We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plasma Donation

Octapharma Plasma Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a reward program that you get 100 points for every time you donate. And after you have ***** points you can redeem those points for gift cards. You can get a thousand points per month. But they only allow you to redeem ***** points every 90 days. You basically keep accumulating more reward points than you can use. So they're basically leading people on with the reward but you can't actually redeem the rewards you get.

    Business Response

    Date: 09/04/2024

    **************,

     

    Good afternoon. Thank you for taking the time to provide your feedback regarding Octapharma Plasma's OctaRewards program. The OctaRewards program is a corporate initiative, and all guidelines are currently determined at the corporate level. Your feedback has been provided to the corporate ******************** for further consideration. We appreciate your decision to donate lifesaving plasma! Have a great day.

     

     

    Regards,

     

    Octapharma Plasma Youngstown

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this center to donate on 04/10 and
    again on 04/11 was temporarily deferred for each of those days. On 04/10 I was deferred due to a technician error. SHE SIMPLY DID NOT STICK ME RIGHT. IF SHE WAS UNCOMFORTABLE WITH MY VEIN, SHE SHOULDN'T HAVE TRIED TO STICK ME PERIOD. DON'T PRACTICE ON ME. So this day she got a flash BUT the needle wasn't in the vein correctly so the blood didn't flow. I agreed to pulling the needle and I agreed to a re stick... Which is NORMAL PROTOCOL to be able to be paid a FULL DONATION because it was not an error on the DONORS BEHALF. This re-stick which THE SAME TECHNICIAN PERFORMED instead of passing me off to someone MORE QUALIFIED resulted in a flash and no blood flow because the needle was in the vein but not inserted right. The needle began to hurt because she was probing and digging so it ended up having to be pulled. Upon pulling the needle blood began to squirt everywhere. We caught it and applied pressure. I WAS NOT DEHYDRATED. I HAD GOOD FLOW. I could've had a viable donation with the proper stick. She was like oh we're gonna give you $5 because we didn't get any plasma from you. I'm like good on, I was stuck TWICE and it was the employee's fault. This was not a viable donation due to me being DEHYDRATED, which they claim not to pay out IF the LACK OF FLUIDS or LACK OF PROPER DIET causes the lack of plasma collection. I asked them how would I possibly be able to donate the following day, , DUE TO THE TECHNICIAN"S ERROR when the way she tried to get the needle to flow by digging and proving in my arm....WAS GONNA RESULT IN A BRUISE. I was given an ice pack, told it wouldn't be a bruise and I could come back the following day...... WHEN THE FAULTY STUCK RESULTED IN THE BRUISE THAT I SAID THAT IT WAS GONNA PRODUCE HAPPENED..... When I arrived the next day, guess what.....I wasn't able to donate because of said bruise forming. I tried to resolve this with 2 different managers to no avail. I lost $180 for the week. No way! How?

Octapharma Plasma Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.