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Business Profile

Towing Company

Guthrie and Towing Recovery Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed here. They held my car for 3 extra days after payment and forced me to pay those three days at $15 per day. They only accept cash. It is a very very shady business that is scamming people out of money holding their cars hostage.

    Business Response

    Date: 07/15/2025

    To Whom It May Concern,

    We are an automotive repossession company which are hired by banks to repossess automobiles or equipment. Because we are hired by banks, we are not only regulated by federal and state banking privacy laws, but we also sign confidentiality and non-disclosure contracts that prevent us from providing any third-party information about our cases, especially to those who post the information publicly. Therefore, we cannot provide any specific case information on any of our cases to anyone without direct written approval from the banks. Each bank (AKA: lien holder) has its own complaint process, which is available to the debtor to file a complaint so the issue can be investigated by the bank to protect the debtors and remain within the privacy laws that govern all involved. Having said that, we cannot comment directly about this specific case, but what we are able to provide you is that all banks dictate allowable fees and how they can be applied for every repossession company in the United States. Banks also regularly audit these processes through their compliance system to make sure they are followed accordingly, not only to contract specification but also to state and federal laws. We strongly encourage any debtor to work the complaint process with the bank so the bank can directly address any concerns. 

     

    Customer Answer

    Date: 07/15/2025

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ******

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 12, 2025 A tow truck from Guthrie towing and recovery services attempted to repo my car and were unsuccessful. They damaged private and personal property. The private property damage is being taken care of by the property owner and I'm seeking compensation for my personal property that was ruined but the owner named *** has not returned my calls or responded to my letters. My vintage rug from pottery barn was damaged. This rug also held sentimental value to me. It was a family members who passed and I want compensation for this rug caused by his company. He has video of the incident on his tow truck and the police were called who as well helped get my rug out from under his tow truck. The police told the driver to leave and that he couldn't take my car because he was at the point disturbing the peace. I sent photos, the police correspondence and a letter asking for him to reimburse me along with a photo of a rug the was comparable to the one I had. He has taken accountability but I have not heard from him on how he was planning on paying me.

    Business Response

    Date: 07/15/2025

    We are an automotive repossession company in which are hired
    by banks to repossess automobiles or equipment. Because we are hired by banks,
    we are not only regulated by federal banking privacy laws, but we also sign
    confidentiality and non-discloser contract that prevent us from providing any
    3rd party information about our cases, especially to those that post the
    information publicly. Therefore, we cannot provide any specific case
    information on any of our cases to anyone without direct written approval from
    the banks. Each bank (AKA: lien holder), has their own complaint process which
    is available to the debtor to file a complaint so the issue can be investigated
    by the bank to protect the debtors and remain with in the privacy laws that
    govern them. We strongly encourage any debtor to work the complaint process
    with the bank so the bank can directly address any concerns. 

    Business Response

    Date: 07/16/2025

    Tell us why here...Because we are hired by banks, we are not only regulated by federal banking privacy laws, but we also sign confidentiality and non-discloser contract that prevent us from providing any 3rd party information about our cases, especially to those that post the information publicly. Therefore, we cannot provide any specific case information on any of our cases to anyone without direct written approval from the banks. 

    Customer Answer

    Date: 07/18/2025



    Complaint: ********



    I am rejecting this response because: And there you have it. No wonder why you are not BBB accredited. Don't worry I have contacted the 3rd party that essentially sent this company to do whatever business they were trying to conduct and they are handling it promptly. I thank the BBB for trying to help me 



    Sincerely,



    ******* *****

Guthrie and Towing Recovery Service LLC is NOT a BBB Accredited Business.

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