Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company came & replaced a section of my large driveway. I paid them $1200.00. Shortly after, holes & inconsistencies in the concrete appeared. I emailed **** ***** asking him about this & he assured me he would come & repair the large concrete section that he had poured. He texted me several times that he would be repairing it, BUT, he has never come back to fix this & there are divots/holes in the concrete he poured. He now is ignoring my messages. Extremely disappointing.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concrete Job Day of transition - October 15, 2021 Amount of money paid - $11,000 What the business committed to provide you - a new concrete driveway and patio Nature of dispute - large sections of concrete cracked along the foundation of the house and 2 more large sections for a total of 9 sections which is about half the project paid for. Contractor admitted he should have placed a barrier between the concrete and house foundation after he came back and looked at the cracked sections. Has the business tried to resolve the problem - no, I have tried contacting him multiple times via phone, text, email, and facebook. He did come by in March 2022 to look at the defective sections and promised to replace the cracked sections and place the barrier at the foundation. In June he said he'd give me a date for July and I have not heard from him since.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/17/22**** ***** at my house to discuss patio ideas (stamped stained with compass rose) price ($2,000 day old patio tore up balance 2,000 day it’s poured) completion date (per **** “couple wks”) 5/19&5/28 text to **** - NO RESPONSE 6/14text to **** 6/17**** responds- coming 6/27 to do job 6/27 tore up old patio. $2,000 was given to **** ***** 6/30patio pored late afternoon. I arrived home near their completion. Questioned them about coloring and compass rose. A crew member assured me coloring would improve after sealant put on. **** not present so texted concerning roughness of steps and requesting bill so I could pay remaining 2,000. No response 7/1 **** and crew came removed protective plastic and put cuts in patio Ask for my invoice/receipt **** said his wife would be mailing it Gave him remaining $2,000 7/4after finally being able to walk on patio I noticed multiple structural and esthetic issues. Texted **** and sent pictures of all He said he would be over to repair in “day or two” 7/8 per text **** says he will be here next day at 10am- DID NOT SHOW UP 7/11texted **** again said he would be here today is only acknowledging the poor coloring nothing about structural issues 7/12 Ckd patio and coloring/sealant was worse had sanded/scratched off some rough areas leaving scratch marks everywhere. 7/13 texted **** again with all issues and pics-NO RESPONSE 7/18texted again-NO RESPONSE @ this point I believe my phone is blocked 7/21 called business landline ************ left voice message to please communicate within in 24 hrs or I was going to social media and BBB-NO RESPONSE *low areas where water pools and takes several days to evaporate *compass rose stamp only 2/3 visible and has pieces of concrete chipping out *sm hole remains in foundation and water draining under house into crawl space *staining is horrible *sealant has small white blisters everywhere is sticky and sounds like you are walking on bubble wrap

• Initial Complaint

  Date:06/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We just built our home and hired him to do our driveway, sidewalks, walkway with stairs, back patio, and back patio stairs. The total cost was $17,750. The first pour was 4/18/22 for back patio. Although included in our total, we weren't sure if we were going to have him do stairs or if we were going to do them ourselves using Trex so that was held off on. On 4/20/22 they poured driveway, sidewalks, and front walkway with stairs. **** wanted payment in full that day as job was complete other than back patio stairs which we weren't sure what we were doing yet. He said 10 to 14 days the concrete would turn white just like all the neighbors. After 2 weeks concrete was not turning and where the driveway and walkway meet there was already a crack. The edge of the sidewalk has a chunk missing like they removed the form too quickly and it fell off. Walkway was supposed to be 4 ft and stairs the width of front door. Walkway begins at 4 ft, but then gradually gets wider to match width of the stairs so the entire walkway is different widths and not even a nice rounded curve. On 5/18/22 he did back patio stairs. He cut our siding leaving it jagged and not straight so we had to buy j trim to cover it. Theres also cure and concrete splatter all over foundation, siding, patio, and sliding door along with a large white splatter around the bottom stair. We questioned **** about all this and he said give it more time for the color to turn and the crack was a fluke and there wasn't much that could be done about it. Almost 2 months layer and our concrete is splotchy gray everywhere except the bottom of driveway and part of sidewalk is very dark gray. We purchased a pressure washer and spent countless hours cleaning it with no luck and are left with no answers and a back patio and stairs that are a complete mess and a crack in the front already. It is almost impossible to reach him and he doesn't come out when he says he's going to and doesn't call either.

  Customer Answer

  Date: 06/22/2022

  [BBB Transcription via Email]

   

  
  ******* ********
  2:35 PM (21 minutes ago)
  to me
  
  Hi ********!!
  
  I just wanted to reach out regarding my complaint. When I originally filed this complaint, we just assumed the color of our concrete was an issue and the damage to our property, and that's why I asked for "at least 10% of our money back." We have since had a couple other companies come out and look at it, and they have told us that the concrete especially in the driveway will not last us a year. They have said that due to the job that was done and it wasn't able to be sealed properly, that once winter comes and salt hits it, it will begin to pop and fall apart. For this reason, on top of our BBB claim we have also contacted an attorney, but if the owner responds we will certainly be needing more than 10% in order to replace the bad concrete. I wasn't sure if I needed to update my claim with you guys for these reasons or just wait to see if the owner even responds?
  
  Thanks,

  ******* ********

  
  ******* ********
  2:51 PM (6 minutes ago)
  to me
  
  For now I'd like to keep this complaint open. We are going to utilize court as our last option, as it will probably get pretty costly. At this time our biggest concern is getting the driveway and public sidewalks redone so that they last for years rather than just through the winter. Also, the public sidewalks are not supposed to have more than a 1" slope and he has them at almost a 4" slope so that's another reason they would need redone. Based on the square footage, the cost to redo the driveway and sidewalks would be $11,166 so that's what we are looking to get back from this company.
  

  
  

  
  ******* ********
  2:55 PM (2 minutes ago)
  to me
  
  Yes please. If you could please state that the total we are seeking is the $11,166 to replace the driveway and sidewalks I would appreciate it. 
  

  
  

   

  Customer Answer

  Date: 06/27/2022

  [BBB Transcription via Email]

  
  ******* ********
  Attachments
  Jun 24, 2022, 12:26 PM (3 days ago)
  to ********, me
  
  Good Morning,
  
      ********, I wasn't sure if all communication was supposed to go through the BBB and since I received this email directly from Mr. and Mrs. *****, I wanted to include you in my response to keep you abreast of all communication.
  
      I will utilize this opportunity to answer and respond to any and all issues brought up in the email below. To begin just to be sure all dates are correct, as stated below work was done on 4/18/22 which was the back patio, and on 4/20/22 which was the driveway, walkway, front stairs, and public sidewalks. Work was also done on 5/18/22 when the back patio steps were done.
  
      In response to the statements regarding my communication being inappropriate, I have always kept my communication consistent and professional since the beginning of Mr. ***** working at our home. Most of our communication was via text message, and I have kept every text message between us and would be more than happy to provide any and all transcripts of these conversations in order to show at no point in time was I rude, degrading, or disrespectful. All of my communication is just being concerned and simply asking for answers pertaining to more than just the color of the work done. In contrast, Mr. *****'s communication to me as shown in the transcripts became very unprofessional and unresponsive once he was paid in full. An example of one unprofessional message was, "If you don't believe I'm working on it you can call him yourself," to which he sent me a screenshot of ***'s name and number who owns the cement company where he got the concrete from.
  
      I did in fact contact *** from Huron Cement and he did in fact come out and look at the concrete. Mr. ***** had previously told me that he is dumbfounded as to why the concrete isn't bleaching white, that most pours he does turn white before they even leave the job insinuating it must have something to do with the concrete that was provided. The bottom of the driveway was blamed on Huron Cement as well as one of Mr. *****'s employees informed me the concrete driver put calcium in the mix and that's why it was dark. If calcium was added incorrectly and clearly they saw this, then Mr. ***** and his employees should have turned that driver away and asked for a new batch rather than allowing it to be poured. However, at no point did *** from Huron Cement confirm the calcium mix up nor did he ever tell me the color would eventually turn and it was as simple as a waiting game and being patient. His communication to me via text message, which I have kept a receipt of, after checking our concrete and reviewing the batches of concrete sent to our property was simply that there was nothing wrong with the concrete he supplied and there were no irregularities in the batch weights. 
  
      On top of meeting *** and showing him all the issues with our concrete, I have also had two other concrete companies come to my home and look at the concrete. I informed these companies that we would not be hiring them to do any work, but we would just appreciate their professional opinion if they had the time. I was sure to tell them this in order to be upfront and honest about the reason they were coming out, and also to get an honest opinion about the concrete rather than one where they wanted to fix the concrete whether it needed it or not. Both of these companies have stated the concrete at the bottom of the driveway and along the public sidewalks are black in color and won't bleach white. They stated the concrete is burnt where it began to dry on them before they could get it spread out and after having to brush it while it was drying it became burnt which is why it is black and very smooth in texture rather than a rough concrete feel. They also stated that not only was the color an issue where it will never turn, the bigger issue is that they don't see the concrete lasting a year. They stated that once winter comes and salt hits that concrete it will begin to pop and crack and will need replaced by the spring or summer of next year. One of the companies also stated that the public sidewalks and driveway could possibly cause us issues with the city as per ADA guidelines and most city guidelines the public sidewalks should not have more than a 1" slope and ours have a 4" slope. They stated this is something contractors should look into prior to doing any work to be sure they remain compliant with the city's rules and regulations. I did reach out to the city this morning and one gentlemen stated that he knows for sure the driveway should flatten out where the sidewalks meet the driveway, but the employee who specializes in this will reach out to me on Monday to confirm as he is out of the office today.
  
      Ultimately, we have a long list of issues that occurred from Mr. ***** working at our property. Both concrete companies stated they would never pour concrete at a home, especially a brand new build, without using visqueen plastic sheeting to protect the customers siding and foundation. Mr. ***** and his crew did not use visqueen at any point in time while working at our home and we have concrete and sealant splatter all over our brand new siding, foundation, and sliding glass door. Both companies also stated the reason for the splotchy, irregular color for all of the concrete other than the bottom of the driveway is because the sealer wasn't applied evenly and that is why some areas have turned white and others haven't. There is a crack on the front concrete along with at least 10 to 20 small holes scattered all around the driveway concrete. The concrete is wavy in some areas and you can see the brush marks at the edge of the concrete going all the way down the driveway. There is a hole about the size of a half dollar coin in the middle of our back patio. The siding was in fact cut and we did have to purchase and put up j trim to cover it. Mr. ***** did in fact offer to come do it, but based on his demeanor and the previous work done we did not want him doing any further work on our home. There is a thick white smear of concrete at the bottom of the back stairs that we can't remove. The front walkway was supposed to be 4' wide, but he started at 4' then gradually got larger matching it to the front steps so the entire walkway is all various measurements and an awkward curve around. One of his employees left trash, including Fireball shot containers in our yard. They did not spray the dust from their cuts in the concrete leaving the dust there and by the time we purchased a pressure washer it was caked on there from the weather changes and we had to spend hours trying to clean it all off. All of these other issues, while frustrating, again are not the main issues although two of Mr. *****'s employees told me while at my property that they would be extremely unhappy as well after spending that amount of money and having this be the end result. The main issue is the bottom of the driveway, and the public sidewalks that we do not want to have to be responsible for paying to replace in the next year.
  
      Based on all of this information, although Mr. ***** has continued to state that this is simply a color issue and I'm being impatient waiting for the color to turn, this clearly is not about color as I would never put myself through all of this just because I didn't like the color of the concrete. This is us being very concerned that we just spent $17,750 on concrete that due to poor workmanship will not last us longer than a year before we would need to spend more money to replace/fix it. We are also concerned about it not being ADA and city compliant. I have one more company coming out next week who rather than it being a concrete company, they are an architecture and engineering company. Based on the legal advice I received it was recommended to have the valuable opinion of this expert as well. 
  
      I have attached just a few photos to the bottom of this email of the driveway, back steps, and public sidewalks for reference, but I have many more showing in detail all of the other issues and would be happy to provide those as well upon request.
  
  Sincerely,
  ******* & ****** Schaffer
  
  
  
   
  
  On Thursday, June 23, 2022, 02:54:54 PM EDT, ******** ***** ************************* wrote:
  
  
  Good afternoon, 
  I received the complaint that was filed with the Better Business Bureau against my company ***** Concrete.
  We did the job 4/18/22 and 4/20/22 at the customers residence. After the job was completed, the homeowner discussed the J trim that needed to be replaced. I offered to go out and purchase that to resolve the issue and she declined. The Color of the concrete is out of my control. I have spoken with the owner of the Concrete supplier that we use and he said to relay to the customer to give it some time and it will indeed bleach out. The way the color is at the moment is not something you would tear out and re-pour. This customer does not seem to be willing to give it a little extra time. When this all began, I was willing to speak with this customer and try to figure out anything we could do to satisfy her. The last calls and texts have resulted in the customer very rude and disrespectful and always being degrading. 
  Last week I spoke with the concrete supplier and he agreed to go out and double check that everything was structurally intact and there was nothing I or my crew could do differently. After he inspected the job site he agreed that everything looked great and there wasn't anything we should have done differently. If you would like a copy of that email I will send that back to you as well. 
  I hope this can be resolved without having any bad marks on our business as we have never had a complaint like this and are in excellent standing. Please let me know if there is anything else you need from me.
  Thank you 
  **** *****

  Business Response

  Date: 06/30/2022

  [BBB Transcription via Email]

  From: ******** ***** *************************
  Date: Tuesday, June 28, 2022
  Subject: complaint ID ********
  To: ********* ******** *******************
  
  
  Good afternoon,
  I wanted to reach out to you in response to the second correspondence from the customer complaint. I will be forwarding you an email I received from the owner of Terminal Ready Mix, which is the concrete supplier we used for the pour at ** ********** **** ******* ****. There is nothing structurally wrong with the concrete that has been poured at this residence. In the complaint the customer states that once salt hits the concrete she feels it will pop and fall apart. Any salt hitting concrete is not good for it. That is on any job that will ever be poured from any company, it is never guaranteed. As far as the cosmetic issues, I have offered to come and fix things, as well as the Jtrim on her siding. She declined and said her husband does that kind of work and she knows he will do it right. So in that aspect I have tried.
  My wife also reached out to this customer on 6/24/2022 via telephone and at that time the customer stated that she was more concerned with maybe just four squares at the end of her driveway being replaced and not asking for the whole driveway so i'm not understanding why she is stating a figure she is looking to be reimbursed when she herself stated just a small portion of the end of the driveway. 
  The sidewalks were poured the same way we pour every sidewalk. I use a 4ft level and it shows a quarter bubble which puts it at 1inch per 4 ft fall. Which is OSHA standard specs. 
  At this point she has gone from wanting a small amount of concrete redone to wanting money for the whole entire driveway and I feel it may be all about just money at this point.. I'm not sure what else I can offer with her agreeing to.
  

  
  

  Customer Answer

  Date: 06/30/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  In response to Mr. *****'s email, this is nothing to do with money. This is everything to do with wanting to know our concrete will last for more than a couple years. While I have talked with many professionals, they have all stated there is no guarantees on concrete, but it is standard knowledge and practice that concrete done correctly should last 15-30 years. I have had 2 different companies with no bias and/or involvement give their professional opinion that the bottom four squares of the concrete and the public sidewalks absolutely have issues both structurally and violating ADA guidelines. The only opinions Mr. ***** has provided regarding this matter are both his own and the company he deals with that he got his concrete from which in my opinion is bias as they do business together. Also, Mr. ***** and *** from Terminal ready mix both state there is also no guarantee on color of concrete, but Mr. ***** stood on my front porch and looked me in my face as I was paying him and said, "Everything should be good to go, and your concrete will bleach white in about 10 to 14 days, and it will look like theirs and theirs (as he pointed to all the neighbors driveways) and pretty much everyone else's you see." At no point were we ever told the color of your concrete is not guaranteed and could come out black. Again, this is far beyond a color issue, and we are concerned about the smooth blackness of the concrete and the issues presented to us by other companies. We also have a neighbor building who has a niece in a wheelchair and the city has stated the slope of our driveway is too steep for a wheelchair. Also, his wife asked how we could fix this and I told her, we would be willing to accept them fixing the bottom of the driveway which is where that conversation came up.
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 06/30/2022

  [BBB Transcription via email]

  
  ******* ********
  12:31 PM (9 minutes ago)
  to ********, me
  
  ********,
  
  I received an email this morning stating I had a message from the BBB. I logged in and found the email from Mr. ***** and after reviewing it and clicking that I did not accept the response it stated I had 30 minutes to reply before it closed out. I went ahead and quickly replied, but at the same time the architect/engineer specialist I hired showed up at my door so I had to quickly finish my response so it didn't get deleted automatically.
  
  I just came back in from meeting with him and going over all the concrete. He informed me there were a lot of small mistakes that were made that ended up being a big issue. He informed me the color issues throughout the whole entire concrete that was poured is because Mr. ***** used a clear sealant rather than a white one which is what is normally used. He stated that whether it is the same company and/or batch of concrete it will always be impossible to match and that is why any company would use a white sealant to ensure that the concrete all ends up being uniform in color.
  
  He also discussed the large issue which is the bottom of the driveway. He stated that if they did in fact use calcium in that load, the appropriate action would have been to cover it and allow it to set overnight then come back the next day and cut it and seal it. He stated because this wasn't done is why the concrete looks the way it does and also why he also agrees it won't last very long and not because it's concrete and that's what happens, but because of the quality of the concrete it will deteriorate years sooner than concrete that was done correctly. He said of course salt is an issue to any concrete but should never cause structural issues within a couple years. 
  
  We also discussed the ADA guidelines and concerns over the public sidewalks. He said it is in fact correct that when pouring public sidewalks, the driveway should begin then stop at the sidewalk where it flattens out then continue on after the sidewalks. Mr. ***** made our driveway one continuous slope. He is currently taking measurements and will be reaching out to the city this afternoon when he gets back to the office and will provide those measurements and details in his letter he is providing me, but he stated just looking at it he can see the slope in the sidewalks is not correct and it is especially an issue considering we have a neighbor who is wheelchair dependent moving in and she will not be able to safely use our public sidewalks as her chair would be too tilted.
  
  Again, in response to Mr. ***** this is nothing to do with money other than we paid a lot of money for a quality product and did not receive what we paid for and will not accept the driveway and public sidewalks as is. We will not be sued or cited one day because a contractor we paid did not do his job correctly. We knew Mr. ***** didn't seal our concrete correctly which is why it looks the way it does and that's why we originally only asked for a small amount back. Once we were informed of the large issues with the bottom of the driveway we were just looking to replace the entire driveway to be safe which is why we asked for a larger sum. After speaking with Mrs. ***** she said she didn't want to leave us unhappy and this isn't the type of work they do and she was hoping there was a way to make it right. I said the major issue is the bottom of the driveway and sidewalks so at this point we would be fine with getting those bottom 4 squares and sidewalks fixed in order to solve this entire problem. I said that trying to meet in the middle and because we are not looking for money we are simply looking for the issues to be fixed.
  
  Sincerely,
  ******* ********
  

  
  

  Customer Answer

  Date: 07/07/2022

  [BBB Transcription via Email]

  
  ******* ********
  Attachments
  Jul 6, 2022, 5:23 PM (14 hours ago)
  to me, ********
  
  Today I received the inspection report from the architect that the attorney we spoke to recommended we reach out to for an honest and educated opinion about our concrete. He is basically stating what we've stated before which is that our concrete was completed with poor workmanship and also what we stated before which is the concrete will pit and crack in a short amount of time due to the crazing which was a result of a number of things that he listed in his report. He also confirmed what we stated regarding the sidewalks and the fact that per the Huron County Engineer's office guidelines, our sidewalks do not meet the proper guidelines and measurements. I've attached the letter to this email for your review and as stated last week we do not accept Mr. Neill's response to our complaint and will continue to push forward until our concrete issues are corrected.
  
  Thank You,
  ******* ********

  Customer Answer

  Date: 08/08/2022

  [BBB Transcription via Email]

  
  ******* ********
  Attachments
  Aug 5, 2022, 10:05 AM (3 days ago)
  to me
  
  Hi ********,
  
  It has been a little while since I heard anything from you so I wanted to reach out. 
  
  Although the entire concrete job was done with extremely poor workmanship and the quality is terrible, our biggest issue remains that the bottom of the driveway and sidewalks are the biggest problem. 
  
  The fact that the bottom section is black and smooth in texture alone is a problem in that it wasn't done properly. However, the bigger fact is that as we stated and per our report from Mr. **** *****, the public sidewalks and the portion of the sidewalk that should be in the driveway are not compliant based on the Huron County Engineer's standards. The slope is too steep and there is no flat portion in the driveway at all to even be considered as sidewalk. This opens us up to a lawsuit in the future, and we have a neighbor with a wheelchair dependent family member they care for. For these reasons, we want the bottom portion of the driveway and the sidewalks redone. 
  
  I had a well respected company come out and quote me for this. There are two pages to the quote, the first one is to replace all the concrete as he stated it is not in good shape and will not last us long at all and was done with very poor workmanship. The second one is for the bottom portion of the driveway only. Based on the fact we would need to have the bottom portion of the driveway and the public sidewalks removed and replaced we would like the amount of money back from Neill Concrete to cover these costs. In total based on the attached quote for the bottom of the driveway and the sidewalks we are asking for $11,000 back from Neill Concrete so we can have this work completed asap and get our driveway and public sidewalks in compliance.
  
  Thanks,
  ******* ********
  
  Sent from Yahoo Mail on Android
  
  On Mon, Jul 18, 2022 at 9:02 AM, ******* ********
  ************************ ******
  

  
  

  Customer Answer

  Date: 08/29/2022

  [BBB Transcription via Email]

  
  ******* ********
  Attachments
  9:51 AM (16 minutes ago)
  to me
  
  Good Morning ********. I know my complaint has been escalated so I apologize for reaching out to you, but I went into the BBB website under my complaint number, and it's not allowing me to send messages that way, so I didn't know how else to reach out. I spoke to your manager last week and said I would provide an email and documentation she was requesting so I was hoping I could send it to you, and you could please forward it on to her for me?
  
  Good Morning,
  
  I would like to use this email as an opportunity to be very clear and precise regarding our ongoing complaint with Neill Concrete LLC. From the beginning we have taken issue with multiple mistakes we feel we were made in the completion of our concrete. We have stated these issues numerous times, but in different emails which I believe has left some confusion so I will hope to clear any and all confusion in this email as well. I will also discuss in this email how we have spoken to other concrete professionals in our area regarding our concerns, which they verbally validated, as well as bringing up some concerns they noticed on their own which led to adding on further complaints and us hiring the engineer Mr. **** ***** to help with this matter.
  
  Immediately, we took issue with the fact that our concrete cracked at the front walkway within two weeks of it being completed, which **** said was a fluke. We also took issue with the bottom part of our driveway and sidewalk as they are black in color and the bottom of the driveway is very smooth in texture rather than rough like concrete. We also didn't like how all of the concrete that was poured was discolored and had a webbing look to it which we researched and found it to be crazing. While we were displeased by the aesthetics, we were also concerned if there was something wrong with the concrete. We reached out to **** and were given no explanation other than give it time it will all change in approximately 30 days, although we were originally told the day of the pour that it would turn in 10-14 days. A couple weeks later, two of ****'s employees came out to frame our back steps. I spoke to the one gentleman, and he informed me the last truck added calcium to the load although **** did not request calcium. He specifically said, "I looked down the road and saw the driver climbing down from his truck and I immediately knew he added calcium." He went on to say, "**** was not happy about it, but they did the pour and that is why your color is black." I questioned **** about this, and he began to be very short and rude with me. I advised him we were just trying to make sense of everything and didn't want the hostility that was happening. He said he was in touch with *** from Terminal Ready Mix, who supplied the concrete and would let me know what they came up with. Every few days I would ask **** for an update as he would tell me they were going to meet. After a couple weeks he responded and his text to me reads, "Doing everything in my power to try to make this make sense I talked to *** and he said that he won't do anything until fall to let it cure over the summer so I'm in the middle of you and him. So if you don't believe me I'm working on it here's his number." He then sent a text with ***'s number for me to contact him. I contacted *** and he did come out, but said absolutely nothing pertaining to the concrete and was very quiet and short. He then text me the following week after I contacted him and simply text and said, "Everything has been reviewed and I have been in communication with ****. Nothing irregular in batch weights." I then asked him about the calcium issue to which he simply never responded. In the meantime **** had also come and poured the back patio steps on a day when I was not home because my son had basketball camp. While doing so he cut our trim without contacting me and asking me. He did offer to bring and place a piece of j trim the following week, but we were having family over that weekend and wanted it covered so I advised him my husband would do it. That was the last of the communication between myself and ***, and myself and **** as both quit responding. It has never been offered by **** to fix anything about our concrete and although it was stated in the text to wait until fall to let it cure, there was never a follow up offer about if it didn't and nothing changed by fall then they would attempt to fix it. Due to no response and no offer to fix anything I began reaching out to the BBB and other concrete companies.
  
  When I originally made my claim, because **** was non-responsive and not offering to fix anything, I asked for a monetary settlement so we could afford to hire someone to come and fix these issues. In the meantime, I also had other companies coming out and they began to explain to me issues we didn't even know because we are not concrete experts. One company advised us that they had done jobs in our city before and they knew the sidewalks were at much too steep of a slope and if the city ever came out, we could be asked to fix them, or worse if someone such as a handicap accessible individual ever had an accident on our sidewalks we could be sued. All of these new issues were being brought to our attention after we had already filed our BBB claim which is why our sentiments have changed throughout the course of the complaint as we didn't know these things on our own. To be certain and at the advice of an attorney, we hired engineer **** ***** for his expert, third party opinion. We supplied this report to BBB and it confirmed all the issues the construction companies had informed us of. It also brought a new issue to light, that they did not place an expansion joint between the back patio and the house which will cause cracking as the concrete expands and settles against the house. We also, during our research, have come to find that per the city any concrete placed against new construction is required to have an expansion joint, and that is in the documents I have attached to this email. While all this has been going on over the course of the past 3 months our concrete has also already begun to fall apart in various places. One area is in the center of the bottom of the driveway and the other spot is the edge that has fallen apart where the driveway and sidewalks meet.
  
  Just to reiterate there is a very long list of issues we have had and continue to have with our concrete and to be clear I will list them below:
  
  1. The crack that formed where the front walkway and driveway meet after 2 weeks of it being poured.
  2. The crazing that covers every single part of our concrete that was done.
  3. The black color and smooth texture of the bottom of the driveway.
  4. The concrete and cure splatter all over our brand-new home to include the siding, foundation, and sliding glass door.
  5. The large strip of white excess concrete at the bottom of the back patio stairs.
  6. The fact there is no expansion joint where the back patio meets the house.
  7. The holes and pitting in numerous areas on all of the concrete that was done.
  8. The sidewalks and bottom of the driveway not being compliant with Huron County/City of Norwalk.
  
  The list of issues is extensive and while all of them have been mentioned at different times, and yes it would have been more concise and less confusing had they all been listed in the beginning as I have done above rather than at different times, I brought them up as soon as the information and confirmation was available to us. All of these are issues, and none of them are small, and while in the beginning we may have stated our biggest concern was the color issue at the bottom of the driveway, we are not changing our stance that this color and texture is an issue we are simply stating that the fact we are not compliant with the city and could possibly be asked to replace these areas eventually and are open to a lawsuit by not being compliant is the most important issue. While we would love nothing more than for all of our issues to be taken care of, it seems as though Neill Concrete is not receptive to fixing any issues as we have yet to receive any communication that they would like to make anything right. So, ultimately at this point we are asking for Neill Concrete to come and replace the bottom portion of the driveway along with the public sidewalks, because they are black in color and smooth in texture and because they are not compliant with the city and that is the responsibility of the contractor to verify prior to beginning a job. If Mr. Neill does not want to replace the concrete, then we are asking for the monetary settlement in the amount of $11,000 to pay RMH who provided a quote in that amount to replace the bottom portion of the driveway and sidewalks.
  
  Not only did Mr. *****'s report state this, but it is also on the City of Norwalk's website that besides following ODOT specifications the City of Norwalk requires that the slope of a residential sidewalk be no more than 1/4 inch per foot of width and shall continue this way through the driveway at the same cross slope of 1/4 inch per foot of width. This information can be found by going to:
  
  Public Works — Norwalk, Ohio (norwalkoh.com)
  
  Public Works — Norwalk, Ohio
  THE PUBLIC WORKS DEPARTMENT IS RESPONSIBLE FOR THE MAINTENANCE, PLANNING, AND ADMINISTRATION OF THE CITY'S INFRA...
  
  
  
  
  You then scroll down to the middle of the page and choose the box labeled City of Norwalk Engineering Standards. Once you click on this you can click on City Standards and Drawings and then choose Section 7. You will then click the 2nd option which is the area that discusses sidewalks and driveways and there is a table listing the proper slopes. This information can be found on page 1, 2, and 3 of this document. There is also a sidewalk supplemental spec form under the standard updates link. I have attached both of these documents as a pdf, but also wanted to point out where on the city's webpage these can be found to show they are city standards and not just the opinion of Mr. **** *****. While I have also reached out to the zoning department at the City of Norwalk and am waiting for a response for a letter as requested, it is quite clear since this information is on the city's website that these are the standards and rules for the city regarding public sidewalks and their requirements.
  
  Thank You,
  ******* ********