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Business Profile

Landscape Contractors

OneSource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/22 reached out to One Souece for an estimate for landscaping. He came out to give us a estimate. Half of the project was due before he would begin the job. 3/30 $1400 was paid in cash and on 4/18 $1400 was paid in cash. Owner said if we paid in cash we wouldn't have to pay taxes. I requested a receipt. One receipt was written to us for $1400 on 4/15. 4/18 requested the total amount in a receipt but he didn't have his book with him. Contacted him on 4/7, 4/14, 4/15, 4/18, 4/24, 4/27, 5/2 on trying to get him to give us a time and date for the project to be started. He kept telling us in a few days, in a few days. When we canceled the project he hadn't purchased any materials and was already going to be a month late from the project date. I requested a refund of our deposit of $2800 and provided him a Venmo and PayPal QR codes for an easy refund. This was on 5/4. 5/6 we requested the money again and asked for us to pe paid within 1 week. He is not responding to us via phone, text or FB messenger. We want our $2800 back.

OneSource is NOT a BBB Accredited Business.

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