’t go into detail what that help entailed or that if neither of the 2 masks available with foam seals wouldn’t work there is no refund on the equipment. I was informed this morning that the money I paid out of pocket is non-refundable and if I don’t return the equipment insurance will also bill me. Very odd that they want the equipment back but also stated that it can’t be used again but I still have to return. Total SCAM in my opinion.

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a cpap machine from next gen sleep.I paid 1000. cash.They sent me a sleep study in the mail.They were not supposed to send me a sleep study however they did that by mistake.Then I returned the sleep study on may 15th in the morning time.They accuse me to never returning the sleep study.I did return the sleep study and here is some proof that i did that there address is Address: ***************************************** if you look at the photos the address is clearly on my time line So again my photos prove that i was there may 15th .. also i texted them multiple times that i returned it there is proof through text.This is what they told me __________Hello, ******** This is *** with NextGen and ****** has reached out to me to inform me they are sending you to collections also there has been a charge with us as well placed Due to the sleep study kit not being returned. Please call me at ************ or email me if there is anything I can help with. Thanks ________________I will dispute this they are falsely accuseing me of not returning a sleep study.and should not report anything to the credit agencys as i did not ask for the sleep study to begin with.I deserve a apology and it not to be on my credit report as heres proof i drove to there office to return it.Please help me these people lost there own equiptment then blamed me.there is evidence i returned it..I texted them i returned it on may 27th after they told me i didn't.There is ****** maps timeline I returned it on may 14th ******** maps there address is ***************************************** Please help me i was there returning it and they are continually harassing me ! please help BBB They need to stop harassing me and respond to my evidence.They need to not report me to the credit agencys Not charge me and apologise.

    Business Response

    Date: 07/16/2024

    The patient was sent a sleep study but did not need to complete the test, instead she chose to purchase a CPAP for $1000. She was supposed to mail the testing device back with the return shipping label provided to her. We have no record that she ever returned the device via mail or into our office directly. We did drop a $250.00 charge to the patient for the missing testing unit. We have elected to write off the $250.00 charge. We have attempted to reach out to the patient to discuss the matter further with no response. She will not be contacted about the missing testing unit again. 

    Customer Answer

    Date: 07/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Next Gen Sleep LLC is NOT a BBB Accredited Business.

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