Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a house in Oklahoma from REMAX Energy located at *** * ******* ***** *** * Yukon, OK 73099 in July 2024.
  
  We told REMAX there were several maintenance issues with the house before we signed the lease. They said everything was fixed before move-in day. After receiving the keys, NOTHING was fixed. They ignored my maintenance request for weeks. There was a dirty & broken toilet seat along with about 10 other simple repairs. I had to make the repairs myself and send receipts to deduct the cost from next month's rent.
  
  In August 2024, I let them know about an awful carpet smell in a closet (that shared a wall with a shower). We were ignored again. On October 25, 2024, we noticed/reported a leak from the shower and visible mold under the carpet-- explaining the smell. More than 2 weeks passed. REMAX never sent anyone to assess or remove the mold. We had to do that ourselves and send the receipt for rent deduction, again. But, they said they wouldn't deduct it until the entire job was finished. I quoted Tenant Rights stating it must be deducted from the NEXT month's rent, & they conceded.
  
  Maintenance to rebuild the shower started mid-December 2024 & is still in progress.
  
  REMAX has consistently shifted blame/accountability to the homeowner for not approving repairs-- such as mold removal. Based on these statements, it seems like they may have a separate contract with the homeowner that conflicts with Tenant Rights, or they do not know how to properly manage a property.
  
  After I left a negative Google review, REMAX contacted me to take it down. I declined. Then they let me know that they were no longer in business with the homeowner & that my lease would essentially end with them. They removed my access to pay rent & submit maintenance requests for about a week and then turned it back on.
  
  Now, it seems they are trying to conduct business as First Class Property Solutions & removed their business from the S Mustang address to hide my review. Suspicious.

  Customer Answer

  Date: 01/08/2025

  I'd like to add to my complaint request that REMAX/First Class Property Solutions completes this maintenance job. I am including pictures of the current state of the shower and affected closet. REMAX has acknowledged that the mold removal/drywall and carpet removal was necessary due to the mold when they deducted the mold removal amount from our next month's rent and in multiple phone calls and emails.

   

  I'm getting the impression that they are trying to avoid completing the closet space. So I would like reassurance that they will approve these repairs to be completed in the shower AND the closet (including trim that was also removed around the door). 

   

  Thank you so much for your help,

  ********* *******

   

  

  Business Response

  Date: 01/15/2025

  Date:  January 14, 2025
  
  Please see the attached document. 

  A copy will be forwarded via regular mail.

  
  ****** ********
  Broker / Owner
  First Class Property Solutions

  
  

  

  Business Response

  Date: 01/31/2025

  see attached

  repairs for this unit is a touchy subject
  

  Customer Answer

  Date: 02/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I don't see a new response other than the one I rejected a couple of weeks ago. Again, they are not taking responsibility for their job as the property manager. They have continued to shift the blame to the homeowner. Meanwhile, when we had an issue with the stove I was able to work with the homeowner and get a replacement stove within 1 day. This contradicts their claim that the homeowner is difficult to work with.

  Thankfully, REMAX/First Class Property Solutions has been removed from the lease as of February 1, 2025. 

  Claiming that the homeowner can refuse to assess/remove visible mold is beyond incompetence. Refusing to remove mold falls under "uninhabitable living conditions." According to the homeowner, he was shocked to hear that we still had issues with the house since the original move-in work orders. There is not enough word count space for me to properly refute their claims that they didn't drop the ball multiple times.

  Also, I'm supposed to believe that it's "just a coincidence" that they removed their google profile after asking me to remove my review. And now the REMAX google profile attached to their old business address claims not to be associated with them... and their new website claims to have 5 out of 5 star reviews. How convenient... I think it's more absurd to go through all that trouble to hide one unfavorable review, and then continue to be dishonest about it.

  First Class Property Solutions is negligent, incompetent, and dishonest. I am looking forward to no longer having communication or business with them. 

  
  Sincerely,
  
  
  
  ********* *******