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Business Profile

Concrete

Collins Custom Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completely unprofessional and uninsured. They splattered concrete all over the back of my brick home and new windows. The work was not done correctly and it looks like a 1st grader did the job. The finish work is horrible on the back patio they did for us. They didn't show up to work until mid day even after Cole told us he would be there at 6:30am the next day he didn't show until almost noon. This went on for 2 and a half weeks. They did almost $30k in property damage to my home and acted like it wasn't a big deal. I am taking legal action against the owner and I would recommend everyone look elsewhere for your concrete work. The works started in the end of August of 2024 and took almost 3 weeks all for a patio. The business is not willing to refund or even redo the horrible work nor properly clean the concrete off the back of my home.

Collins Custom Concrete is NOT a BBB Accredited Business.

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