Complaints

This profile includes complaints for Ardent Property Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ardent Property Management, Inc

  PO Box 2067 Westerville, OH 43086-2067

  
• 

  Ardent Property Management, Inc

  7999 Wildflower Ln Westerville, OH 43081-5625

  
• 

  Ardent Property Management, Inc

  3116 Hayden Rd Columbus, OH 43235-3233

  
• 

  Ardent Property Management, Inc

  4901 Warner Rd Westerville, OH 43081-9583

  
• 

  Ardent Property Management, Inc

  5235 Rochester Hills Dr, Columbus, OH Columbus, OH 43228

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been having humidity issues in my apartment for going on 2 years now. I’ve had to continuously go to the doctor because mold grows so rampantly in the summer bc of the humidity coming in. The complex knows & had their property maintenance come out & they got readings of 99% humidity on my floors. The regional maintenance employee said that because it’s on the ground it sounds like the foundation seal did not properly seal. I contacted management about this and asked if they could lower my rent or move me free of charge since I was not the reason the issue is going on. The property won’t fix whatever is causing the issue and is trying to charge me to move based on a defect in their unit, something I had no part in. They also have refused to lower my rent or help pay for the dehumidifier they gave me to help while they “figure out and fix the issue”. I contacted regional manager asking for maintenance requests (their app will only allow you to access the most recent 6 requests) to see if I can put my rent into escrow since they’re trying to charge me and penalize me to move and won’t fix the issue even though there is plenty of evidence showing there is a major problem in my unit. I have had my attorney contact them and they won’t reply. They are encroaching and disrespecting my tenant rights & are illegally treating and threatening their loyal tenants. I want ardent to respond to my attorney and myself’s questions about fees & move me to a unit that is safe, healthy, and with no fees. It’s not the law that they can’t transfer my deposits from this unit to the other, they’re just choosing not to, after they’ve denied me all my other legal tenant rights. Please help me, I’m highly allergic to mold and want to live in a unit where my health and personal property are not compromised. I’ve explained I can’t afford somewhere else, just as close to my law school as this, and they are hanging that over my head to abuse their power & illegally take away my tenant rights.

  Business Response

  Date: 03/11/2024

  Here is a general timeline breakdown of the issues in this
  tenants home:
  
  2022­
  07/31 – maintenance ticket for moisture in the air
  08/07 – maintenance went out and found no moisture issue
  10/03 – maintenance ticket from resident for something wrong under furniture – moisture coming from somewhere
  10/03 – maintenance went out and took photos
  
  2023
  06/02 – maintenance ticket for moisture in air again
  06/15 – maintenance noted that air was coming out of drain pipe in the utility closet – installed dehumidifier
  06/07 – maintenance ticket for dehumidifier needing dumped
  06/29 – maintenance inspected and found no causes or evidence of moisture in unit
  07/14 – maintenance ticket for front door seal and discoloration on patio door brick
  07/21 – moisture test done and relayed information to Corporate
  07/26 – exhaust fan in bathroom was replaced
  08/03 – placed dehumidifier in unit
  08/18 – maintenance ticket for dehumidifier needing dumped
  
  We have not received any communication of issues regarding
  discoloration in the unit since August 2023. Additionally, Ardent offered to
  transfer the tenant to a different unit, provided that she must pay a new
  deposit. Ardent is not charging the tenant any transfer fees, administrative
  fees, etc to move into a new unit. However, a new deposit must be paid as all
  deposits stay with the units that are moved into. The tenant refused to
  transfer because she does not want to pay another deposit. We also have not
  received any communication from her legal counsel. 

  Customer Answer

  Date: 03/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21369939
  
  
  
  I am rejecting this response because: I was told by Property Maintenance that they IN FACT found readings of 99% on the floor  of my bathroom indicating an Issue (I find it very convenient that this was not reported after they found it, because two maintenance men were in here). I can’t remember their names, I believe the one is ******, but believe I have the main property maintenance man’s (******) number and he should be able to verify this. After this high reading is when corporate came in to look over the unit. Also, no reports have been made since August because it was told to maintenance that this only occurs during the warm months. Maintenance recommended that the dehumidifier be placed by spot where readings were 99%. I was also told by ***** when, a higher up maintenance person that came with corporate after the 99% humidity level was found, that it sounds like the foundation seal was not properly sealed. I’m also trying to go back in my Ring Camera to see if it saved the conversation had outside my door about the specific issue. If there was not evidence of an issue these things would have never been relayed to me. Also, I (and my mother) also asked ********* Coward to explain why the security deposit could not be transferred, to which she responded that it is used for the bills in this unit. We both (my mother and I) then inquired about why this was and how because the bills were in my name and came specifically to me. We never once were given an explanation. I told her this could all more than likely be resolved if she would just explain things, but was never explained anything. It’s not the law that you can’t transfer the security deposit, and the security deposit is supposed to be used for damages to the apartment caused by myself, so I’m having a very hard time understanding as to why I have to pay a new deposit for a unit when you’re choosing to not transfer it. The issue is not caused by myself and it’s not my fault that the 99% readings by two separate men were not recorded. It’s hard to believe I would be making this number up & the fact that a corporate maintenance employee specifically told me that it sounds like the foundation seal didn’t seal properly which causes the high humidity to be found on my bathroom floor. I’m a law student, not a contractor, I wouldn’t have the knowledge of this if it wasn’t told to me. I was also told after corporate visited that my ventilation would be cleaned out in case that was the issue, but that never happened either. 
  
  Regards,
  
  
  
  ****** ********

  Business Response

  Date: 03/28/2024

  There is nothing in writing to corroborate her claims that any
  humidity issue only occurs in the warmer months. In fact, if there is a
  humidity issue, it would be more prevalent in the colder months due to the
  temps outside vs inside. We have already explained all deposits stay with the
  original unit that tenants moved into. Deposits are used to cover any damages
  outside of normal wear and tear caused by a tenant, and would be returned to
  the tenant after move out inspections are completed. We are not charging a
  transfer fee or new admin fee. We are happy to have the duct work cleaned in
  the home if the tenant chooses to stay in the unit. 

  Customer Answer

  Date: 04/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21369939
  
  
  
  I am rejecting this response because: 

  I understand there’s nothing in writing to corroborate what I’m saying, but that’s due to the lack of diligence your employees have when doing their job. Why do you think corporate maintenance was brought in? Because the regular property maintenance man, ******, which if contacted, should be able to corroborate my claims of 99% humidity on the bathroom floor corner right in the corner of the door. Why do you think they sealed around my apartment? Because they were getting humidity reading levels that were too high for indoor regulations. I can’t help that your employees don’t note these issues, but there were actions taken that show that an issue is in the apartment. If there wasn’t an issue there wouldn’t have been multiple maintenance claims, nor would multiple people have come out to try and figure out why they were so high. So now I’m being left out of remedies because your employees didn’t do their job diligently. Also, I was told by ********* ****** that the security deposit would be used for bills, not damages. This is why I am so hesitant about the deposit, because I am continuously being told different things. And when it comes to the humidity being in the warmer months, how is it supposed to be a bigger issue in the winter months if it’s not humid outside? Can you explain this to me, genuinely. I don’t know if it’s the AC making the issue, the foundation seal like ***** proposed, but I swear to you there’s an issue in this unit. ***** can be contacted and so can ******. Also, I think giving me a dehumidifier is enough action on your part to show that there is a humidity issue in the apartment you all were in the works of trying to remedy. This dehumidifier has to be ran 24/7 during the warm months and have to be emptied about 8 times a day. Attached is the email from ********* telling me wrongfully about what the deposit is used for. Also, messages between ****** (the maintenance man at the time) about the issue.
  
  
  
  Regards,
  
  
  
  ****** ********

  Customer Answer

  Date: 05/09/2024

  Complaint Type:
  Service Issues
  Service Issues
  select
  Problem:
  I'm experiencing humidity issues again because its humid outside once again. Why would corporate maintenance be brought in if no issue? Because the regular property maintenance man, ******, if contacted, should be able to corroborate my claims of 99% humidity on the bathroom floor corner right in the corner of the door. Why do you think they sealed around my apartment? Because they were getting humidity reading levels that were too high for indoor regulations. I can’t help that your employees don’t note these issues, but there were actions taken that show that an issue is in the apartment. If there wasn’t an issue there wouldn’t have been multiple maintenance claims, nor would multiple people have come out to try and figure out why they were so high, nor would ARDENT have supplied a DEHUMIDIFIER (why need a dehumidifier if there isn't a humidity problem?). So now I’m being left out of remedies because your employees didn’t do their job diligently. Also, I was told by Cassandra Coward that the security deposit would be used for bills, not damages. I am so hesitant about the deposit because I am continuously being told different things. And when it comes to the humidity being in the warmer months, how is it supposed to be a bigger issue in the winter months if it’s not humid outside? Can you explain this to me, genuinely. I don’t know if it’s the AC making the issue, the foundation seal like Cathy proposed, or what. Cathy can be contacted and so can ******. Also, I think giving me a dehumidifier is enough action on your part to show that there is a humidity issue in the apartment you all were in the works of trying to remedy. This dehumidifier has to be ran 24/7 during the warm months and have to be emptied about 8 times a day. Attached is correspondence by Cassandra telling me what the deposit is used for. Also, messages between ****** (the maintenance man at the time) and the new maintenance man about the issue and the humidity level in my apartment this morning
  
  Desired Resolution / Outcome
  Desired Resolution:
  Repair
  Repair
  select
  

  
  

  Business Response

  Date: 05/09/2024

  This is the 2nd complaint ****** ******** has submitted regarding this issue - we had previously addressed her complaint and provided an extensive timeline of events and list of remedies.

  ****** has been offered to transfer to a new unit (must pay new $300 deposit), be let out of her lease without penalty or remain in her current unit. She has declined all 3 options. 

  At this point, we have received correspondence from an attorney Ms. ******** has hired & per our company policy, all communication must go through our attorney.

   

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moveout, I received a letter from the ******** ******** relative to my Security Deposit statement. There was a $64.00 "clean fee" with the attached "Addendum A". Please note, there is no "key" to the Addendum, only the letters, "A", "B", and "C" which were circled with no explanation. Items were "checked" with no further explanation as to how these checked items totaled the $64.00 I was being charged. I called ***** **** for an explanation and was told several times that, "obviously, the letters refer to a condition in which it was returned. A = No Issues, B = Some Issues, and C = Most Areas were bad." There was nothing "obvious" about this Addendum nor the lack of key provided. I've asked multiple times for an itemized list of the charges per ORC5321.16 and have repeatedly been told, "the addendum is the list." After asking again, she just said her decision is final and she would not communicate again. **** From reading multiple complaints on this site, as well as many others, it seems this is the communication pattern with this gal and the rest of the company. *** The Addendum provided is NOT an itemized list. An itemized list contains a breakdown of all charges. I want to know how 3 A's and 1 B equals $64.00. She told me the "carpet was not swept" however, the carpet cleaning area was rated an "A" with nothing else noted. The Security Deposit letter states to call with any questions or concerns regarding the charges, yet she refuses to communicate and continues to say "her decision is final." ******* Everyone I have communicated with at this Management Company has been extremely rude and unhelpful from the property manager, Jennifer, and her crew, to Ms. ****. I would never recommend anyone renting from this company.

  Business Response

  Date: 12/06/2022

  Ms. *******-

  Thank you for brining your complaint forward for further review.  I have taken the time to review notes as well as photos taken of your unit once vacated.  Regarding the cleaning charge of $64.00 please see below.

  The following areas of your apartment were not clean upon your vacating:

  - Refrigerator

  - Microwave

  - Stove/Oven

  - Toilets

  - Shower and Tub

  - Flooring including carpet not being vacuumed

  Photos of the condition can be viewed here - *******************************************************************************************

  This does stem a charge for cleaning beyond normal wear and tear.  Your Security Deposit would have covered this fee if there were not balances on electric and water to be paid off.  

  I hope this helps you understand the charge.  

   

  Sincerely-

  Ardent Communities

  Customer Answer

  Date: 12/29/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  
  

  1) I do not have a Drop Box account and am not paying for one in order to see your pictures.

  2) I was rated 3 "A's,  1 "B", and one that wasn't marked.    I've asked at least 6x how this equals a "B" rating.  

  3)  I've also asked multiple times for the itemized list of charges relative to a "B" rating.   Why are you just providing me with an Owner and Resident Charge Addendum from 2021 when I've asked for an itemized list for months?  

  4)  There was a 21 DAY lag in the Business's response from my last questions.  Why were they permitted to drag this out so long?
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 12/29/2022

  The unit was left dirty and required additional cleaning since it had been left unattended for multiple months.  The cleaning charge is a flat rate and as you can tell off the attachment you were provided, the owner paid more than you.  There is not an ITEMIZED list showcasing a price for every surface a cleaner has to clean.  You were charged $64 for a B Clean which in reality considering the cleanliness of the home, you should have been charged more.  We have attached photos directly to the BBB, they only allow 4 attachments, so you will see 4 photos.

  We apologize you do not like the answers we are providing, however the charges are fair and valid. 

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment had stuffs damaged (which were never fixed) when I entered it in April 2022.
  I moved from the apartment in October 2022 and cleaning was made, even hired a cleaning company at my move out. There’s a big forest closed to these apartments which causes occupants to have different types of pets getting in (the complex management is aware of that).
  I received a $2076.28 notice fee two days ago dated 10/31 requiring me to pay for fees that I’m responsible of within 15days + I had an insurance. Pictures are attached

  Business Response

  Date: 12/01/2022

  Good Afternoon Ms. ******-Thank you for bringing your complaint forward for review.  I have taken the time to review and have found the following: You were charged for the following:$109.00 - Paint (Black scuffs on walls, nail and screw holes, curtain brackets and holes, door and trim damage and black scuffs)$657.34 - 60% Carpet Replacement (Multiple non-Cleanable/Removable Stains on carpet in each room)$243.18 - 60% 2 Bathroom Floor Replacements (Cut marks on flooring in both bathrooms)$105.00 - Cleaning (Kitchen Cabinets and Drawers left dirty, Appliances dirty, Flooring, etc were in need of cleaning)$964.26 - New Refrigerator (Due to roach infestation caused by resident)$55.50 - Maintenance Labor$50.00 - Exterminating Expense (Due to roach infestation caused by resident) Unfortunately as you can see in the photos and the descriptions above, these charges are fair and valid.   Photos can be viewed at the following link- ******************************************************************************************* Sincerely- Ardent Communities 

  Customer Answer

  Date: 12/01/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18485659
  
  
  
  I am rejecting this response because: 
  
  
  

  I am rejecting because those charges are not right.  when we moved in the house was not in a good & new condition. As soon as we moved in things had issues, the previous manager was aware that they did the work in rush because they wanted us to enter the apartment asap as we were told ( with the previous occupant leaving the apartment later than planned). The service requests were entered accordingly to fix many issues. 

  
  

  I’m rejecting because the apartment is not different from what it was. Expect from carpet which will differ for staying in an apartment for 18 months. The insects are caused by the forest located near the apartments. I’ve lived on other complex before and have never had this type of charges. 

  The floors in the bathrooms are like they were when moving in. That apartment was clean by a cleaning service before moving. 

  
  
  Regards,
  
  
  
  Sandrine Manuela Eto ******

  Business Response

  Date: 12/02/2022

  Good Afternoon-

   

  The Unit Condition Form you signed and turned in on 4/16/2021 is attached again, there is no reference on the form of the issues you are claiming were present at time of move in.  There was a work order created on 4/20/21 - this was simply for - Sliding
  door glides, fridge doesn't close well, replacement light in utility closet,
  window valence needs put back up.  

  I have attached the Work Order History Report as well covering 4/10/21 through 10/31/22.  In regards to the roach infestation, the woods does not have anything to do with roaches.  We have several buildings at The Woods at Perry lane that are near woods and other homes do not have the same issue.  

  Unfortunately, the charges are accurate for the damages done to the home you rented.  If the home was cleaned by a professional company, they obviously missed quite a few aspects as seen in the photos.  

  Sincerely-

  Ardent Communities

   

   

   

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello -
  
  We were charged a painting fee, but we are disputing this charge. The unit was returned per our lease agreement.
  
  This unit was painted in flat paint. Flat paint is not ideal as it is not water resistant, it is hard to clean, and does not resist stains. Not to mention, it is not the recommended paint option in moist areas like kitchens and bathrooms, as it can lead to microbial growth.
  
  Attached you will see I noted the paint required touch up on our move in form. It was never addressed. We put in a maintenance request shortly after move in regarding the paint. It was splotchy, uneven, and showing water marks in the bathroom and kitchen, all of which would be expected. Ardent closed the maintenance request and advised since we already accepted the unit, the painting would not be addressed. Per my request, Ardent provided the paint color. I purchased a gallon of paint and completed some touch ups.
  
  Ardent noted that there were stains in the kitchen, primary bedroom and closet during the move out inspection. I have requested photos, but they have yet to respond.
  
  Ardent abruptly terminated our lease and served us with a 30 day notice with no documentable reason. Based on the condition of the unit at move in, it would be expected that painting would be required to make ready the unit for the next tenant. Considering all the circumstances, the fact we are not responsible to return the unit in better condition than received, and that efforts were made to address the painting on our end, we are requesting the charge be removed and the remaining balance of our deposit be released.
  
  Thank you.

  Business Response

  Date: 10/31/2022

  Ms. *****-

   

  Thank you for bringing complaint forward for additional review.  I have attached photos for your review of paint.  This is beyond normal wear and tear and not how the unit looked upon your move in.  Every room including bedrooms had staining on the walls.  Painting is expected upon a turn, however the condition of your unit upon move out regarding paint was excessive.  You were charged $150 for paint, which is a small portion of the cost to paint the whole unit as that it what was required due to the amount of staining.  

  Thank you-

   

  Ardent Communities

   

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been the worst apartment complex we have ever rented from. From trash in the breezeways, personal belongings in the breezeways blocking our doorways, the dog poop everywhere, and trash. The health department should be notified. It’s disgusting. There should never be bugs coming inside due to people being dirty in such a “nice” community. Warnings should be given more than 10 minutes when they are going to be doing fire alarm testing so that tenants who have small Children with special needs can plan accordingly. There were also nails and screws that would fall from the second and third floor, causing us to step on them. The trash area is also a mess and constantly full, so everyone just leaves the bags on the sidewalk. Children leave trash and are not supervised by their parents. Don’t get me started on the staff. Becky Buck should not work for Ardent with her maturity level. Jesse Collins doesn’t discuss anything. It’s what they say goes or they threaten you with collections. They specifically say to call about concerns yet when you call they hang up on you and tell you there will be no discussion and to stop belittling them. Asking questions is nowhere near belittling. They text all hours of the day. Multiple times a day for useless things. They say they will fine people, but don’t. They will wait and get you when you move out. Over $700 to replace carpet that we did not ruin. They sent us a bogus picture of stains on carpet. It’s funny because this same issue is all over their reviews. Our dog does not pee or have accidents in the house. Let alone in the whole apartment. Ardent should really hire employees who graduated from high school because I’m pretty sure my toddler could do a better job than all Ardent employees combined.

  Business Response

  Date: 10/14/2022

  Thank
  you for bringing your complaint to our attention, and providing us a chance to
  do a further review.  The main issue to address with your complaint is the
  carpet replacement and sealing of the floors due to urine stains.  The
  carpet was brand new upon your move in, and as you can see in the photos there
  are very apparent urine stains.  This is something that is charged back to
  the resident at time of move out. You were billed 80% of the replacement
  cost. 
  
  I
  have reviewed text messages, emails and notes from your entire stay and you
  never communicated any of the issues you are now bringing up in
  writing.  Our staff does address issues and concerns, however as your
  lease states we ask that you submit them in writing.  We strive
  to keep our communities fresh and clean, however as you know we cannot control
  the actions of every person 24 hours a day.  We can only react as things
  happen and address specifics at that time. 

  The carpet and sealing of the floors is a fair and valid charge resident charge.  

   

  Sincerely-

   

  Ardent Communities Corporate Office

   

   

  Customer Answer

  Date: 10/14/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18209034
  
  
  
  I am rejecting this response because:you sent grainy photos. No indication it was our apartment. When asking for more proof you shut the conversation down. There was no urine stain. You continually do this to residents and it shows the type of community you are. I was unaware we needed to record phone calls to the office to make sure it is noted. Your fair and valid response is a joke. Get a dictionary and learn some new words. 
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17704698, and find that this resolution is satisfactory to me.
  
  

  Aparently the apartment complex and your company happen to share the same name. My appologies.

  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 08/12/2022

  Good Morning ******,

  
  We do not manage apartment buildings
  and we do not manage any properties in OH. This is falsified information and
  does not apply to Ardent Residential who’s main headquarters are in Georgia.
  Please reach out to your leasing office within your apartment complex. Ardent
  Residential manages Homeowners Associations.

  Customer Answer

  Date: 08/12/2022

  On 06/30/2022 I moved out of my apartment at an Ardent Complex. (The residences at Central Park by Ardent in Gahanna, OH).
  
  After moving out, I received an invoice for $145 from the Apartment management company. The charges listed were for:
  a carpet repair $65
  a general clean fee $59
  a oven clean fee $30
  and finally, a carpet clean fee $90
  
  (we already had a $99 security deposit in place which brought our bill to $145.
  I am fine with all of this except the $90 carpet cleaning fee.
  
  The issue is that we had already cleaned the carpet and left it in far better condition than it was in when we arrived. When we moved into the apartment on 06/01/2020, we found screws, gum, hairpins, and other unknown substances ground into the carpet which we had to work to remove.
  
  We reached out to the company via email and phone to ask that the $90 charge be dismissed. The company replied by saying that the charge was valid and would be due. We paid the full charge on 07/28/2022 to avoid the bill being sent to creditors and / or having our credit score affected.
  
  I am requesting a refund of the $90 carpet cleaning charge. I do not believe the apartment complex is acting in good faith. If they charged the resident before us the same cleaning fee, they clearly did not actually clean the carpet. Again, we left it in far cleaner condition than we found it in. I believe Ardent is taking advantage of their former residents.

  Business Response

  Date: 08/29/2022

  In this case, without a receipt of a professional carpet cleaning I am not able to remove the charge.  You also did not turn in a Move In Condition Form at Move In with any issues, damages, or cleanliness issues noted.  No communication to the Leasing Office either.  If there were issues with your home when you accepted keys- you should have notified the leasing office so we could ensure things were taken care of.  

   

   

  Customer Answer

  Date: 08/31/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17704698
  
  
  
  I am rejecting this response because: as previously stated, I left the carpet in better condition than it was found in. The claim that I did not turn in a Move In Condition Form at Move In is simply not true. I did turn in the form. If Ardent sincerely misplaced it, that is not my responsibility.

  Respectfully, I do not believe the company is acting in good faith here. If Ardent has conveniently lost the form that we turned in during move in, than I'm afraid we are at a stalemate. 

  
  Regards,
  
  
  
  ****** ****