Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our team has spent over $2200 with this company. We are still missing multiple items. We have 4 girls missing jerseys(2 per girl.) I have been asking for an update for well over a month and I finally hear from them saying all the jerseys have been lost in shipping. I have requested proof of this and have not receive. I was also guaranteed an update by end of business day. I have not received. I personally spent over $450 on two orders 1/8 and 1/9. There website clearly states ***** business days. We are well over 40 days and I am still missing items. It takes multiple days to weeks to hear back from this company. I would like our items and I would like to be compensated for their incompetence. I am reaching out at this request due to seeing no resolution in sight. I have multiple parents upset and waiting for their childrens jerseys for our games.

  Business Response

  Date: 03/20/2025

  We have tried throughout this order to talk by email, phone or text to let them know the progress of this order. But when they continue to call, text or email sometimes multiple times a day, it doesn't help trying to finish orders.  There were a couple of hiccups and we corrected them ASAP.  This is the last email that **** *****, Production Manager, sent to Mr. ******************* Mar 17, 2025, at 5:17?PM, **** ***** <***************************> wrote:
  
  "Thank you for your business over the past three years.
  
  Prolook has been placed and is on the way. You have just been blasting them and us and they were not sure on witch order it was. 
  As you know from your previous orders, our standard process has always been to process store orders only after all orders are finalized. Your team took 6 weeks to complete this process. Despite explaining our procedures repeatedly and providing you with a timeline when you leave our shop every time, we've received an excessive number of communications through multiple channelscalls, texts, emails, and even ******** messages. Regardless of how promptly we respond, the demands for additional communication continue. We get ***** emails, messages, and texts from you a week. 
  

  More concerning is the harassment, including profanity and aggressive communications directed at my wife and mother-in-law. Our staff deserves to be treated with basic respect and dignity.
  

  Our business relationship has reached its conclusion. Your order will be available for pickup/shipping when the replacement jersey and hats arrive, and this will be our final transaction. We wish you success in finding a provider whose services better meet your needs."

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 7/31/24. Called 8/13/24 to check the status of orders. I was told it would be ready the following week. It is now 9/6/24 and I called again to check on the status. I was told to contact my grandsons coach. I explained this was not the coaches order this way my personal orders. I was again told to contact the coach. I told them I would not bother him with my personal orders and I needed and ETA. ****** told me she could not give me one and that other teams were still waiting on their orders as well as the Mgr of the company. I explained I am only concerned about my order. She then raised her voice at me telling me she fields hundreds of call a day about delayed orders. Again I told her I am only concerned about my order and that I am tired of all the excuses and lies. She then yelled at me telling me that they are not lies that I will get my order when it is ready. We exchanged words and she hung up on me. I called her back and she sent me to voice mail. I left a message requesting a call back from Mgr or owner. I also let them know I was contacting our news station. She called back yelled at me more and hung up on me again. I just want my order and my grandsons 10 yr old baseball teams order before the end of the season. ASAP.

  Business Response

  Date: 09/10/2024

  ******************** was one of the first ******* to place her order but unfortunately the rest of the team took 3 weeks to place their orders and team uniforms have to be ordered all at the same time.  In that time, the team hats were out of stock until the second week of September and the lead time for their ProLook jerseys was extended to estimated date of September 26th (ProLook is trying to get them out sooner along with all orders).  We have no control over stock.  Their coach was informed that their orders needed to be placed ASAP to avoid this issue and he was informed about the order ship dates.  My receptionist did not yell at ******************** but ******************** did **** and cuss at my receptionist, loud enough that 2 employees could hear her and she was not on speaker.  We let all of our teams know this issue with inventory and ******************** was informed several times.  All she wanted was her grandson uniform and it didn't matter what the situation was.  We pride ourselves on quality and service but this was out of our control.  Her grandson's coach should have informed her of the situation.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I Called 2 weeks after order was placed, was told my 2 orders should be ready early the next week.  Nothing about back ordered items etc.  I called the following  week again, next week.   I waited until 9/6 to check again on my personal order ( not my grandsons).   The receptionist told me items were back ordered and had no way of giving me an eta.  I asked for manager and she told me she was the only one there at that time and rambled on about she takes hundreds of these calls a day from upset customers. I told her that my concern was about my 2 orders are what I want to know about.  That is when she became irate and saying this is why her kids wonder why mommy comes home upset and in a bad mood.  She then gave me 3 or for more excuses.  I told her I need an eta or I'm going to news channel.  She yelled more at me and hung up.  I called back left a voice mail demanding a Mgr or owner to call me back.   10 min later same lady ****** called me back telling  me to contact the coach.  I said no this is my personal order and not his concern.  Asked for Mgr or owner. She Yelled their not here and hung up again.   I contacted new channel and bbb.  Did I raise my voice... yes to get over hers as she yelled at me.     There are many unhappy parent and other customers..  all you have to do is ************** name.   They advertise ***** days on orders per their website.  They never offered something comparable so orders could be done sooner.   They collect your money then don't communicate at all even when you call to inquire you just get attitude.   At this point I would be 100% happy with a full refund on my 2 orders and go our separate ways.

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/14/2024

  All the garments have come in and the last of the decoration on the hats will be finished and ******************** can pick up both of her orders late Monday afternoon. We will contact her as soon as they are completed.

  *************************

  Customer Answer

  Date: 09/18/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I did not receive a call or anything from igg on Monday to pick up my order as ****** stated in her reply to the BBB.  Instead We were  told by the coach Monday that igg said our fan orders were ready.   I called late afternoon Monday to verify we could pick up our orders.  ****** told me they were not ready and typically the players get their orders 1st.   She put me on hd came back and said the team will have someone pick up all the orders together.  I told her no I prefer to pick up my own orders so I can verify I receive what I ordered , quality etc.   She got an attitude once again and said fine I will call when they are ready and will put mine to the side but that's not how all teams do it.  I explained my order is not team gear but fan gear.  She stated you ordered a hat right.. I said yes for my husband.  She seemed puzzled then i figured out she had no clue what was going on.  I asked her to call when my orders were ready.   Finally heard from her on Tuesday afternoon  stating a parent from the team was picking up orders and she said she would send mine with her.   I said no my husband and will pick it up around 5:30.   Thank goodness he went through the order.  It is missing one of the hats for my son law..  dad to one of the players.   She said she has no idea when it will be ready and she would call me Wednesday with an update.  To no surprise i have not heard from her or anyone else from igg.   This is ridiculous.   Again another game without all my order.   They need to make this right ASAP.   You would think the Mgr. or owner would reach out to a very un happy customer.  

  
  Sincerely,
  
  *****************************