Business ProfileforToledo Family Pharmacy Inc.

We decided to use Toledo Family pharmacy after a recommendation from my daughter’s home care nurse, as I was going to our previous pharmacy at least 2 to 3 times a week, and on the phone with them constantly for refills. My first experience is when I reached out to them after our prescriptions were transferred because I had never heard anything from them and just wanted to make sure that they had gotten all the prescription information, instead of reaching out to myself, or to the previous pharmacy I had to reach out directly and facilitate between the two pharmacies to make sure that everything was being transferred correctly. My next grievance is when my daughter was prescribed a certain medication, and after a month of calling them to check if it was refilled each time I would get a different excuse after my last call I was finally just told to buy it from Amazon because they could not get it. Finally yesterday on October 26 I reached out to the pharmacy to confirm that they were delivering my daughter’s medication‘s on October 27. This was the date that I was given a while ago and for context my daughter is six months old and has severe epilepsy and other birth defects, I was told by the pharmacist that there should be no issue and the medication’s would be delivered by October 27, it is now at the end of the business day, I have not received any medication’s or a phone call explaining to why I haven’t received those medication’s. This would be twice now that I was promised something and nothing came through. As you can imagine having a daughter with a disability I am constantly at doctors appointments and on the phone with other medical professionals I do not have the time or the mental energy to constantly be chasing after these people to make sure that prescriptions are going to be refilled. This is their job the fact that they do not even have the decency to reach out shows major negligence in this company. I am demanding some type of answer to this issue.