Complaints

This profile includes complaints for RiteRug Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  RiteRug Flooring

  4450 Poth Rd Whitehall, OH 43213-3837

  
• 

  Rite Rug

  2330 Fortune Dr Ste 110 Lexington, KY 40509-4257

• 

  RiteRug Flooring - Strongsville

  14860 Pearl Rd Strongsville Flooring Store Strongsville, OH 44136-5029

• 

  Rite Rug

  6590 Shiloh Rd Ste E Alpharetta, GA 30005-8356

• 

  Rite Rug Flooring

  4701 Acline Dr E STE 250 Tampa, FL 33605-5901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in the middle of an unfortunate situation where I have prepaid for about $9,000 worth of flooring. Yesterday was the first day of an install and the LVP flooring arrived mismatched, which we noticed when the work was about 1/3 complete. The work has stopped and the salesman from the Fairborn Rite Rug (**** ******, ###-###-####) was notified and he escalated the problem to corporate Customer Care), with no other action on his part. We are left with a house in major disarray, almost uninhabitable). Both the store manager and the customer care representative were asked to inspect the problem on site and both declined. We believe the issue could have easily been resolved by simply moving half dozen planks and using these in another room, under an appliance, or in a closet. The customer care representative vetoed that idea. Please open a complaint case on our behalf, as this isn't likely to be quickly resolved on equitable terms. The installation team (Marcos) is great--the issue is the mismatched (non conforming) material he was supplied with. We are willing to have it tested by colorimetry to prove it isn't a match from the parent lot. We will also seek further damages and remedies if the issue isn't promptly resolved, as our house currently isn't habitable and this is delaying the kitchen and bathroom contractors. lSincerely, ****** ********

  

  Business Response

  Date: 05/13/2024

  While Rite Rug regrets that this individual is unhappy with the flooring product he elected to have installed and stands ready to make any reasonable accommodations necessary to resolve this issue, we feel compelled to correct certain inaccuracies within the customer’s review.
  
  Rite Rug inspected the flooring product provided to this customer and, contrary to the customer’s assertions, found it to match perfectly the samples provided prior to installation. The flooring product that this customer chose to have installed is a laminate vinyl plank product which is manufactured to be installed randomly. Stated differently, each plank within a manufactured lot is designed to match every other plank. As such, proper product installation does not require that individual flooring planks be situated in a specific pattern or design, as the customer contends. Rite Rug’s representative made every effort to explain this to the customer after he voiced his concerns. The customer, however, disagreed and demanded that only certain of the purchased planks be installed. Unfortunately, doing so was not a feasible option, as installing the product in that manner would have left Rite Rug’s installers without enough flooring to complete the job.
  
  Rite Rug has offered to remove the installed product from this customer’s home and refund the customer the full price of his purchase, minus the labor costs required to do so. To this point, however, the customer has refused Rite Rug’s offer and now appears unwilling to discuss the matter further. Rite Rug remains optimistic that this matter can be resolved amicably and stands ready to work with the customer toward a resolution that is acceptable to all involved.
  

  Customer Answer

  Date: 05/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21683551
  
  I am rejecting this response because: 

  First, let me be more specific.  Our request was not to terminate, it was to have a representative from Rite Rug inspect the flooring as (partially) installed in our home.  They declined.

  Second, they would not run out of planks.  The estimate includes the actual square footage of the home, plus 10% variance for scrap and rework.  We requested that only 3 planks be relocated to less visible areas.  They needn't be discarded.  Only 3 planks.

  Third, there are about 4 small areas where the floor appears not to be level (or voids exist) and the planks flex or bounce.  Some of these were brought to the attention of the salesman when he estimated the job.  We asked if floor leveling compound might be required, he responded that "...they could simply be ground out by the installers."

  All of these issues were brought to the attention of the installers on the day of the install.  Had a company rep or salesman been on site, these issues could have been avoided.

  The ball is in their court--comply with a reasonable request or we/they can remove the product.  I believe it is in the best interests of both parties to rectify these faults and complete the install.
  
  Regards,
  
  ****** ********

  

  Business Response

  Date: 05/14/2024

  a resolution has been made with this customer and we are moving forward

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 my husband and I purchased a new home. We contacted Rite Rug on 1/9/2023 to pick out carpet to put in 3 main rooms on the lower level of our house. When we picked out the carpet we were told it came with a warranty. In October 2023 we started having issues with the carpet. The carpet in all the rooms was fraying and pulling out along with the seems coming undone. I contacted Rite Rug and started a warranty claim. When they came out to take pictures the claim specialist stated it was definitely a defect in the carpet and the claim would get sent to the mill for replacement. We later were advised the mill company denied the claim saying it was an install issue and they wouldn't cover it. I tried to email Rite rug further about this to get it covered as it was an install issue and never got a response. We have a 32 inch section of carpet missing where it came apart at the seam and nobody will help us get it replaced. We went into the Lancaster store today in person to see if someone would come use our leftover carpet from the install to fix the missing carpet. We were even willing to pay someone to lay it even though this issue isn't our fault. The store refused and said they won't send out a contractor unless it's an install for the entire room. We have 3 rooms where the carpet is damaged and one of those rooms its actually missing carpet and continuing to come apart further. This carpet is barely a year old, with a warranty and Rite rug won't do anything to help fix the issue

  

  Business Response

  Date: 04/29/2024

  Hello, the denial letter from the mill did not state that the issues were installation related. We will resubmit this to the manufacturer and ask for this to be reviewed again.

  thank you

  Customer Answer

  Date: 05/01/2024

  I am rejecting this response because it is not guaranteed to fix the issue. I appreciate the steps and efforts the business is taking to contact the mill again but I will not be satisfied until my carpet is guaranteed to be replaced. There is no reason at a year old the carpet should be coming apart at the seam where two pieces were put together, strands pulling out and coming apart everyplace it connects to another piece of flooring (tile & wood). We bought carpet for 3 rooms and was told there was a warranty so the issues need to be fixed. Especially after the claims person who came and took pictures stated it was an issue stemming from bad carpet. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered new carpet for our new house on 1/15/24. I was told I would be contacted when the carpet arrived (about a week). I followed up on 1/26/24 to ask if the carpet had arrived, and was able to schedule installation for 1/30/24. Both my painter, a friend who is a project manager for a renovations company, & our realtors all recommended painting BEFORE carpet installation, so we did. The crew that came on 1/30 TORE through our house, removing old carpet & installing nearly 1000 sq ft of new carpet, including a flight of stairs, in under 2 1/2 hours. In the process, they damaged the paint in every room they worked in, the stairwell, and the entry way. They also installed the carpet on the stairs incorrectly from what we ordered. Due to an anaphylactic allergy, I had to have my painters come back immediately so touch-up paint could cure before we moved on 2/5. I complained immediately to RiteRug. After initially gaslighting me, telling me that all the damage was "normal", RiteRug told me not to fix anything until they could come out to evaluate. I firmly told them that that was not an option, as the paint needed to cure before we vacated my previous home, or I could die. My husband tried to take some pictures (which I included), but the light paint colors were hard to capture the damage on. Our painters had to come back and do touch-ups for over 2 hours to correct the "normal scuffing" that occurred during the installation. We paid an additional $300 for this service, days after we paid over $11K to paint our new home. RiteRug told me that our photos were inadequate and all this is "normal scuffing", even though they "scuffed" off 2 coats of paint+primer on the blue wall in the photos the entire length of the wall. After a few angry phone calls, they did agree to re-carpet the stairs since we had paid for that type of installation. But they have informed me that the complaint is closed, because my experience is normal. This is unacceptable.

  

  Business Response

  Date: 03/07/2024

  We apologize that this may come as an inconvenience but paint, especially paint that has not had time to cure is easily susceptible to scuffing.  Per the contract signed by the customer it states that some scuffing to the walls is normal and expected during a carpet install due to the nature and size of carpet rolls. Per our contact it is recommended that if you have your walls painted prior to installation that you should keep some paint available after install for touch ups. We did address the issues with the stair installation and it was corrected. Again we apologize for any inconvenience but this is covered in the agreement that paint touch ups are the responsibility of the home owner.

  Customer Answer

  Date: 03/14/2024

  The paint they damaged was fully cured - it had been completed for at least 4 days, most longer than that, not fresh as their response implied.  The installation contract, and all its terms, were not provided to me before I purchased the carpet, so once it was provided, I had no choice but to accept their terms (their response included a copy of my signed contract, dated 1/26 - they charged my credit card on 1/15).  The "installation preparation guide" provided to me states "... we recommend that all painting is complete 48 hours before your new flooring arrives." We met this criteria and still needed a 2-man crew for over 2 hours of labor to repair the damage RiteRug's installers did to our new home.
  
  Additionally, I had the damage photos & description reviewed by a professional in the industry, who confirmed that what we experienced was NOT normal scuffing with an install; this professional indicated that they would have fired the installation crew who did this shoddy job, and compensated me for the extra paint work and hassle.  I also shared my disappointment with the friend who referred me to RiteRug - and our specific salesperson - and they were horrified; they had used RiteRug for carpet replacement in multiple homes over the past few years and had never had ANY damage done to their walls.
  
  RiteRug sent me a copy of their contract as a gotcha moment; however, they glossed right over point 9 of their terms & conditions: "RiteRug Co warrants that all labor will be performed in a first-class workmanlike fashion."  Nothing about our installation was first-class.  In addition to all the damage, they installed the carpet on the stairs incorrectly.  This resulted in another email, with photos, referencing the specific installation method we had paid extra for.  So we then had to take another day off work to babysit another contractor to remove the carpet and install it as we had paid for, weeks after our move.  We also had to take the time to protect our stairwell so another installer didn't damage our walls, and require me to live with the damage or vacate my house for 2-3 days so as to avoid an anaphylactic reaction to curing paint or carpet glue.
  
  Moreover, RiteRug repeatedly tried to gaslight me and minimize the damage done by their employees.  Beyond the initial meeting with the salesperson, my experience with RiteRug has shown that they do not care about their customers.  They do not communicate the terms of engagement before they require payment, they did not reach out to schedule installation as they indicated they would (I had to call and request an installation date because we were up against a deadline, which had been communicated during initial meeting), they did not provide an installation crew that followed directions, and then they repeatedly blew me off. RiteRug's poor after-the-sale customer service made our move so much more stressful during an already stressful time.  We won't use them again.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the first day of moving into our new home on June of 2022 our Rite Rug flooring has never been right. It started with my LVP Armstrong flooring peeling at the corners. At that time the ball was dropped on Rite Rugs end from the warranty manager Brett. My ticket was closed and no one came to fix my flooring for months. We had to hound Brett and see when he would be out to get the initial repair completed. After taking off work several times for these warranty appointments, there was still no solution so I contacted corporate. Beth from corporate directed me to talk with my local office at ************. I spoke with Jillian S******** at my local office. She bubbled up the issue to Brett’s manager, Brandon. Which prompted Brandon & Brett to both come to my house for the flooring. After that visit the flooring needed to be replaced & the carpet needed retucked in the kitchen. Rite Rug came out in April 2023 where they replaced a few LVP boards & retucked our carpet. Since then I’ve discovered nothing but issue after issue. We spent our hard earned money on these floors & expect them to not be chipped cracked or fraying. When I mop on my hands & knees I see the edges of some of the LVP catching my cloth due to the edges being chipped. It’s so disheartening. Most recently we noticed where they retucked our carpet in April the spot is now unraveling again & needs addressed. Sept 2023 Rite Rug came back out to fix the carpet. Two months go by & we are back to having the same spot unraveling. So again on Dec 8 we had the Rite Rug warranty manger out here to investigate. He was here for less than 5 minutes & told us that he would get the guys at Rite Rug to stretch the carpet to repair it & to expect a call to set up the appointment. It’s shocking to hear that Rite Rug wants us to pay for something we had no fault in. I truly haven’t been pleased with Rite Rug from the very beginning and hate to even reach out regarding this issue but no one seems to be able to help me.

  

  Business Response

  Date: 12/21/2023

  We have came to a resolution with the customer. All concerns are being addressed.

  thank you

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the process in August. We were told by Brock, our sales person, (who we have not heard from since September 20th) initially this would be a 2 day job and it would be completed by our daughters first birthday party on September 23rd. Unfortunately, this job was not completed until October 9. This job required 7 visits to our home, meaning one of us (and even our adult child) missing work. Again, 5 extra visits is completely inappropriate and we’d hope that any executive at Rite Rug hearing one of us missed wages due to a complete miscommunication would be horrified at this. After speaking to Athena, the costumer service representative, who offered us $1500, which we believe is below what we are due, and Teresa, who told us that Athena was now in trouble for offering us $1500, we are unsatisfied. Further, the appearance of the stairs is shoddy at best, especially for the $5100 we paid for the stairs.

  

  Business Response

  Date: 10/23/2023

  Per our contract we typically do not provide compensation. However, we are willing to compensate the amount that was offered. Unfortunately we cannot offer any additional compensation.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** ****** **** and part of the warranty work involved removing tile in the bathroom to replace a shower pan. The shower work was completed and the tile company hired to remove and replace the tile for the warranty work is Rite Rug. The work that was done is unsatisfactory. The tiles are uneven and chipped. Rite Rug sent someone out to inspect the work and agreed it needs to be redone. I was told someone would contact me to schedule this to be completed but I never received a call. I called Rite Rug several times until the person who answered the phone scheduled me for a morning appointment on 9/22. I have called every hour on 9/21 to confirm this appointment but no one answers. I emailed ************** and even tried calling a corporate number. The woman who answered the corporate line could not get anyone on the phone either and took my information to send out an email. She told me I would get a call from someone. I did not. Today is 9/22. I called Rite Rug several times this morning until finally I got someone on the phone at about 9am. I was told that someone was dispatched to my home and should be there shortly. Hours go by - no one has shown up. I called back and was told someone should have been there hours ago and that he would contact them to find out what happened and call me back. It's going on an hour from that conversation. I tried calling back and no one is answering. I took off work to be home for this appointment. The lack of respect for people's time seems to be common for this company. I need this work completed and I need the appointment scheduled to be honored.

  

  Business Response

  Date: 09/23/2023

  repairs have been completed as of 9/22/23 we apologize for any delays or inconvenience. 

  Customer Answer

  Date: 10/03/2023

  Consumer notified BBB she accepts the business response.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description: At approximately January 15 2023 we were informed by our builder, ** ****** Rite Rug was their flooring vendor. We wanted our stairs to be wood instead of carpeted; since we wanted the flooring to match, this made sense. The salesperson came to the house and measured the stairs after we initiated contact soon after. There have been three attempts to install the plank flooring to cover the stairs and all have been unsuccessful. The first attempt was in February and the installer came in and ripped off half the carpeting from the stairs. Then decided to check the material and found out that it was cut too small. We had to force the installer to remove the nails sticking out. We informed the vendor and a second attempt ensued in March. This time the color was incorrect and it wasn't even close. Brown vs. grey color tones which was not going to be accepted. We later provided a floorboard to Rite Rug to help in matching the color. Since we had a naked stair, and family coming over for Easter Rite Rug agreed to put carpeting on the stairs. The installed color was blue, and we have tan carpeting. At this point we were very hesitant to continue however we wanted to provide one last chance. In June the final attempt came. This time the installers brought in the second attempts planks and the new planks. Not sure what the idea was this time around, however, out of all the product, approximately 1/4 was deemed acceptable. This was not enough to finish the job. Now, completely out of patience asked the installers to pack up all the materials and return to the warehouse. We called the store to inform them of the events and requested the process to refund our money. We contacted the store and the salesperson several times over the last 60 days and at first, there was responses. At one point we spoke to one of the senior managers of the district and informed them that we were looking for a full refund. They iterated that requesting a check from their corporate office may take some time. We expected a turnaround of 2-3 weeks and it is now 5 weeks. We have been trying to resolve this amicably and without any legal representation. We understand that people are trying to make a living and that mistakes happen. However, we would like to be made whole with a full refund because the services rendered were not up to quality standards.

  

  Business Response

  Date: 09/23/2023

  it was agreed upon via email that per our contract there is a restocking fee for special ordered materials, the refund documents have been sent to the customer 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 1384 square feet of Coretec Pro flooring from Rite Rug location on Wyse Road in Dayton in the fall of 2021. We had a few scratches, bumps, and trim issues after installation but did not consider it worth fussing about. Recently the flooring has begun to separate at the seams, and plank areas are coming apart. After some research, it is possible it may have been installed incorrectly Directions call for a vapor retarder over concrete. Also rubber mallets were used to best seams down, not together. We called RiteRug on September 7th to report the issue, they said the repair department would call us. 7 days later we called, were told the repair department would call us, and a representative said he would make sure the information was shared. Still no contact. We emailed corporate CoreTec for advice and to report issue. They are no help. Need someone to address flooring issues, as we spent $13,000. On a floor that is starting to fail.

  

  Business Response

  Date: 09/19/2023

  we have made contact with the customer and are working to find a solution for the issues.

   

  thank you

  Customer Answer

  Date: 09/20/2023

  I am awaiting an inspection by the local representatives of Rite Rug, and a proposal for what they intend to do.

  I have contacted the manufacturer and discussed what is happening with the installation, provided photographs.

  An example of an issue is they installed 2 panels over debris or pebbles, so there are divots in the panels from the original installation.

  Also, at entranceway, to other rooms the manufacturer requires transition points, none were installed for expansion and contraction.

  Rhe manufacture states over concrete a vapor retailer must be installed, Rite Rug did not install a vapor retarded.

  Once we have received the inspection, then we can re visit whether we accept the proposed solution.

  Regards,
  
  **** ********

  

  Business Response

  Date: 10/17/2023

  We have reached out to the customer. We are waiting for the material to be delivered to us to schedule for install.

  Customer Answer

  Date: 10/18/2023

  We are awaiting the installation date and final inspection for a complete satisfaction.

  RiteRug is making satisfactory progress towards an acceptable resolution. 

  Regards,
  
  **** ********

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home that had carpet (from Mohawk) installed by RiteRug. The carpet has issues and I filed a warranty claim through RiteRug per the instructions of Mohawk. I complied with all the owner responsibilities to have the carpet cleaned, etc... The warranty claim was approved. However, the original carpet was no longer available. I was offered a credit against the purchase of a comparable Mohawk carpet. However, the credit is supposed to be my prorated (90%) warranty of the actual cost of the identical carpet or one of comparable value. However, I was only offered approximately 25-35% of the actual cost of a comparable carpet. The calculation by RiteRug is based on the builder's original cost for the carpet, not current cost to replace the carpet, as called for in Mohawk's warranty.

  

  Business Response

  Date: 08/11/2023

  we have resolved the issue with the customer. 

  Customer Answer

  Date: 08/15/2023

  The business has proposed a settlement which is agreeable, but have not yet followed through on what needs to occur.   I have selected my replacement carpet, but there is new credit paperwork they must issue and the product has not yet been ordered or installed.
  
  Regards,
  **** *********

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rite Rug Tampa that works contractor was a no-call no-show for 2 days. Now going on three days.The manager promise that somebody was going to be here today ( Saturday August 5th) early this morning. I have no floors. There's concrete everywhere. There's dust everywhere. I have a 2-year-old and a three-year-old. We have nowhere to go for a few days while we're breathing in dust. It's a health hazard for children right now. I no one answering there phones or answering questions

  

  Business Response

  Date: 08/12/2023

  this has been resolved with the customer

  

  Business Response

  Date: 08/12/2023

  this has been resolved with the customer