Complaints

This profile includes complaints for Freightliner of Toledo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Freightliner of Toledo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Freightliner of Toledo

  6003 Benore Rd Toledo, OH 43612-3905

• 

  Freightliner of Toledo

  1630 Telb Monroe, MI 48161

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2022, I had my Western Star truck ( vin# ***************** ) towed to the Great Lakes Western Star/ Freightliner dealership. On November 23, 2022, my driver picked up my truck and start to go to work but when he was driving my truck shut down on the Concordia Missouri I-70 highway. I had my truck towed to ** truck stop mechanic shop in Concordia Missouri. We explained the situation to ** technician.After the technician has done the necessary research, he said that the PNDB part is old and needs to be replaced.I said dealer changed already and showed him my invoice and documents. He said this PNDB part is old not new.I told him to get fix but the said that such repairs are no longer done at the ** truck stop.I had my truck towed to a ******* ***** ***** ** ******** dealership in columbia Missouri.I explained my situation.The dealer checked and said same like ** technician that the PNDB part needs to change and dealer said that PNDB not changed at the first dealer I went to, but they stated that it was changed in the invoice and they took the money.The ******* ***** ***** ** ******** dealership replaced the PNDB part and gave me the old part and all the problems with my truck were over, and I started my business again.In short, the first Great Lakes dealer I went to didn't do the right job.They never changed the PNDB part and they took my money. I want all my expenses. I lost money because I couldn’t work (13 days );since November 23, 2022 to December 6, 2022 and my weekly gross is 10-12K which is cost me 20-24K . I towed 2 times and paid 763.00 dollar and plus 759 total 1,522.00 dollar .I had charge from Great Lakes both part and labor for the part they did not replace it which is 542.48. I paid ******* ***** ***** 996.00 for repair to PNDB
  Rent car 435.26 dollar
  Flight ticket 544.00 dollar
  Hotel 82.88 dollar
  My total expenses is 4,122.62 and plus my income loss around 20-24K

  Business Response

  Date: 03/01/2023

  [BBB Transcription via Email]

  From: ***** ****** <******************************>
  Date: Wed, Mar 1, 2023 at 3:20 PM
  Subject: Complaint ID ********
  To: ***************** <*****************>
  Cc: ***** ******* <**************************>, ***** ******* <*******************************>
  
  
  After review of customer complaint ID ******** it was discovered that the PNDB was not replaced in the customer truck.
  
  The Repair Order was not updated correctly and the customer was mistakenly billed for the replacement.
  
  We have reversed that charge to the customer and are mailing a refund check for the amount of $548.42
  
   
  
   
  
  ***** ******, General Manager
  
  Valley Truck Centers
  
  Toledo/Monroe
  
   
  
  Office: 419.729.2400
  
  Mobile: ************
  
  Web: Open 24/[email protected]
  
  Address: 6003 Benore Rd. Toledo, OH 43612