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Business Profile

Colleges and Universities

University of Toledo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started online courses at UT May 13th and since the start it has been nothing but hellish experience. UTs staff has been pushy and rude from the jump. The online courses were not helpful or educational at all. I decided to withdrawal after 3 weeks in the program. I was met with emails saying I owed thousands of dollars. As I didn’t even finish a course I am very confused as to why. I was not and have still not been provided any information about loans or financial aid to help me with these payments and when I ask for help they tell me the payments are my responsibility and there’s nothing that can be done. I really need help with this situation. I make 15 dollars an hour and was only trying to better my life by going to school and this doesn’t feel like that. This feels like a huge hassle and gaslighting by a university

    Business Response

    Date: 06/18/2024

    The student was provided with a specific email (attached hereto) from her online student advisor which, based on University policy, set forth the deadline dates for withdrawal/refunds.  Additionally, the University has a standard practice of sending an email from the Registrar's Office to registered students prior to the start of each term which covers a variety of topics, including the University's refund policy.  This refund policy is established by the Treasurer's Office and is available publicly at the following website, ***********************************************************************************.  Because of the date on which the student withdrew and the University's established policy, the University is unable to adjust the billing for this student.  

    Customer Answer

    Date: 06/28/2024



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** ***

  • Initial Complaint

    Date:12/16/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [BBB Transcription via Email]

    From: *************** <***************>
    Sent: Thursday, December 15, 2022 2:39 PM
    To: Info <******************>
    Subject: Message from BBB.org

     

    Can you cancel my complaint I got it taken care of

    Sent from **** ********* (*************@gmail.com)

     

    Customer Answer

    Date: 12/16/2022

    University of Toledo is overcharging me $600. In the attachment it is shown that I have paid around $4,100 and that my total charges are around $6,100 yet I still owe $2,600. When I call to figure this out no one answers the phone. They have a whole finance department working full time yet no one is their to answer my calls. I’ve called multiple times at different times. Left voicemails with my name, number, and what’s going on.

University of Toledo is NOT a BBB Accredited Business.

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