Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Digital Forensics Corp. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Forensics Corp.

  Albuquerque, NM 87120

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  5755 Granger Rd Ste 900 Seven Hills, OH 44131-1461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on August 14, 2025 I paid the fees, of $1,500 to start, an additional $ 8000,00 for the first phase, after that it was August 20, 2025 they charged $500 for a month of the second phase. I don't want their business anymore I don't want them to contact me for additional contracts or fees.

  Business Response

  Date: 09/03/2025

  We’re sorry for the frustration.
  
  Our records show the customer purchased one (1) month of Phase 2 monitoring on 08/18/2025. As part of that month-to-month service, our team placed a courtesy check-in call on 08/28/2025 to confirm resolution and answer any questions. That call did not offer or enroll the customer in any additional paid services, and no new charges were authorized or processed at that time.
  
  The customer’s request for no further contact has been honored. Her account has been marked Do Not Contact. We will only reach out if required or if she contacts us first. We’re happy to provide the BBB, upon request, with documentation reflecting the 08/18 purchase and our call logs.
  
  If the customer has any remaining concerns, she can reach us directly at ************

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  ******** *****
  
  
  
  
  

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They talked me into buying there services because I was crying and told them i was scammed. The Person who was to pretend to be me talking to the scammer said all wrong things to the scammer and he knew it was not me talking to him and when they called with the report I told them that and they wanted me to pay more money not get better results. They are a sham!

  Business Response

  Date: 08/22/2025

  We appreciate the opportunity to address Ms. ******** concerns.
  
  Ms. ****** engaged our services on June 13, 2025 by signing a Service Authorization Agreement and providing a recorded voice authorization. Both clearly confirm her understanding that our process consists of two phases:
  Phase 1 – A preliminary evaluation report, purchased for $1,399, with a 15-day turnaround.
  Phase 2 – A separate, optional service that is offered only if the client chooses to proceed based on Phase 1 results.
  
  Ms. ****** purchased Phase 1 only. Our team delivered the Phase 1 report early, on June 17, 2025, within four days. On the delivery call, she expressed no dissatisfaction with the results. The only reason provided for not continuing to Phase 2 was financial, which is her personal choice.
  
  To clarify:
  The contract signed by Ms. ****** states that refunds are not available after three (3) days of execution, as substantial work begins immediately.
  The Phase 1 service purchased was completed and delivered on time, with no complaints raised at that time.
  Phase 2 was never purchased, and it was made clear during authorization that it would be a separate cost at the client’s discretion.
  We strongly disagree with the characterization of our company as a “sham.” Our role was to provide the agreed-upon Phase 1 service, which was delivered in full and on time. We also have both a signed contract and voice authorization to support this.
  
  That said, we remain committed to working with our clients. If Ms. ****** has additional concerns about the service rendered, we encourage her to contact our management team directly so we may address them constructively through our established Complaint Resolution Process outlined in her contract

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:
  On 6/12/25 I was contacted by a representative of Digital Forensics regarding a service they offer. During the interaction, the representative used high-pressure tactics that caused me significant fear and stress, including statements implying that if I did not sign immediately, my situation would worsen.
  
  Despite my initial hesitation, the representative continued to insist that I act on the spot, leaving me feeling I had no reasonable choice but to agree. This interaction meets the definition of contract signed under duress, as my consent was obtained through intimidation and undue pressure rather than my free will.
  
  At no point did I feel I had the time, space, or opportunity to review the agreement properly or to seek advice before committing.
  
  Supporting Facts:
  • The conversation took place on 6/12/25
  • The representative identified themselves as **** ******.
  • Phrases used included - “If you don’t act now, the situation will get worse”
  • The agreement was signed immediately after this conversation due to the pressure applied.
  
  Resolution Sought:
  • Immediate cancellation of all agreements signed under duress.
  • No further contact from the company.
  
  Additional Notes:
  I am filing this complaint to create a formal record of the incident and to prevent similar tactics from affecting other consumers in the future. I request that all communications regarding this matter be in writing for documentation purposes.

  Business Response

  Date: 08/18/2025

  
  We respectfully disagree with the complaint. The customer, ***** ******* (Case #******), contacted us seeking assistance and then retained our services by (1) signing our Services Agreement & Payment Plan Authorization and (2) providing a recorded voice authorization confirming he was not under duress. The signed agreement explicitly affirms that the client is of sound mind, not under duress, had the opportunity to obtain independent legal advice, agreed to email delivery of results, and accepted the complaint-resolution process and payment plan terms.
  
  Timeline & Facts
  6/12/2025 – Intake & Retainer. Mr. ******* initiated contact, signed the Services Agreement & Payment Plan, and provided his payment authorization. The agreement confirms he was not under duress and understood the terms, including our delivery method (email), refund windows, and the step-by-step Complaint Resolution Process should concerns arise.
  Phase I Work Completed. Our analyst began the matter immediately and completed Phase I within three days (as reflected on the itemization in the signed authorization). We then attempted to deliver the work product per the agreed method and followed up by phone/email; we did not receive a response.
  No Issue Raised Until Missed Payment. We received no indication of dissatisfaction or a request to cancel within the contract’s refund window. The first time we heard of any dispute was after the first monthly installment went past due, when our finance team reached out regarding the missed payment—standard practice under the payment plan.
  
  Addressing Specific Allegations
  “High-pressure/duress.” The customer signed an agreement that expressly states he was not under duress and had the opportunity to seek independent counsel before signing. He also provided a separate, recorded voice authorization affirming this.
  “No time to review.” The agreement reiterates that the client had a reasonable opportunity to review terms and to obtain legal advice prior to execution.
  “Work not performed.” The Phase I service was performed and completed within the stated timeframe, and delivery was attempted per the agreed email method.
  “We reached out to him.” We do not solicit customers. Mr. ******* contacted us for help and voluntarily retained our service.
  
  Our Good-Faith Offer to Resolve
  We want to close this amicably. We are prepared to:
  Re-send the Phase I deliverables to a confirmed email address (or provide via secure link) and
  Schedule a review call to walk through findings and next steps,
  While also honoring the contract’s dispute-resolution pathway if the customer prefers.
  If the customer engages with us, we’re happy to pause further collection activity related to late fees while we complete delivery and discuss a workable payment arrangement consistent with the agreement.
  Requested BBB Outcome
  Given the above, this complaint appears to be an attempt to avoid payment after services were performed. We ask that the BBB mark this matter as Answered. We remain ready to provide the BBB (under appropriate privacy safeguards) with the signed agreement, the itemization reflecting Phase I completion and the voice authorization recording upon request.

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  Zahir El-amin
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making my payments for the phase one and 2 which was offered to me at a greatly reduced rate. It's been a couple years and I have reached out several times to inquire the balance that I have left and have not gotten response. If I miss a payment they are fast with a response telling me legal actions will occur unless I pay. On one attempt to contact them they told me my contact number was wrong and when I responded they never responded back. I'm unsure what to do and need help as I feel they are taking advantage of my monthly payments by not giving me any closure in site. Please help me

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for bringing this to our attention. This service was purchased on 10/11/2023 at a significantly discounted rate. Our records indicate that we have made multiple attempts to contact you regarding your account and the remaining balance, but have not received a response.
  
  We understand your desire for closure and are more than willing to assist in bringing your account to resolution. However, continued service and support must be based on maintaining communication and addressing outstanding financial obligations. It is not accurate to suggest that we’ve ignored you, rather, we’ve responded promptly when possible, and would have gladly clarified your balance and account status if communication had been consistent.
  
  To move forward, we invite you to contact us directly at ************ **** *** so we can review your file with you, provide a full breakdown, and discuss next steps toward resolution.
  
  We are committed to finding a fair and amicable conclusion.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have sent several emails with no response but when i make a payment i receive the text response saying my payment was paid. To say that i have not been in contact is completely wrong.  When I've needed to update my information I've done so and continued payments. So I have been reachable without question. Why have i not received response to my emails from the representative which would have satisfied my complaint and concerns. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  
  
  Regards,
  
  
  
  ****** ****
   
  
  
  
  
  
  
  
   

  Business Response

  Date: 06/09/2025

  Please send an email directly to **********************************. We will be more than happy to assist you. 

  Customer Answer

  Date: 06/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I am contacting in reference to my case I have open.  I still have not heard back from anyone at the company after sending multiple emails to representatives to inquire about my balance. But when I make a payment I get a "thank you" message back from the representatives. I've tried contacting different people and they have my card on file .. email and phone number. So when I ask them to contact me I just keep getting a response of email this "other person or call this "other number.  Why can't they call me? Or follow up with me. But instead of sending me a written response they keep telling me contact them. I guess they can just keep charging me every month and not response to my messages or follow up in any way.  I am at a loss and just don't want to end up in trouble or anything.. thank you for your time. 
  
  Regards,
  
  
  
  ****** ****
   
  
  
  
  
  
  
  
   

  Business Response

  Date: 06/18/2025

  Please find the attached financial statement regarding the remaining balance.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This busniess cons you into a contract, has no communications other then after 30 calls and e mails 3 days later( when a refund cannot bor given per contact) calls up eating lunch a d disgusting chewing, do not do business with them, the. Show a report woth blocked out information ( why I hired in the first place) it is a locked email, then get promised a refund and no further billing, contract canceled, then harassing calls continuously for no pay, all a big ******* scam..do not hire thos company ever

  Business Response

  Date: 06/04/2025

  We take all client concerns seriously and are committed to delivering our services with professionalism, transparency, and integrity.
  In response to Mr. ****** complaint, we would like to clarify several key points. This client entered into an agreement after receiving a full explanation of the scope of work. We maintain both a signed contract and a recorded voice authorization verifying that Mr. **** understood and agreed to the services to be provided.
  
  After reviewing our internal records and call recordings, we found no evidence to support the claim that any of our representatives behaved unprofessionally during a call, including the specific allegation referenced in the complaint.
  We have made multiple good-faith attempts to contact Mr. **** to discuss his concerns and resolve the matter constructively. Unfortunately, those efforts have not been reciprocated.
  
  While we understand that expectations may differ, we are confident that we delivered services consistent with the agreed scope. Nonetheless, we remain open to resolving this matter amicably. We kindly request that Mr. **** contact our office directly at ************ **** *** so we can work toward a resolution.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell victim to a extortion scheme from an unknown source. The source was demanding money and was threatening expose sensitive images of myself. In a panic I called Digital Forensic Corps for support. Digital Forensic Corps used similar scare tactics as my extorter to pressure me into their paying for their services while I was in distress and unable to process clearly. They failed to send me any substantial documentation of a payment plan after signing. When my initial service ended I declined further services as they failed to produce anything significant. When services ended they religiously called me everyday trying to get to purchase their services using scare tactics stating "suspects are returning at an alarming rate" and eventually added that services would be discounted by 50% to try and buy again. This continued through December when I finally blocked every number that was reaching out to me.

  Business Response

  Date: 05/28/2025

  Hello ******,
  
  Thank you for bringing your concerns to our attention.
  
  After reviewing your account, here’s what we found:
  You purchased expedited services from our company on 09/17/2024, and we
  completed and delivered the agreed-upon work by 09/20/2024. At the time of
  purchase, you opted for a financing plan due to affordability concerns, making
  a down payment while financing the remaining balance under the terms you
  signed.
  
  Our last recorded communication with you was on 10/28/2024,
  when we reached out to check on the status of your situation and to confirm
  whether you were satisfied with the results or required any further assistance.
  At that time, you indicated you did not have time to speak with us. Despite
  multiple follow-up attempts afterward, we unfortunately did not receive a
  response from you.
  
  On 05/17/2025, your payment method declined. As outlined in
  the contract, our billing department followed up with courtesy reminders
  regarding your past-due balance. While we understand your frustrations, we want
  to clarify that this complaint appears to be centered on the financial
  obligations associated with your account, rather than the services provided,
  which were completed months prior.
  
  That said, we remain open to working with you toward a
  resolution. We have made several attempts by phone and email to address the
  refund request you’ve raised here but have been unable to connect. We kindly
  invite you to reach out directly to our customer service department so we can
  review your concerns in detail and explore possible solutions.
  
  We value every client and are committed to fair, respectful
  resolution of any disputes.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,
  
  I am writing to formally file a complaint against Digital Forensics Corp regarding deceptive business practices and failure to deliver promised services.
  
  In June 2024, I engaged Digital Forensics Corp to assist with an online fraud incident. Based on their advertising and representations, I expected a thorough forensic investigation, transparency in their process, and reliable support. However, my experience was far from satisfactory.
  
  Misleading Promises: The company presented itself as a professional digital forensic service, yet failed to provide substantive results or meaningful assistance. Their initial claims about their capabilities and expertise were exaggerated.
  
  Lack of Transparency: Despite paying for their services, I received little to no clear communication about the progress of my case. When I sought clarification, I was met with evasive responses and vague assurances.
  
  Unethical Business Practices: I believe Digital Forensics Corp operates as a predatory service, taking advantage of vulnerable individuals seeking help after experiencing online fraud. They misrepresent their ability to assist and fail to deliver on their contractual obligations.
  
  Financial Loss: Due to their failure to provide adequate services, I suffered financial loss and wasted valuable time that could have been used to pursue legitimate investigative channels.
  
  I urge the Better Business Bureau to investigate Digital Forensics Corp and hold them accountable for their misleading practices. I also request that this complaint be added to their BBB record to warn other consumers about their unethical operations.
  
  Please let me know if any further details or documentation are required. I appreciate your assistance in addressing this matter.
  
  Sincerely, Maxwell Strickland

  Business Response

  Date: 05/05/2025

  This complaint misrepresents both the nature of our services
  and the interactions we had with Mr. ***********
  
  Mr. ********** purchased our expedited service on June 14,
  2024, and both a signed service contract and recorded voice authorization were
  obtained at the time of purchase. The work product, which he contracted for,
  was delivered on June 17, 2024, within the agreed-upon expedited time frame.
  
  Due to financial constraints, Mr. ********** was unable to
  pay the full-service fee upfront. As a courtesy, our company allowed him to finance
  the balance, extending goodwill beyond our standard payment terms. At no time
  throughout the engagement did Mr. Strickland initiate any formal complaint or
  report dissatisfaction through the channels clearly outlined in the contract he
  signed.
  
  All communication from Mr. ********** post-delivery related
  exclusively to missed payments, not concerns about service quality,
  performance, or transparency. His sudden dissatisfaction, emerging only after
  failed payment obligations, appears disingenuous and inconsistent with his
  earlier behavior.
  
  Our company is transparent in our offerings, and our
  marketing materials include clear disclaimers that no specific outcome is
  guaranteed. We deliver investigative services within the scope of the service
  agreement, and we do not misrepresent our capabilities. Any claim otherwise is
  unsupported.
  
  We are confident that this complaint is not based on a
  legitimate failure of service, but rather a misuse of the BBB process in an
  effort to evade financial responsibility.
  We have provided the signed agreement to substantiate our
  position.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them the 14 got services ,that day counted as day one even though services started after 12:00 p.m.Edward 182 refused to let me cancel and another representaive kept sending me to edward.I waited called monday same thing.He explained they did the scan,but i advised him the scan didnt find the problem and my phones information was breached,why I hired yall.Edward,stated i was delusional.The person i made the complaint about is well know and has relatives in governor.This was my firsg time calling to report whos the one whos been doing it or put me on the list where you get no services.I know for a fact because of alot of situations and questions asks,I always get asked do you know whos doing.This program ,first want you comfortable enough to take your money ,then the services work for the person your complaining about or dont care if your a victim.Give us $99 no refunds and screw your problem.

  Business Response

  Date: 04/24/2025

  Greetings,
  We are writing to clarify our position regarding the interaction
  with the ******** ******* and our organization. 
  Upon review of the recorded call with our representative, his statement was
  that the customer’s assertion of a deliberate failure on our part to identify
  the issue do to the alleged political connections seemed to be an
  unsubstantiated and improbable conclusion “a bit of a reach.”
  We wish to assure the BBB and Mrs. ******* that Digital
  Forensics Corp (DFC) operates with the utmost integrity and has not affiliation
  nor collaborative agreements that would compromise the quality and impartiality
  of our services or findings. Our goal is to provide effective assistance to all
  our customers.
  To demonstrate our commitment to resolving this matter and
  to ensure there is no perception of ill-will towards the customer, we will be
  issuing a full refund of the services she purchased. We have already initiated
  this process and will release the funds to her upon completion of the necessary
  refund authorization.
  
  We trust that this explanation and our commitment to issuing a refund will
  address the concerns raise in this complaint.
  
  Best regards,
  
  Digital Forensics Corp. 

  Business Response

  Date: 05/07/2025

  *********
  
  We have approved you refund and processed it to the payment method that we have on file. Please contact your financial institution for further instruction on when you will receive it. We have attempted to contact you for follow up but the phone number we have on file as well as the one that you provided in your complaint is disconnected and no longer in service. Please feel free to reach out to us directly so that we can assist with any other questions or concerns. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  A.I never recieved calls from digital forensics or email,just the one telling me to docsign documents for a refund,my number is not disconnected or ever is .B.Digital forensics lied again,I had to call and dispute the charge.C.Why make me sign a contract that refund was disbursed back to me.May ,7,2025 and still no refund .That i had to dispute it before I never recieve it.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******** *******
  
  
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23236154, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  Carolina Moralez
  
  
  
  
  
  
  
  
  
   A.I never recieved calls from digital forensics or email,just the one telling me to docsign documents for a refund,my number is not disconnected or ever is .B.Digital forensics lied again,I had to call and dispute the charge.C.Why make me sign a contract that refund was disbursed back to me.May ,7,2025 and still no refund .That i had to dispute it before I never recieve it.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used scare tactics to manipulate me into sending a wire transfer. No contract has been signed

  Business Response

  Date: 04/18/2025

  Greetings, 
  
  After reviewing the the information submitted we noticed that there was an issue with the sending of the service agreement which should have been triggered automatically.  As of now the wire transfer has been refunded.  Please let us know if there is anything else that is needed to resolve this issue.  
  
  Thank you. 

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This case, #******, was started approximately 2 24 2025. I'm 77 years old I have Parkinson disease and dementia. I have a PCA that helps fill out all my form like food stamps, low income energy assistance and subsidized rent. She is helping me with this complaint. I have an especially hard time understanding and responding to verbal questions. After receiving a cyber blackmail attempt I was looking for help and without telling my PCA I talked to Digitsl Forensics. They told me I needed immediately help and that these criminals have sophisticated photo shoppng skills and can put children in imges with me. I was under duress and followed all their prompts to click on highlighted areas on my phone. They set me ,up on a $1500 financed plan that I was to pay $44 per month until it was paid off. They claimed to wrote the scammers and they disappeared. I was never shown any of these conversations. I paid them $50 down and one $45 payment. My PCA noticed the charge when going over my bank statement and I confided in her about my situation. She found that there were many complaints about this company to the BBB and suggested we file one. I am asking for your help in asking the company to close my case and not contact me again. My PCA is helping me change the debit card they bill and phone number and delete the email they have for me. Also she is deactivating my Facebook page. We feel my medical condition makes the contract invalid. We're trying to navigate to sign the HIPPA release form. Please let me know what else you need from us. My PCA is Nickole Elliott and it is her email and phone we listed with you.

  Business Response

  Date: 04/09/2025

  Greetings, 
  
  Thank you for reaching out. We understand how sensitive and
  overwhelming experiences like this can be, especially given the medical
  challenges you're facing.

  
  Had we been made aware of your condition from the beginning,
  our team would have approached this situation differently. Our agreement does
  include specific language regarding who is authorized to sign and initiate
  services on a client’s behalf, and we deeply regret that this process was not
  aligned with your needs or current circumstances.

  
  Per your request, we are officially closing your case and
  will no longer be contacting you. We also confirm that all billing and
  communication will cease immediately. No further action is required from you at
  this time in that regard.

  
  Please know that we appreciate your honesty and the steps
  you and your PCA, Nickole E******* have taken to resolve this matter. If any
  further documentation or confirmation is needed on our end to assist you in
  completing the HIPAA release or any related tasks, we will gladly cooperate
  with Ms. Elliott to make the process as smooth as possible.

  
  Thank you. 

  Christopher P*****
  
  **********************************

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  **** *******
  
  
  
  
  

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** *******
  
  
  
  
  
  Response taken over the phone by BBB Staff

   

  They are still calling me at ************* please remove this phone number from your data base and do not call me
  
  
  
   

  Business Response

  Date: 05/01/2025

  Hello,
  
  We apologize that you received a phone call from our company. Your case has been marked for closure and removed from our dialer. You will no longer receive any phone calls. If you receive any further communications please feel free to contact us directly at ***********5. Thank you.

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********* and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  **** *******