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Business Profile

Deck Cleaning

Deck Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Cleaning.

Complaints

This profile includes complaints for Deck Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Deck Works has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Deck Works

      8216 Princeton Glendale Rd Ste 275 West Chester, OH 45069-1675

    • Deck Works

      773 US 50 Milford, OH 45150

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Deck Works to build a back deck and front porch with a metal tin roof. The wood used to build the support for the tin roof is in poor condition and the roof itself is not done properly. Water is leaking. In Addition, he broke a stone step at my house when he was sawing wood on it. I told Deck Works about these issues and other issues. He came out and put a strip of tape on the top of the tin roof, which is not any kind of suitable repair and used adhesive to try to put my stone back together, which is bad looking and also will not last to hold the stone together.

      I would like a professional stone repair company to come out and fix it at Deck Works cost, and I would like the front porch as far as the roof and wood underneath supporting it repaired.

      If they are not willing to repair, I would like the $3000 back that I paid for the roof so I can have someone else come in and replace the wood and make the roof in good condition so that it is not leaking. Thank you.

      Business Response

      Date: 11/15/2024

      We would be willing to refund the customer $3000 to make any necessary repairs they deem required.  Upon acceptance of the settlement, the customer thereby agrees that no more complaints can be made publicly or litigiously.

      Customer Answer

      Date: 11/22/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      I am still attempting to get quotes to fix the stone steps. It is not easy to get. I do not know what that will cost so I cannot accept any settlement right now.

       

      When I entered this, I asked for $3000 reimbursement on the roof and payment for repair of the steps. (Repair and reimbursement). 
       
      Let me know if I need to close this out and enter a new complaint once I have a quote.

       

      Also, I am still not satisfied with the front steps, which the last step is too steep. Not sure what can be done about that...





      Regards,



      ******* ******

      Customer Answer

      Date: 12/02/2024

      I received an estimate to fix the stone steps. The amount is $1500.

      Also, the front porch roof needs to be redone. We paid $3000 for that.

      And, The front steps are not to code. I had them looked at by a construction engineer. There should be three steps and not just two. The bottom step is 11 inches in height. That is unacceptable and very difficult to go up and down. Based on prior quotes from other contractors, the quoted amount ranged from $2000 to $4000 for the front steps.

       

      To settle this issue in its entirety, I would like $7,500.00. 

      Thank you. 

      Business Response

      Date: 12/06/2024

      We are not willing to go that high at this time. 

      Customer Answer

      Date: 12/09/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.




      The business stated they are not willing to go that high. However, they did not state what they are willing to do in terms of the steps and roof. 

      Regards,



      ******* ******

      Business Response

      Date: 12/13/2024

      We are willing to give the customer $3000 to settle this matter. Upon acceptance of this offer, the customer must agree that it is a settlement, and no further negative media or litigation can be made. 

      Customer Answer

      Date: 01/27/2025

      From: ******* ****** **********************
      Sent: Monday, January 6, 2025 5:52 PM
      To: ******* *********** *********************************
      Subject: Re: Message from BBB.org
       
      Hope you had a good holiday as well. 
      Well, I would like him to up the amount. He offered 3000 before he even knew what it would cost to fix the steps.  So he wasn’t really negotiating based on what he damaged (the steps), and the poor workmanship of the roof .

      So I guess I have to decide if 3000 can cover what needs to be done. 

      What I expected him to do after I asked for 7500 was to negotiate from what he had originally offered. But he did not. 

      How soon do you need to know?

      Thanks,
      ******* 

      Business Response

      Date: 01/27/2025


      We notified you of your response and requested notification of whether or not a satisfactory resolution had been reached. BBB did not hear back from you in time.  Therefore, the complaint has been closed and will be included in your BBB Business Profile as: ”The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.”

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I did not see a business response. Wasn’t sure what to do so I chose reject business response.
       
      I would like the $3000 I paid for this horrible roof to be refunded and I would like  $1500 to pay to fix the steps which he broke.

      I am unhappy with other things such as the front porch steps, but I will let that go. So I’m looking for $4500. No less. This is not unreasonable, considering I am going to have to take the roof down and have it redone since it leaks, and the wood is in terrible shape. Also, I should not be left with a shabbily patched step when my steps were in good order. 


      Regards,



      ******* ******

      Business Response

      Date: 02/12/2025

      Thank you for your cooperation in responding to the above complaint and for the opportunity to assist you with resolving your concerns. 


      We notified the business of your response and requested notification of whether or not a satisfactory resolution had been reached. The business has 90 days to respond and will be included in your  BBB Business Profile as: ”The business has 90 days to address the issues within the complaint.”


      The text of your response may be publicly posted on BBB’s website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the business contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the business.  


      We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.


      Sincerely,




      ******* ***********|Operations Team

      Business Response

      Date: 02/14/2025

      Yes, we are working diligently on resolving this matter.

      Customer Answer

      Date: 02/18/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      The business stated that they are working diligently in this matter. I would like to know exactly how. I haven’t heard from them. I’ve received no new offer. They haven’t offered to fix anything. This is a non response. 


      Regards,



      ******* ******

      Customer Answer

      Date: 03/19/2025

      Re: Message from BBB.org
      From ******* ****** **********************
      Date Mon 2025-03-17 3:25 PM
      To ******* *********** *********************************
      *******,
      If the are not willing to increase the offer, I will take the $3,000.00. 
      Thanks 
      *******

      Business Response

      Date: 03/19/2025

      We will have our attorney write up an NDA and get with the customer via direct email correspondence to settle the dispute.  This complaint will need to be dismissed first.

      Thank you

      Customer Answer

      Date: 03/26/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as to the roof and front step. 

       

      I just noticed that the back deck may have an issue. The vertical piece of wood is a little bit higher than the other horizontal pieces and it looks like the horizontal pieces are dipping a little bit. Is the business willing to go look at this and let me know what the issue is ?




      Regards,



      ******* ******

    Deck Works is NOT a BBB Accredited Business.

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