We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospice

Bella Care Hospice

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospice.

Reviews

This profile includes reviews for Bella Care Hospice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bella Care Hospice has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Carol F

      Date: 11/09/2024

      Carol F

      Date: 11/09/2024

      We had a very similar experience to ********* *. We signed up for Bella on a Wednesday. That day our first encounter with the nurse was less than comforting. She was **** and insisted that a 48 hour iv fluid drip must be taken out b/c it was viewed as curative. I felt it was a comfort measure at that point b/c she was not actively dying. Nothing was explained. It wasn't until Fri that we saw a Chaplain and met with the Social Worker. We didn't have very much interaction otherwise and didn't see any difference having signed up with them. My mom did't get her air bed till the Sunday, following sign up on Wednesday. We had to fight with the nurse Saturday at 2:00 in the morning to get the bed delivered the next day. My mom developed bed sores in the meantime. We also had to insist on heel protectors b/c my sister, an RN, realized her heels were getting soft. The worst thing was fighting to get antibiotics for a UTI my mom developed prior to signing up with Bella. I'm not sure if Country View or Bella were to blame at this point but certainly Bella wasn't fighting for us we had to fight at a time when we needed to grieve not fight! Not impressed with their care at all!

      Bella Care Hospice

      Date: 11/10/2024

      Thank you for your review and feedback of Bella Care Hospice. Our team will be investigating these comments and the case overall, and certainly will be in touch.

    • Kerrianne B

      Date: 09/07/2022

      Horrendous, predatory experience. The rep. ******* met with our family, assuring my dad that he would receive best-in-class, 24-hour hospice nursing care at home and our family would have compassionate, personalized guidance and bereavement support. Once ******* had her contract signed, she evaporated and won’t return my mom/family’s calls. We used Bella Care for two weeks – they only stopped by every other day even though my dad was declining. The day before my dad passed, the “nurses” (STNAs) dropped by once for FIFTEEN MINUTES – only to document his vitals. When we tried to ask basic care questions: what we should watch for, how to give pain meds (b/c we had no idea we’d be doing all this alone), she became irritated, cut us off, and rushed out. Shocked, we called the office. They dismissed us saying my dad didn't need “advanced care,” that 24-hour/night care was only available right before he passed (which they admitted they had no way of determining). That evening, their chaplain ***** came by. He was wonderful & comforting, but quickly asked the last time my dad received meds b/c he was exhibiting physical signs of pain. The fact the “nurses” dumped loads of pain meds but didn’t have the decency to answer our questions/teach us nonverbal pain signs (but the chaplain did) ENRAGES me. The morning before he passed, it was like pulling teeth to get them to send someone even though he was rapidly declining. We had to demand the night support we were promised. The only nurse available (who only slept 3 hours before working a 26-hour shift) reeked of cigarettes so badly it permeated his room. She was there an hour before getting called to check on a patient in INDIANA (over an hour away). We were openly upset - she said the company was understaffed, she was the only one on-call, and left. My dad passed away 40 minutes later. When she finally came back, her only concern was completing her end-of-life paperwork. No one has ever even called my mom!

    Bella Care Hospice is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.