Complaints
This profile includes complaints for Scramblers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we paid $32 and got a flatbread turkey sandwich that was pathetic, our server megan did not ask us if we needed anything, and when i got up and told her we need a bunch of stuff response we " oh i didnt know" her job is to ask us if you need anything. not sure whats going on at scramblers but im considering not going there anymore and not going out to eat period ! unless i get a full refund ... i dint even mention the rude lady on the phone and the 30 min wait.
Business Response
Date: 01/05/2023
This customer sent a complaint from our website on 12/6/22. See attached. On 12/6/22 we sent the customer a reply. See attached.
Our operations team did a full investigation at the restaurant upon receiving the complaint from him on 12/6/22. Our investigation found inconsistencies in his complaint. You can see from the attachments that we kindly thanked him for his time, feedback and help and assured him that we have addressed his concerns with the staff and management of this location. While we understand that our guests have a great many options from which to choose, and we strive to impress our guests so as to earn their patronage, we also recognize that there are times when a full refund of a guests meal is appropriate, but feel that not to be the case here. We thank you for your attention to this matter and ongoing support to the small business community.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.