Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Bryan's Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company moved me in September of 2022 from ********* in ********, **, to ******, **. They were for the most part a good company and helpful, however, the movers tried to move my baby grand piano in a way that would have damaged it. I ended up having to pay $150 more than they had told me in order for them to move it in the correct manner. My biggest complaint is that they damaged my mini refrigerator in such a way that the door would not close so it was no longer sealed. A leg on an antique dresser was broken off as well. I talked many times to the company over the time period of 8 months and submitted all the requested information to be reimbursed by their insurance company, but to no avail. I still have not received anything for the damage caused in my move last year and they have quit taking my calls or responding to my emails. I would not recommend this company for a move if there is anything that could be damaged, especially antiques.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First let me say this was our fourth move with this company so obviously we were satisfied with all the prior moves. On this move from ***** ******** on August 31st the item I am complaining about that is damaged by the movers is the table top to the dinette set we bought in November 2021. All the new furniture we bought was still in perfect condition the day of the move. We are a senior couple in our mid to upper seventies and we take care of our property. Anyway the top was removed for the move by the movers. The furniture arrived in ***** on Sept 2, 2022 late in the afternoon. When they unpacked the table and reassembled the table top the screws protruded through the top in several places. I had no idea that happened that night because they put boxes on top of the table. It was on September 11, 2022 that the boxes were removed and I saw the damage. I immediately took pictures and sent to Bryan's Moving and his wife ****** responded on September 15, 2022 after I reached out a second time on September 14, 2022. I won't go into all the detail here but she wasn't too nice and accused me of threatening her. No threats whatsoever on my part. I have all our texts back and forth. On Sept. 17th she sent a text which said "I understand the guys knew, insurance does not go off hearsay. They have to know 100% it was not that way before we touched it." She said that about the guys because I told her they know they damaged the table. Then she practically accused me of being the bad guy as if I lied about this whole thing. That was unacceptable to me so I decided to fight this as far as I can. It is not the money because I can afford another table but they should take care of this if they care about an honest customer who hired them four times and recommended them to our homebuyers in ******* who also hired them to move them to our former home here in *****. I am running out of characters so I will try to send more to you differently.Thank you,***************************

Bryan's Moving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.