Reviews

Review Details

• Review fromPhyllis C

  Date: 05/16/2024

  1 star

  Phyllis C

  Date: 05/16/2024

  Terrible customer service. Signed contract in May or June. After they received the deposit they never contacted me. After calling them several times to get a start date, I got tired of waiting and and got my deposit back in September or October.
  

  Buck Brothers Asphalt Paving & Concrete

  Date: 05/17/2024

  Thank you for sharing your feedback. We apologize for any frustration you experienced during your interactions with our company.When you signed the contract and provided the deposit, we were already booked into August due to a high volume of projects. As we informed you upfront, we do not provide specific start dates because our schedule can be affected by various factors, including weather and other construction-related delays. Our commitment is to complete all accepted jobs before our season ends in November, and we have consistently met this timeframe.We strive to provide excellent customer service and respond promptly to all correspondence. Each time you contacted us, we provided the same information we give to all our clients, and we returned your deposit promptly when you decided to cancel.We regret that we did not meet your expectations. We remain committed to delivering high-quality service to all our customers.

• Review fromTodd S

  Date: 05/06/2024

  5 stars
  Driveway seal looks great and no more cracks. Staff was very courteous and answered all my questions.

• Review fromEarnest C

  Date: 01/23/2024

  1 star
  Customers beware do not use there business because they will have you sign their contract freeing them of any damages done to your property. I was reluctant at first to sign off, but I did so because of their low price compared to other asphalt businesses. *** was that a mistake on my part they really did a poor job on my driveway. They had to come a second time because it was done incorrectly and when it was finally finished there was still some major issues that never got resolved. The slope that carries water away from my foundation is now a problem I never had before. Uneven and dips in certain areas of my driveway, and roller marks to name a few are issues I have to live with. They end up damaging the corner edge of my eavesdrop without notifying me which I had to call them to repair, even that wasnt done right. Parts of my landscaping was damaged due to heavy equipment and truck tires. Our sidewalk and street got deep scratches and markings everywhere and I repeatedly express my displeasure in the way they was tearing up everything to the supervisors. It just went out one ear to out the the other ear. I dont think Buck Brothers would have done this to their property the they did ours. I feel so upset with myself because I should have followed my first instinct to not sign that contract freeing them from all liability, but I didnt expect this outcome. I should have believed the reviews I was reading about Buck Brothers and I took a regrettable chance. Do not do business with them so unprofessional!!! ******* C

• Review fromAbby M

  Date: 11/22/2023

  1 star
  Do NOT use them. Ever. I put my deposit in April 2023 and nothing got paved and finished until November 2023. My sidewalk had to be replaced per city codes. They ripped it up, poured it incorrectly, had to come back to replace it, and then let it sit for over a month. The lack of communication in this business not just between consumers, but also the staff is horrible. Also when they came and paved, they did not complete my project as they said they would, damaged the siding and downspout on my home.

• Review fromRandy T

  Date: 10/02/2023

  1 star
  Worst company I have ever worked with. Paid my deposit on 5/9 and was told June or July they could complete the job. After calling weekly we finally scheduled a 10/2 date. Waited all day long and not a single phone call from them so I had to call my self to see if they were going to show up and was told the job before mine took longer and they were short staffed so they were going to call later tonight to reschedule. I immediately cancelled as they lied to me weekly for 5 months on when they would come out to do my pool patio. I would never recommend anyone working with this business as they lie about their lead time and then refuse to even call back after multiple requests. Awful service.

• Review fromJoann D

  Date: 10/02/2023

  1 star
  I have a signed contract dated 7/8/2022. This project is to be completed the 2023 season. They came out is did part of the job. The project was 3 different parts 1st part remove appox. 110 sq. ft. of deteriorated pavement. And this was done. 2nd Part is to repair/ replace that area that removed. 3rd Part to crack seal repair and reseal the complete driveway. Well, they had come out and resealed part of the driveway. But I still have the whole 110 sq. ft is still a hole. No new asphalt was put in there. So, IF and When they come out they will need to drive over the newly coated driveway with the heavy machines. And that will cause a breakdown in that seal coating. I have had to call them very frequently. Not getting anywhere. I paid 820.00 on 4/18/23 out of a total bill of 1365.36. I got a bill for 545.36 on9/21/23 I did not pay as the job was not completed. But when I called They said the job was completed. Then on 9/27/23 I got an Over Due bill. I have called the office many times to get this job completed to no avail. I do Know that there had been rain on some days and I get that and the road was closed by house when someone was to come out and look at the job site. 1.5 weeks ago I was told it would be completed on then next good day. Now today I was told by the end of next week. When I called today and ask to speak with the owner they said he was on a job site and would get back to me in 72 hrs. This is now 10/2/23. We will be running out of good days. Please Help. I would either like to work completed right or return my money and I will get other company to do the work.

• Review fromDiana A

  Date: 08/03/2023

  1 star

  Diana A

  Date: 08/03/2023

  after my drive was paved there was blemishes i thought was bad they told me someone looked at it and seen no problem when i talked to that guy he asked which problem i was talking about so he lied to his office about that he told me when it is seal coated it will all disappear 1/2 " of sealer will not work he said the ridges from the roller would go away after i drive on it i have it on video they seen the problems but ignored them if addressed at the time it could have fixed , the high spots will not go away they also kept pushing the date back till i was at the end of july i realize that$8500 is not much to them but it's a lot of money to me i dont think it's to much to ask for a good job
  

  Buck Brothers Asphalt Paving & Concrete

  Date: 08/08/2023

  Dear ***** ********  First and foremost, we apologize for any inconvenience or concerns you might have experienced regarding your driveway. We take feedback very seriously and are committed to understanding and addressing any issues our clients face. For clarity, we have been in direct communication with Jim(Husband) throughout the project, from the beginning to its completion. We recognize the importance of timeline commitments, and while our initial timeline did face weather-related setbacks, we did our best to ensure the project was completed in a timely manner, with a delay of just three weeks. Jacob Buck, our VP, promptly responded to Jim's concerns when he reached out to us. We discussed the natural appearance of raw asphalt and assured that with time and the eventual sealcoat, the minor blemishes that may appear will normalize. Our team is equipped with a comprehensive communication software that accurately logs all customer interactions, ensuring that there is no room for miscommunication or oversight. Buck Brothers deeply values every project we undertake, irrespective of its size or cost. Our clients’ satisfaction is paramount, and our reputation has been built upon years of trust and quality work. We are always here to listen and resolve any lingering concerns. We would welcome the opportunity to discuss further, so please do not hesitate to reach out. Thank you, Buck Brothers