Reviews
This profile includes reviews for Pioneer Energy Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromSherry K
Date: 04/25/2024
1 starSherry K
Date: 04/25/2024
Zero stars You are charged a customer charge of $10 so we pay $10 to be a PEM Customer odd You are charged a billing fee $ so that they can bill you You are also charged a fee to print the bill you have the Distribution Transmission Charge You have the AEP Generation Charge CRAZY 111 MAKE SURE WHEN YOU MOVE INTO AN APARTMENT THAT THIS IS NOT THE SOURCE YOU HAVE TO USE BEACUSE THEY WILL RIP YOU OFF THEY SAY THE HAVE A RADIO THING THAT READS THE METERS BOTH WATER AND ELETRIC DIVERS THAT DRIVE THROUGH . i HAVE BEEN HERE FOUR YEARS AND NEVER EVER SEEN A pem TRUCK
Pioneer Energy Management, Inc
Date: 06/05/2024
Hello Sherry. We are sorry to hear that you are unhappy with your experience. We wanted to take a moment to explain the line items you see on your utility bill. Transmission and distribution charges are common charges from AEP. A transmission charge is the cost to deliver electricity from the power-generating facility, while distribution charges account for the local poles and wires that distribute electricity to your home. The "AEP Customer Charge" is a fixed monthly fee applied directly from AEP to all customers to partially cover the costs for service line maintenance and equipment, while the service fee covers the cost for reading your meter, generating your bill and managing your utility account. While there is a paper bill fee included for statements that are mailed monthly, if you sign up for electronic statements, this will be removed from future bills. In an effort to be transparent, PEM separates these charges on your bill so that customers can better understand what makes up the total amount due each month. Our field technicians conduct meter reads once a month. The technology of the equipment allows us to collect meter reads by driving through your community. To collect reads, our team may be on-site in a marked PEM vehicle or their personal vehicle. We begin collecting our meter reads early in the morning and it only takes a few minutes to collect the information that we need, this may be why you don't see us on-site. Our customer support team would be happy to discuss this further with you should you have any questions. Please contact us if you would like more information. Thank you.Review fromJo W
Date: 04/07/2024
1 starJo W
Date: 04/07/2024
Rip off/scam company. They make their money from billing fees and guess what just increased... biling fees, I was billed over 15.00 in billing fees- no late fees I pay my bills on time, just billing fees and stuck with this scam company until my lease is over. Do not rent or own with any property they service, water bills of over 150.00 and they have refused to send technicians to check the meter. Before them I used to pay less than 2/3 of that amount. Also they don't include the rates in billing, they just charge you whatever they say their scam water meter says is the amount you used. I am betting the 'positive ' reviews were posted themselves as they are rude and uncooperative, unlike Columbus water. Check the differences in service just on the website should tell you enough, sad that a company like this can even exist ripping off consumersPioneer Energy Management, Inc
Date: 05/03/2024
Hi ** ****. We're sorry to hear that you are having a negative experience and can understand that higher than expected utility bills can be frustrating. Your home is equipped with an individual water meter, which allows your utility bill to be based off of your individual water usage. We know that a leak was identified in your home that was contributing to higher water usage. The leak appears to have been fixed as of March 1, 2024. However, we understand that you are still concerned about the usage on your bill. Our records indicate that we have an appointment for one of our field technicians to meet with you before the end of April to review your meter. We hope this appointment is productive and helpful. If there is anything you need before or after that appointment, please reach out to our costumer support team.Review fromJasmine C
Date: 01/16/2024
1 starJasmine C
Date: 01/16/2024
ZERO STARS! $875 for a 2 bedroom apartment is not realistic! I’ve owned a 2,000 sq ft home and NEVER has it been that high! I was just threatened with a disconnect notice. I recently separated from the military and have 3 children, I DO NOT have $875 for a freaking utility bill. It’s sad that these businesses feel as if they can do what they want and leave people like myself out to dry like this.Pioneer Energy Management, Inc
Date: 01/23/2024
Hello Jasmine, we are sorry to hear that you feel as though you are having a negative experience. Our pricing for all metered services are billed from your actual usage and charged at public rates, per Public Utility Commission of Ohio rules and regulations. Your usage as well as the temperature outside has a direct effect on your bill. Typically your most expensive bills will come in the Winter and Summer since your HVAC unit will have to work harder to keep your home at a comfortable temperature. Given that your unit utilizes electric heat you can expect to see an increase in your kWh usage because your HVAC system is working harder to keep the temperature in your home as warm as you would like while combating the lower temperatures outside. We understand that higher usage and higher electricity bills can cause frustrations but if you wish to call or email us, we are always more than happy to suggest ways you can work towards lowering your kWh usage. Should you have any other questions or if there is anything else our team can help with please feel free to reach out.Review fromAdam T
Date: 12/22/2023
1 starAdam T
Date: 12/22/2023
I moved into a 2 bed 2 bath apartment from a 4 bed 3 bath home. My utility bills were higher in a 1100 sq ft apartment than a 3000 sq ft house!! Pioneer Energy is a rip off and I broke lease to make sure I was not being scammed into paying their outrageous fees anymore!Pioneer Energy Management, Inc
Date: 01/08/2024
Hello Adam, we are sorry to hear that you feel as though you are having a negative experience. Our pricing for all metered services are billed from your actual usage and charged at public rates, per Public Utility Commission of Ohio rules and regulations. If you feel that your bill does not reflect your usage please contact our customer support team so that we can work together to figure out what might be the cause of the discrepancy and if necessary, we can schedule a field technician to come out to make repairs. Should you have any questions or concerns please let us know and our team is more than happy to help.Review fromrandy h
Date: 11/15/2023
5 starsrandy h
Date: 11/15/2023
I would like to thank **** for always processing my payment on time. **** is always friendly, courteous, and professional, which i do appreciate. Keep up the great customer service!! Promote **** immediately... and have a nice day!Pioneer Energy Management, Inc
Date: 11/16/2023
Hello Randy, we are thrilled to hear that you are having a great experience with our team. Please let us know if there is anything else we can do for you in the future! Have a wonderful day.Review fromEv G
Date: 11/10/2023
1 starWorst customer service. Online service will charge you $55 if their system cannot locate your bank. That is not fair and they use NSF when it hapoened, their system sucks. No supervisor to talk to and they change policy without notifying customers.Review fromRay L
Date: 05/26/2023
1 starRay L
Date: 05/26/2023
Not happy with Pioneer Energy. Someone has to pay their 100 million dollar budget. I have only been on the service a couple months and I am ready to opt out. I talked to PGE, all they really said was to look at the cost differences. Being forced to take them when I started and not knowing what I was agreeing to is very upsetting. At this point I am on track to opt out. My experience is that any time you get another vendor involved it will eventually cost you more. I will continue to search for information to make a decision. In the beginning, I would not have ever opted in. This is one of the major things that causes me to not to continue with pioneer energy because I feel I did not have a choice in the decision. I do want to let everyone know that I am not recommending that anyone opts out. The evidence and jury are still out. Trying to leave this review, they have to have my email and phone number, this only puts another nail in their coffin for me.Pioneer Energy Management, Inc
Date: 05/30/2023
Hello Ray, we are saddened to know that you feel you are having anything less than a 5 star experience. Please reach out to our office so that we can work together to help turn your experience around!Review fromDaenel L
Date: 10/31/2022
1 starDaenel L
Date: 10/31/2022
They are not helpful. I called to ask about a charge and the man that answered the phone couldn't explain the charge. He said he didn't know what the charge was an that their was no one else that could help me.Pioneer Energy Management, Inc
Date: 11/04/2022
Hello *****, we are sorry to hear that you feel you are having a negative experience. It appears that you are in a unique situation where your water charges are paid with your rent and other fees related to your rental company. Therefore, your bill includes all of these charges on one bill. We understand that it can sometimes be confusing to differentiate between the different line items listed on your bill and who generates the charges for each. The only line items that Pioneer Energy Management would be able to give an in-depth explanation about would be those listed as water charges. Any other line items would have to be discussed with the property manager of your complex. We do apologize that we are not able to give you a full explanation of each line item listed on the bill in question, but if you have any questions or concerns about your water usage or charges we would be more than happy to help with that!Review fromKellie h.
Date: 10/04/2022
1 starKellie h.
Date: 10/04/2022
These people are overpriced, mismanaged and RUDE!!! I had called a **uple months back stating that I had a medical emergency and asked about possibly moving my due date or getting a payment extension (3 to 4 days at most). The person I spoke to was short and rude. She stated "no and good luck with your issues then promptly hung up". I felt this **uld have been handled more professionally and with a little more **mpassion! I would LOVE to pay AEP or some OTHER ** directly instead of dealing with these people!Pioneer Energy Management, Inc
Date: 10/13/2022
Hello ******, we are sorry to hear that you feel as though you are having a negative experience. Our pricing for all metered services are billed from your actual usage and charged at public rates, per Public Utility Commission of **** rules and regulations. If you feel that your bill does not reflect your usage please contact our customer support team so that we can work together to figure out what might be the cause of the discrepancy and if necessary, we can schedule a field technician to come out to make repairs. Our records indicated that we have offered the option of a payment plan in the past, if that is still an option you would like to consider please reach out to our team directly. Should you have any further questions or if there is anything else we can do for you please do not hesitate to reach out to our customer support team.Review fromGraylon M
Date: 06/09/2022
2 starsThis company is one of the worst companies I've ever dealt with, they came to my home a few months ago and rung my doorbell and told me that they had to change the meter out and since that time my light **** has went sky high as well as the water usage.I have talked to other users here in the area where I live that use them and they bills are running much cheaper than mines and they using their ********************. I barely ever use their condition. Have the patio door open in the front door and still for one person living in a home. My **** is averaging right at $170 a month. This is ridiculous.I consider this is one of the biggest positive schemes that someone ever came up with and there are able to get away with itI consider this is one of the biggest positive schemes that someone ever came up with and there are able to get away with it
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