Reviews
This profile includes reviews for Yark Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 17 Customer Reviews
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Review fromFaith F
Date: 11/16/2023
2 starsFaith F
Date: 11/16/2023
I test drove my vehicle and saw "low tire pressure." The salesman & loan arranger said it was "temperature fluctuations" (current vehicle had no issues). The purchase and loan was fast and easy. Both employees said the tires would be inflated before pick-up. I said I wanted a 2nd key fob, to which the loan arranger said, "that should be no problem," and told me to ask later when I came back. I needed my trade-in SUV for a week and a half to finish moving furniture. We set a specific date to turn it in and pick up my new purchase. Upon arrival, no one was at the desk. Neither of my contacts were working - I shouldn't have picked it up unless one was there. No second fob was available, no idea how to get one, and no record I requested one. In the Yark parking lot in the rain, vehicle still had "low tire pressure," and front passenger tire was 18 PSI! Completely unacceptable, after a week and a half! I wanted tires inflated ahead of time to see if any tire had a slow leak before driving to ************. A tech inflated the tires, but still "low tire pressure." I refused to leave the lot until inspected by service, who turned off the low tire pressure light and saw no issues. I e-mailed my salesman and mentioned the tires, asked how to get a 2nd fob, and how to get a manual. No reply. I called a manager, no reply. There is nothing wrong with the car, so far, but I am stunningly disappointed with service. I came to Yark for vehicle choices, but will be returning to my hometown dealership where I bought my prior 2 vehicles. I called the manufacturer, discovered this model year had no manual included, and bought one. Good service would suggest they could have easily found that out for me, and let me know how buy one. I still need a second key fob and will keep trying, but expect that verbal agreements aren't worth the paper they're written on. Once the sale was over, Yark Nissan forgot the "refined, first class experience," where the web site says I'm "well taken care of."
Yark Automotive Group
Date: 12/12/2023
Faith, customer satisfaction is our top priority and always strive for an exceptional experience and regret this was not the case with you. Please know that we have shared your concerns and feedback with proper management to ensure something like this does not happen again. We hope that you will allow us another opportunity to serve you again in the future and gain your trust back in our company.Review fromMike G
Date: 11/09/2023
1 starMike G
Date: 11/09/2023
Worst online customer service I've ever experienced in my 40+ years of buying parts online. Defective part and absolutely no assistance in an exchange or refund. Having to dispute charge on credit card. DO NOT DO BUSINESS WITH THIS COMPANY! ABSOLUTELY TERRIBLE!I even offered to pay for the re-install of the part just to come to an amicable resolution but ******************* and the **** Brothers refused to work with me in any way shape or form and/or ignored my inquiries and efforts to come to any resolution which is why I felt so strongly to warn others. This group will leave you out in the wind. They simply DO NOT CARE! Evidenced by the abysmal customer review rating specific to ******************** (where you can find REAL reviews).AFTER purchasing the part for a high end automobile, they claimed (after the order was delivered and part installed) that there is a "REQUIRED ADHESIVE" which they didn't disclose. This was the only excuse they eventually provided after more than a week of e-mails and phone calls to try to get a hold of ANYONE with ****. They sent the adhesive after-the-fact for free as if they realized the mistake. Too little, too late. Why isn't that mentioned right on their site? They tried claiming the certified install shop should have known about this required adhesive and therefore, it isn't their problem, and they have denied any replacement, warranty, or offer of any kind.I reached out to *************** as well as requested ********************* e-mail addresses. Those e-mails never received any reply.They refused to discuss the defective part with the *** Certified Repair Shop to verify my claim. The website says "Manufacturer Warranty" and "Fitment Guaranteed". That is a load of ****.FWIW: Out of the 92 "managers" they show on their site, 3 of them are female. I get that the auto industry generally appeals more to Men but 89 to 3 at their place?? Hmmmm???FIND ANOTHER ORGANIZATION!!!Yark Automotive Group
Date: 11/10/2023
You stated you would be leaving reviews and writing into the BBB if we did not agree to your demands. You say that you were not being threatening, but on several times stated these remarks to the point it was making our employees uncomfortable. You want us to accept all responsibility for this install with no responsibility from the certified *** shop for improper installation. Our parts manager did not call the shop that did the installation because that relationship is between you and the shop. The shop did not buy the part, you did, so there is nothing we can do for that shop. They installed a part that was supplied that you purchased online through a third party website. We understand your frustration because your m5 is now damaged. Unfortunately, since we only fulfilled your online parts order with the correct part you ordered, which wasnt defective when shipped, you will have to work with the installation shop for any kind of damage to your vehicle. If WE had installed the part incorrectly, we would stand behind our work, but that isnt the case and we dont assume any responsibility with the installation. It clearly states in the parts manual that a certain adhesive must be used, and had the installers read the manual and used the correct adhesive, no damage would have occurred. The installation instructions from *** ****** to refer to *** (*** Electronic Parts Catalog) to find the correct adhesive. If the installation shop had read this, and followed the instructions, then they would have gotten the correct adhesive before the installation. Also, our cancellation policy states we cannot take back used, installed or tried parts.Review fromN. R
Date: 06/03/2023
1 starMy Husband wanted to test drive a used vehicle and they wanted $500.00 down to hold it, The vehicle was a Used SUV also. Shame on them for making it difficult for trying to find a vehicle.Review fromMark E
Date: 03/29/2023
5 starsMark E
Date: 03/29/2023
We bought a used car through them. Seemless and painless and Jennifer was great in assistance. This one was in Toledo.Yark Automotive Group
Date: 03/30/2023
Thank you for your review! We appreciate your business and knowing you had a great experience!Review fromDiana M
Date: 07/28/2022
1 starDiana M
Date: 07/28/2022
Beware of Yark Chevy in Perrysburg. They kept my Camaro for two days with no update call, and just charged me more than $170, after saying it would be around $130, to NOT fix my AC, which they told me would cost more than $2,000. Only for the rich, my friends. Good luck if you’re a customer.Yark Automotive Group
Date: 08/04/2022
We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and we have forwarded your review to proper management for further information. Your advisor informed you that diagnostic would be $145 plus tax and that nothing would be done to your vehicle without your consent. Unfortunately, we were unable to get to your vehicle same day and had to keep it overnight, which you were informed of that afternoon. The issue with your vehicle is the HVAC box that has blend doors and control unit which requires the dash and windshield to be removed and requires many hours of labor. Prior to coming to our dealership, you had someone try to repair the broken part, which did not hold. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you.Review fromNoah B
Date: 06/25/2022
1 starNoah B
Date: 06/25/2022
Bought a used car from them less than a year later the floor rusted through and the car died completely.worst part is I still owe on it don't buy anything here unless you want to get ripped off.will not be making any more payments on the vehicle.want to screw people over by selling overpriced junk? Ill screw you over by not paying anymoreYark Automotive Group
Date: 06/28/2022
****, thank you for your review, please contact me at your earliest convenience for the 2010 Ford you purchased AS-IS over 10 months ago. Thank you, Steve Yoos - General Manager - Yark Mazda, 419-842-7518 or by email at [email protected].Review fromJuan S
Date: 06/02/2022
1 starJuan S
Date: 06/02/2022
My vehicle was involved in an accident and the estimated time for repairs was to be 12 days. It went from February 23, 2022 until today which is June 2, 2022 that they claim they’ve been waiting on a single pair of hoses for my vehicle. They haven’t reached out to explain the extension on the repairs themselves I’ve called once every month and the only thing they say is “we’re waiting on parts”. They also don’t return my calls back when they say they will. It’s been 5 months and I’m the only one who’s been reaching out to seek communication about how 12days turned into 5months. Even as of today i called and my vehicle is still in the same condition it was in February.Yark Automotive Group
Date: 06/13/2022
We apologize for your experience and appreciate you bringing this matter to our attention and allowing us the opportunity to investigate this further. Customer satisfaction is our #1 priority and we have forwarded your review to proper management for more information. We would love the chance to speak more to you about this, but unfortunately we are unable to find anything under this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Name vehicle is under? Who did you work with? How can we reach you? Please forward this information to [email protected]. We look forward to hearing from you.Juan S
Date: 06/13/2022
As of today still no communication from the repair shop
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