We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Best Karpet Klean

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for Best Karpet Klean's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Karpet Klean has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/7/24 ***** *** hires Best Karpet Klean for my unit. Captured on video, BKK Employee reenters home after leaving with equipment, to get in my fridge. Also found a damaged nightstand from wet spot. Contacted Property Manager to report.
      I contact Waymakers Restoration, who referred to Blacks Restoration.
      11/13/24 Tom Black provides text quote, forward to PM. In text & email it is clear ONLY CHECKS AND CASH ARE ACCEPTED
      11/20 Email to PM: Blacks will only schedule work after they receive a check for repair. PM replies BKK has offered direct reimbursement or pay for repairs directly. PM provided BKK with Blacks info to pay, Wait for confirm of payment.
      12/9 Contact Blacks- he has not received a check. Reach out to PM. BKK Sam ****** responds he will pay once work is done. That is not the agreement and I say so.
      12/16 Contact Sam via email CCing PM. He reveals he can ONLY pay with credit card. I was never told this before. Tell Sam that if I have to find another restorer who only accepts CC, the estimate may change.
      12/23 Contact other companies. Woodmasters responds that the repair will be $400, and I ask Sam if that is ok.
      12/30 Sams responds is he is waiting on me to schedule. Says nothing about the $400. I try to schedule with Woodmasters and no response.
      1/6-7/25 I contact Hearth Woodworks. They quote $500. Try to schedule and get no response. I get a quote from Clarke Company, $800 and send Sam the quote. He says I only told him $275 in the beginning. Asks for info to pay that amount. I had already given Clarke info & instructions to Sam. I ask to speak to owner. No response.
      1/8 Email BKK corp customer service. No response
      1/10 3:40pm Call BKK corp, ask to speak with owner. Mikayla says no one there.
      1/14 call. Mikayla says no response.
      1/15 call, ask for response by 1/17
      1/17 call. still no response.
      I have gone to great lengths to find a restorer who accepts credit cards after BKK changed terms of reimbursement. A $300 check from BKK for repairs is expected.

    Best Karpet Klean is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.