Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timber Creek Structures has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a shed from a private owner. I hired Timber Creek Structures to move the shed to my property for $750.00 on August 19, 2025. I paid $750.00 cash and have a receipt. I assumed this company would be professional as they sell and move sheds. However, the shed was picked up from the private owners yard (I witnessed this happen and the private owner) and as Tyler was moving the shed he dragged it through the yard and down the driveway. Upon delivery to my home and setting this in my backyard; Tyler messed up my yard, he tore up a good area of the rocks that I had leveled under the shed (along with pavers on top of the rocks) which made the shed unlevel as he placed it down. He said his wheels were too big and that he didn’t have small wheels for this shed to run on. The shed is clearly not level and is about 7" off on the one end. I contacted the owner, Timothy ****** through Facebook messages. I explained my disappointment and stated I wanted someone other than Tyler to come out and help me level the shed. Tim said they do not level. I said your worker unleveled it and you need to level it back to where it was. But Tim is refusing to do anything. I then went on to make this complaint and realized just how many other customers (looking at Google Reviews and the Better Business Bureau) have also been taken by this company in one way or another. It is important to note that on Timber Creek Structures Facebook, they mention their business on the Belmont lot is no longer there and they are operating out of their factory at: 3710 Hendricks Road in Youngstown, Ohio.

    • Initial Complaint

      Date:08/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $1,500 cash on 8/3/2024 for a shed, told delivery would be within 3–12 weeks by Tim. Despite multiple promises, no shed was delivered. Last communication was on 7/18/2025, company promised delivery on 7/25/2025 — this did not happen. I requested a full refund, and the company stopped all communication. No product or refund has been provided.

    • Initial Complaint

      Date:07/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a shed for 2750 on march 21, 2025 and paid for the shed in full. Business said it was 3-8 weeks before it would be delivered. Timbercreek structures is now giving me the run around and when they return my calls they say that they will have someone call me back and no one ever does. I would love to have the building I paid for but at this point I just want my money refunded and I have asked for this from the business. Again they tell me that they will have someone call me back and no one ever does

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2025 went to Tim Timber Creek Structures and purchased a 14'x32' deck that was located on their lot. Put a deposit down and they stated verbally and in contract that it would take 1-4 weeks for delivery. On June 9, 2025 deck was delivered, only to discover the deck they brought was too small and was measured by 24' long. Not the deck entered into contract for. The delivery man called the owner and told him what was going on. They determined that they would build an extra 8x14' portion and have it delivered and attached to the existing deck they delivered, which is in writing. Since then we have called several times to the company to see what is going on. I've only been told that they have to find out, that they just got back from vacation, and excuses go on. NO ANSWERS. Then decided to call the finance company to see if they could help with this. Told the lady on phone the issue and she said she would have to talk to her manager and that he would call me back. Guess what?... no phone call. Called ****** **** ** *** back with no answer and left a voice mail. Still no call back from either company.

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shed from Timbercreek structures on February 26, 2025 . I paid 2135 for the shed. It was supposed to be delivered within 2-3 weeks. As of today may 12th the shed has not been delivered. The man who sold the shed will not return my calls and every time I talk to somebody in the office they just tell me next week. I am done waiting and I just want a refund.

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breach of contract. Paid in cash full for shed. Was suppost to be delivered in 6 weeks and now it is over 6 months

      Business Response

      Date: 03/22/2025

      Building being delivered by the end of the month

      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ********

       

       

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 structures on 12/12/2023.
      2-3 week delivery
      every month when I call either told a deliver week the following month or no return call.
      Has gone on for over a year
      Prepaid in full

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a 12x20 shed from Timber Creek Structures back on 9/2/2024 and paid via Venmo. When ordered they stated a 3-13 week delivery window. To date (1/31/2025), I have yet to receive the shed I ordered. I have called, messaged, and emailed several times. They keep saying they are behind but will get the shed out for delivery "soon". They have recently stopped replying to my repeated inquiries. My salesman was Tim ********, he completed the Venmo sales transaction the day of purchase. I have also called their office number (330-766-3476) with no progress.

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid $1500.00 for shed then 300.00 for two windows, shed arrived with no window want my $300.00 back

    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a deck on 5/3/24 and a shed on 9/7/24 but have never received either one. I have called over 20 times with no resolution. The last time they actually took my call (now they won't answer me), they promised delivery by 12/6/24. Today is December 17th and they will not return my calls.

    Timber Creek Structures is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.