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Business Profile

Transportation

Tornado Bus Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left Macallen Tx, tornado bus terminal. Everything was going good until, I got home. I left on 6th of August and got home on the 7th. As soon as I walk into my door, I noticed I don't have my right luggage. I call the bus terminal in Macallen @10:30 pm , 9:30 there. Because I'm in Toledo Ohio. I let them know, the luggage I have is from a lady from here on a permission request visa. I was told from the supervisor from Nashville that when the bus got to Detroit Michigan, that the young girl made a big fuss that her luggage was not in the bus and she decided to take mine. That she told the bus driver, well you gave her my luggage I'm taking hers. The supervisor in Nashville has done his best to locate her but to no availe . I have been calling Nashville for an update but they keep hanging up on me. I have been saving money all year and I fo down South to see Mother and shop. I had all new clothes and, jewels. And shoes. All I want @this point is to get compensation for the clothes and my luggage being lost. I have even emailed a CEO but no one is helping. I want to make a report and get compensation.My Mother is 83 yrs old and I have to return next month, she has gotten sick. And I have No Clothes. No luggage. You are my last help because I am being Ignored Now . I don't know what else to do. I will be returning her luggage to the bus driver when I return back to Texas. Because I have a good heart. But the bus driver was not supposed to let her take my luggage period. Thank you for your help. My name is ******* ******** and my ticket number is ******* and my confermation ticket is the one when I boarded in Toledo Ohio #number *******.

Tornado Bus Company is NOT a BBB Accredited Business.

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