Business ProfileforEthan Allen of Centerville

Ethan Allen Centerville
@ethanallencenterville · Furniture Store
Recommendations & Reviews
5 out of 5
Based on the opinion of 2 people
Cindy M******* doesn't recommend Ethan Allen Centerville.
2 mins · Shared with Public
Public
I wouldn't buy furniture to furnish my dog's doghouse at your store location under ownership of Ryan D*****. We purchased a sofa and chair shy of $7,000.00 in January 2021 from Nola P****. She placed the order and we never heard from her unless we called for updates/order status. No follow up to thank us for our purchase, or to check if we had any unresolved problems with the furniture, until AFTER I called to voice my disappointment. Months later we finally received the chair with a cushion that turns upwards on the ends appearing to be overstuffed, and a couch that has a hole in the leather fabric. I should have refused the delivery. It is now going on July (7 months) and I've been given nothing but the run around while being thanked profusely for my patience from Patt T***** in Customer Service. They finally ordered a new chair cushion but it arrived larger than the cushion in the chair!? Furthermore, instead of taking the cushion to have it fixed they sent the delivery guy to try to swap out the cushion in my home!? The delivery guy is the only guy I have no issue with although he couldn't find the zipper on the covering to swap the cushions!? This is not a simple fix. I called Patt T***** yet AGAIN and they sent the same delivery guy out AGAIN to pick up the cushion and take it to an upholstery person to fix. I was promised next day return, but needless to say the person to fix it wasn't working and that promise was broken. When the cushion finally arrived it was no better than the original. I don't believe it was switched or even attempted to be fixed. NOW that is just the chair. The couch, with the hole, is still an unresolved issue. Patt T***** tells me on Thursday that Ryan D***** wasn't working Friday - go figure. One week later I've heard NOTHING. So I make contact AGAIN and AGAIN am given the run around with excuses. When I ask who Patt T***** has contacted I am told she can't give me that information. Therefore, I am led to believe she isn't being truthful in having contacted anyone. I called corporate and was told I'd receive a call no later than 48 hours from Ryan D*****, who is an independent owner (the downfall of all stores is independent ownership in my opinion) of the Centerville location. I called 2x today for Ryan D*****. Meanwhile Patt T***** tells me today that Ryan D***** tells ME to go contact the 800 number for customer service; however, she ignores my question as to if she was able to reach him today. How's THAT for customer service #EthanAllen???? Is this about pass the buck while running off with my money or will Ethan Allen take accountability and make this right?? Please don't thank me for my patience anymore - after 7 months it's run out.