We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Bambino's Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to complain about how a "manager" handled my informing them about a quality control issue.

    I often order their chicken apple salad. It is delicious and I am not a fan of pizza. I have never had this particular problem before. This time the salad had a number of apple stems in it. I was trying to inform the "manager" of this, and was not expecting a refund or a replacement, which makes how I was treated more puzzling. The manager said this has never happened before, implying I was lying, and was basically saying it was not their problem as they buy the apples already prepared. She was basically saying it was not their problem. She was totally unprofessional about this and clearly had poor customer service training. If she had lied to me and said she would look into it and then did nothing I would have been much happier with that response. Oh yes, she did hang up on me as well. This was after 8pm so not their busy time.

    All I want is an apology and to have the issue looked into.

    Business Response

    Date: 07/30/2024

      This is in response to a complaint about my manager and handling an issue, the lady spoke to my most experienced and customer friendly manager in the company and she politly explained that the apple chips are dried out and not fresh apples and they are prepackaged from a vender. The lady wanted her to reach out to then vender and was simply being unreasonable in all requests. We would be more then willing to appease the situation but a dried stem on a dried apple chip is beyond our control. Im sure my manager was never implying the lady was lying as she's been with the company for 15 years and i feel is the best of the best. My apologizes to the misunderstanding but i don't know where else to go with it. Thank you 

    Customer Answer

    Date: 07/31/2024

     

    Complaint: ********



    I am rejecting this response because:  I have been getting this salad numerous times and never had apple stems in it before.  The lady was not polite but more like exasperated, strange as I was not asking for a replacement or a refund.  I would like to think Bambino's would like that someone reported this and look into it rather than the way I was treated.



    Sincerely,



    ***** *****

Bambino's Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.