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Business Profile

Diagnostic Testing

Diagnostic Laboratory of Oklahoma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint pertains to being overcharged on services advertised on ***s website for a substantially higher price nearly triple the charges listed. I have contacted them 3 times - each of their replies back do not even remotely address the issue of being overcharged. Ive just been getting the run around. I went for two labs on 3/11/24 at the *** lab located at *************** in *****. I have taken the same tests twice in the past year and a half. This time the prices tripled and I voiced my concern to the phlebotomist, who also processed my payment. Although courteous, she gas-lighted me, as well as the CSRs I contacted. *** made no effort to address the discrepancy in the price for a self paying patient. The pricing listed on ***s website for the A1C and *** labs were even less than what I paid for in the past. However, this time I was charged $88.18 for the A1C, with an additional charge of $35.00 to get my blood drawn; this has never occurred before. I had to forgo the *** test priced at $160.00 my doctor ordered because I did not have enough money to pay it. I had an appointment on 3/15/24, and my PCP confirmed these were the tests he ordered. In the past, the pricing was a little under $90.00 for both test combined. Now the cost tripled into $260.00. Currently on ***s website, the cost of the A1C lab is listed at $36.00 and the *** for $36.00. No where on the self-pay pricing page is there a fee of $35.00 listed to get blood drawn.I thought *** offered discounted, upfront pricing for the uninsured. IMO, they are intentionally misrepresenting their prices. If the prices quoted online are not accurate, or even close for self-paying patients, than the public has the right to know.The technician could had looked at what I had paid for in the past for same two test. It may sound trivial, but $260 is a lot of money to me; thats why I wanted to use the self-pay option. Please find the attached documents supporting my complaint. Thank you.

    Business Response

    Date: 04/02/2024

    Dear ******************,
    Thank you for bringing your concerns and billing issue to our attention. We sincerely apologize for any inconvenience this has caused you. The *** and Quest JV billing team has worked together to review your case and was able to determine the issue. We will be completing re-education with our phlebotomy team to properly bill for the Upfront Payment Program verses straight patient billing. We have requested a refund of the difference, $66.68. Please follow up should you have any further questions or continued issues.
    Thank you,
    Diagnostic Laboratory of Oklahoma

    Customer Answer

    Date: 04/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was informed I will receive a full refund. I appreciate ***** acknowledgment of the error, and the importance of training their staff. Thank you.

    Sincerely,

    ***********************

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