Auto Services
Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Complaints
This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 197 total complaints in the last 3 years.
- 73 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to get new tires and an oil change on 8/23/2024 On 8/26/2024 they said it was ready for pickup and upon my arrival I checked the lug nuts on the tires and found that they were loose to the touch. I called them the next day and they said that they were all tight and did not double check them. I showed them a video I took of me turning the nuts by hand and then they tightened them. The morning of 8/28/2024 I went to my car and found oil all over my driveway and turned my car on and got a low engine oil pressure reading. All the oil spilled out from my car. They messed up both tasks that I paid them to do.
Business Response
Date: 08/29/2024
Searching name and phone number provided in the report, I cannot find customer in our system from my end. Will need a copy of invoice to investigate further.Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/3 we went for an oil change and a noise from the back. Midas provided detailed inspection including photos stating we needed shocks among other work. We authorized the shocks based on what he said. After they completed the work they test drove our car numerous times. **** (manager) said the noise is still there but they are investigating. Later he said they Googled and found an issue with the seatbelt so, they greased it & with the back seats down you don't hear it. We questioned if the shocks were really needed and he blamed me stating I said we needed them when making the appt. My husband mentioned they had misdiagnosed the car and **** became very irritated and loud. We asked to see our old shocks; when **** brought them out he then admitted that they were fine and did not need replaced. My husband wanted our old shocks put back on and **** got even louder and again starting blaming me. At this point it was closing time & I honestly didn't want them touching our car. I asked about a discount & he offered a B1G1 and since they were closing, I agreed. Next day we found oil on our freshly resealed driveway. I called, **** said they probably didn't get the pan wiped & to stop in so they could clean it. My husband wiped everything very well but the next day there were more spots of oil. My husband went to change the cabin air filter and discovered they smashed the old filter and broke the cover leaving it hanging at an angle. At this point there was no way they were touching our car again & took it to another shop who said it was leaking oil from both the oil filter and the oil plug. They fixed & no more leaking. I called but was told by Asst Mgr ******, that **** needed to authorize but was unavailable so took a message. I waited a few days with no word and called again but could only leave a message as ****** said **** was at another store. I waited a week leaving numerous messages without a call back so, I am filing a formal complaint and requesting a refund.Business Response
Date: 08/19/2024
Customer was in on 8/3 with Service Request - LOR and Rear Shocks. We performed the lof, replaced the rear shocks and made other recommendations that customer declined. Manager did give a discount of $220 for customer satisfaction. No other refund will be given for work requested and performed.Customer Answer
Date: 08/19/2024
Complaint: ********
I am rejecting this response because:I did not request the shocks replaced. I requested an inspection for the noise and was told it was the shocks and they needed replaced along with other parts.
After the shocks were replaced the noise remained and requested to see old shocks which is when the mgr admitted the shocks were fine and they did NOT need replaced.
The oil change was not completed correctly and leaked oil from both filter and plug staining our driveway until fixed by a different shop. They also broke the cabin air filter and cover resulting in more money spent to replace.
I am seeking a refund to recoup money spent replacing parts that were not needed and fixing all the issues they caused.
Sincerely,
******* *****Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** is the amount midas charged me to fix my car and when I left their business my car stopped working. I went in for a misfire on cylinder 4 and a feul injection code after I got gas at circle k on **************. The original codes were pulled at autozone on ***************** in ******, **. I told the gentleman at Midas that these are the codes that were pulled up by autozone and he stated that he wanted to do a diagnostic of his own to be sure. He did the diagnostic and came up with the same codes. He then told me that my dipstick didn't have any oul on it, so he offered to change my oil. I allowed him to change the oil. He had to order the injectors so I had to take it back the next day after I got off of work. While I was waiting on my repairs he came back out saying I needed a feel system flush because he said I had bad carbon build up, so I agreed to the flush. Then he started saying that the buildup was really bad and the injectors was not what my car needed. He then told me that the car may or may not correct itself if I drive it. So I got upset at the fact that my car is still not fixed but he still charged me. As I left midas and started up my car it had a horrible noise coming from it it was Jerking really hard and the car was hesitating to shift gears. I made it to my carport and now that's where my car is stuck sitting. I now owe a midas credit card payment of ****** dollars with no transportation to and from work. I devastated!Business Response
Date: 08/09/2024
Customer arrived on 8/6 with ********************** Request: DIAG ENGINE LIGHT AND ADVISE, VEHICLE IS SHAKING. STARTED SHAKING AFTER GETTING GAS. Our master tech inspected and diagnosed vehicle. We replaced the spark plugs, performed an oil change and a 3-step engine cleaning based on what was found after hooking up the computer. the signed RO is noted and customer was advised - upon removal of intake tech found large amounts of carbon on intake and exhaust valves. we discussed an engine cleaning with customer at that time and not doing fuel injector prior quoted. stating carbon can cause misfire and is what is causing running issue.
After fuel system and engine cleaning vehicle still runs rough and has multiple misfires due to carbon. this is a condition as found and shared with customer relating to TSB *********. carbon may come loose upon driving and or further engine cleaning. if further engine cleaning is required valves may need to removed and cleaned or replaced due to this issue. Customer had concerns of wheel hubs and tech did not find any issues related to wheel hubs at this time. Discounted estimate per customer satisfaction, to correct this issue may require cylinder head(s) to be removed and valves removed to be cleaned and or replaced. This is internal issues, nothing we could have diagnosed or foreseen.Initial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday, July 16th I brought my 2012 Jeep Patriot in for service as while I was driving home from Saginaw all of my dash lights came on at the same time and continued to stay on to the point I was reluctant to drive. I dropped it off to Midas on the corner of Pierson and Linden rd.'s in Flint, MI and asked that they do a full inspect, as the vehicle is under warranty and I would like all issues fixed at the same time. They agreed, performed the inspect and came back with the results. The main issue being with the front tires and suspension. Issue was told to myself that it was fixed. I paid my bill and took back possession of my vehicle. Upon driving off the lot that evening, I noticed my traction control light still being on. I decided to drive it to and from work the next day to see if it would resolve itself, now that the vehicle was fixed. It did not. I called back up to midas and explained the situation. I was told to bring it back in and they would be happy to look at it. They come back to say that the drivers side rear wheel bearing is now bad. The quote was submitted and I received a call that they are getting started. Several hours later I received another call stating that now the warranty company will not cover the full amount, plus I would be obligated to pay another $100 deductible with my warranty company in order to have the work completed. Plus, they never started the work when he had said they had prior.
The issue I have is that they didn't state the issue on the inspection initially, as asked and that they lied (and admitted to it) saying that the warranty company accepted the amount and that the vehicle would be fixed. When bringing this all to their attention, I was faced with additional lies about alleged calls that were placed to me as well as my dash lights not being on with the initial visit making them not liable. A wheel bearing does not go out in less than 24 hours from me driving my vehicle off of the lot. HUGE SCAMMERSBusiness Response
Date: 07/26/2024
Customer came in on 7/17 with Service Request - Suspension Inspection, possible LF CV axle. We inspected the front end and gave an estimate for what we found was needed. Customer approved. Customer returned 2 days later with Service Request - TRACTION LIGHT STILL ON CHECK. We find the right rear wheel bearing needs replaced. This is nothing we caused, this is nothing we could have seen or anticipated while inspecting and repairing front end. Nobody was scammed, customer came in requesting we inspect the front end, and that is what we did.Customer Answer
Date: 07/26/2024
Complaint: ********
I am rejecting this response because: Business is NOT being truthful. Wheel Bearings do NOT go out within a 24-48 hour period of having a full inspection. ***** lied about accepting the warranty company quote and was rude and called me a liar that my dash lights were never on. This issue SHOULD HAVE BEEN CAUGHT WITH THE INSPECTION!!!! Bottom line is they desired to submit to warranty company twice in order to get compensated twice. Warranty company agrees. Many other similar complaints and reviews have been placed by others. Midas of Grand Blanc, Mi and Flint, MI is a scam and I will advise EVERYONE what they did. THIS IS NOT OVER. THEY ARE WRONG!!!!!
Sincerely,
*** *****Business Response
Date: 07/29/2024
Nothing more we can do here. A wheel bearing in internal and cannot be seen during and inspection. We are not responsible for customers wheel bearing needing replaced simply because we inspected the vehicle and did not determine it was bad/gong bad. This is normal wear.Customer Answer
Date: 08/06/2024
Complaint: ********
I am rejecting this response because: Midas remains untruthful on this situation. The person replying to these complaints was not present, does not know what happened and is merely taking his/her employees word as the truth. Wheel Bearings are now fixed to my satisfaction by an honest mechanic and paid for by the warranty company, despite Midas stating the warranty company would not cover the entire cost. However, traction light remains on and is being caused by the steering wheel sensor, as during the original repair, the front was not aligned properly. This has been an issue since I picked my vehicle up from Midas during the original repair and was the complaint from the beginning of my car repair journey with Midas . Furthermore, we asked for a full inspection of the vehicle and was given a basic inspection. We were never offered any level of inspections. We specifically stated that the vehicle is under warranty for a bit longer and we would like a full inspection to reveal all current issues. This is why and how the wheel bearings were missed. They never even checked, despite us asking. The traction control light never went off and this was the original reason for bringing in the vehicle to begin with.I do not accept that Midas is an honest and trustworthy company. Every bit of my car issues in the past 2 weeks has been a result of Midas touching my vehicle. I will continue to reject any response from Midas that is not acknowledging their unprofessionalism as well as dishonesty. ***** was beyond unprofessional with poor customer service skills from the first phone call. Genesee county, Michigan will be aware of this fully, believe me. I hope ***** sleeps well knowing he screwed a customer over and let me leave with an unsafe vehicle. Social Media and word of mouth will continue to be used until resolved to MY SATISFACTION.
Sincerely,
*** *****Initial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attached document “Midas 2024 pdf” for detailed complaint.
We paid $1218.99 for front brake work at Midas. After a second return visit days later for same issue and vehicle broke down, we had vehicle towed to same Midas. Midas informed us in the end that they could not figure out what is wrong and to come and get our vehicle to take somewhere else. Towed to dealer that fixed it and they had to redo all of Midas work.
**See attached invoices and pictures**Business Response
Date: 07/26/2024
Customer installed his own master cylinder and
rear brake prior to him bringing it to us. I do have the calls that he requested
that we just replaced front calipers and pads. I talked to the customer and
explain to him that his master cylinder was installed prior, and that was the
cause of the failure.Customer Answer
Date: 07/28/2024
Complaint: ********
I am rejecting this response because:Thank you for your response, but unfortunately we reject this answer because the answer does not support the details that we had provided.
Sincerely,
***** **********Business Response
Date: 07/29/2024
Nothing more we can do here. Per customer request, we repaired front brakes only. On 6/22, we replaced front pads, both front calipers, brake hoses, and turned the rotors. Per the invoice submitted from Salem Chrysler, they replaced had to replace the brake master cylinder due to internal failure. The failure of the master cylinder is what caused the damage to the front calipers, pads, and rotors, and hoses that needed to be replaced. This is nothing we did and has nothing to do with faulty parts we installed or workmanship on our end.Customer Answer
Date: 07/29/2024
Complaint: ********
I am rejecting this response because:Since Midas has stated that there is “Nothing more we can do here.”, it appears that we will need to take our complaint to the next step in order for any resolution.
Sincerely,
***** **********Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir/Madam *** Services from Midas, ************************************** On 1/26/24 I paid $1128.00 for a misfire with my 2004 Doge Ram 1800 pickup truck. Midas stated that I needed a tune up and spark plug package. 4/5/24 I paid $2330.54 for a fuel pump Assembly. 5/13/24 the truck broke down due to it leaking gas. I had the truck towed back to Midas. Midas did a temporary fix and said they had to order a part to make a permanent fix. 6/17/24 I had to take my truck back to Midas due to the misfiring starting again. This time Midas told me I needed to take the truck to Midas in ***************** because the ****** location technicians were more knowledgeable with electric problems than they were. The Midas ****** location did a compression test and found cylinder 2 and 3 to have low compression. They did a leak down test on the same two cylinders and found to have a leak of 40%.I have contacted Midas on ************* several times to check on the status of the part so I could get the permanent fix on the temp fix they did, and I informed them about Midas in ****** telling me I needed to take the car back to the original location to have the misfires fixed. Midas on **** refuses to fix my truck properly and refused to refund the money I have paid. At this point my truck is still not fixed and the work they performed is not satisfactory. My truck is still misfiring, and I was told the tune up and spark plug package would solve this. And I have yet to get the permanent so-called part. I would appreciate a refund of $3458.54 so I can take my truck to a dealership that can correctly repair my truck. I rely on my truck for transport and apart from the inconvenience, I have lost wages. Thank you,*****************************Business Response
Date: 07/24/2024
Engine has a head gasket issue; this has nothing to do with the work that was done more then 6 months ago in January. The engine has so many miles and is so old we recommended a motor instead of doing a head gasket, this would not be beneficial or cost-effective to the customer, and that was explained to him with me and him at the ****** location.They were checking it out for *************. He came into the ****** location with a mask over his face, and it was almost 95that day, like he was going to rob the place. Later that same day he went down to ************* brandishing a gun in his pants. He never pulled the gun out but was demanding his money back from the manager ****. **** basically told him no. The location did call the police. No refund will be issued.Customer Answer
Date: 08/22/2024
Engine has a head gasket issue; this has nothing to do with the work that was done more then 6 months ago in January.
The engine has so many miles and is so old we recommended a motor instead of doing a head gasket, this would not be beneficial or cost-effective to the customer, and that was explained to him with me and him at the ****** location. THE ****** LOCATION RECOMMENDED A NEW MOTOR AFTER THE ************* LOCATION HAD ALREADY TAKEN THE MONEY. THE ***** WAS TAKEN TO THE ************* LOCATION AND THEY NEVER RECOMMENDED A NEW ENGINE. WE PAID FOR WHAT THE **** ROAD RECOMMENDED WHICH TURNED OUT TO NOT FIX THE ISSUE. THE ****** LOCATION RECOMMENDED THE *********** AFTER THE ************* LOCATION HAD ALREADY TAKEN THE MONEY AND COULDNT FIGURE OUT HOW TO FIX THE ISSUE WHICH IS WHY THE LACK OF EDUCATION ************* TOLD US THEY DID NOT KNOW HOW TO SOLVE THE ISSUE AND TO GO THE ****** LOCATION. AND THE ISSUE WAS NEVER FIXED!!
They were checking it out for *************. He came into the ****** location with a mask over his face, and it was almost 95 that day, like he was going to rob the place. THIS SOUNDS LIKE STEREO TYPING IT NOT AGAINST THE *** TO WEAR A FACE MASK. COVID IS STILL RUNNING RAPID!!!
Later that same day he went down to **** Road brandishing a gun in his pants. THIS IS SIMIPLE NOT TRUE, ALL LIES!
He never pulled the gun out but was demanding his money back from the manager ****. **** basically told him no. The location did call the police. No refund will be issued. ---IF THIS WAS TRUE WHY WASNT THE POLICE CALLED? ALL LIES.
NOT TO MENTION THE **** ROAD LOCATION GAVE THE ***** AND TEMP FIX AND WAS NEVER FIX PROPERLY AND THIS IS SIMPLE UNacceptable!
A REFUND IS EXPECTED ASAP OR MIDAS WE BE MET IN COURT!
Business Response
Date: 08/22/2024
On 1/26, we performed a tune up due to a misfire customer was experiencing. Customer returned 2 months later on 3/30 requesting a new fuel pump. No mention of a misfire at this time. Fuel pump was estimated and completed per customer request. Customer returns on 6/11 with now a misfire again. We replace one coil under warranty. Misfire continues, we send to our ****** store on 6/17 to get a deeper diagnose, the truck is now found to need a new head gasket. This is a completely separate issue from the one we repaired 5 months earlier, in January.Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/13/24, I went to this midas location to redeem my free oil change. (they have a program where you get one free after so many). While working on my vehicle, they removed the key too hard from the ignition, pulling out the whole ignition. It was their mistake. I had no issues with my ignition prior to this. They then said they were going to fix it. (Assuming since they had broke it, they were going to do the right thing and fix it.) Well, they did fix it. But at my expense? For their mistake?. They're charging me 355 dollars for something THEY BROKE! This is not acceptable. Obviously I need my vehicle so I was pretty much cornered. I am an autistic man (I wear a medical bracelet, bumper sticker etc. So it's definitely known) and I would hope they aren't just trying to take advantage of someone with disabilities like myself. Edited to add; it's been a few days since and now my truck is stalling and dying. This was not an issue prior to the oil change.Business Response
Date: 07/16/2024
You cannot remove a key so hard that it breaks the ignition. This is normal wear on a 32 year old vehicle. We are not responsible simply because we were the ones removing the key at the time the part failed due to normal wear.Initial Complaint
Date:07/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my car to this shop for an alignment on July 8, 2024. They had quoted me a price of $99.00 via phone. I ended up being charged $149.00 due to an additional charge that was not originally disclosed to me. I submitted all information regarding the make and model of my car when I contacted them for the price. With this information, I feel they should have been able to give me an accurate quote over the phone prior to making the appointment. I arrived at the shop at 3:45 Monday afternoon and waited in their waiting room for 1 hour. The business does not have the air conditioner working in their waiting room and the temperature was 90 degrees. Upon returning home, I noticed they did not provide a printout of my computerized alignment with my receipt. I have been calling for two days trying to get the results of my alignment. Each time I call, I am told that a manager will either email me the report or call me. No one has contacted me to try to resolve this issue, They just continually make excuses. There is no proof that they did anything to my car without the diagnostic report. If they cannot provide a report, I would like my money refunded. I have contacted other Midas locations in my area and been told that the computerized report is provided to the customer at the completion of the alignment as standard procedure.Business Response
Date: 07/19/2024
DM offered 100% refund, customer declined refund. Customer wants refund, plus go to second ******************** location for a free alignment. We declined, customer needs to chose, alignment re-done for free or refund, we are no doing both.Customer Answer
Date: 07/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and a full refund of $149.98 is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:07/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped my 2016 GMC Acadia off on Saturday July 6 and I asked for an oil change and diagnosis to a whining noise when turning. I was advised that I needed new front struts and stab links. I agreed to these services. Upon picking up my vehicle I noticed that the same noise that I brought the vehicle in for was still occurring. And checking my oil change monitor, it hadn't been reset. I don't think the service that I was charged for was even completed.Business Response
Date: 08/05/2024
District Manager has left a VM, waiting on customer to return call.Customer Answer
Date: 08/05/2024
Complaint: ********
I am rejecting this response because: I have not received a return call from this company
Sincerely,
****** ******Business Response
Date: 08/15/2024
DM has left 2 VM with no call backCustomer Answer
Date: 08/15/2024
Complaint: ********
I am rejecting this response because: I don't have missed calls. I would like them to send me an email at ************************. I work during the day in a court and may not have my phone. I am not trying to be inconvenience again by this company
Sincerely,
****** ******Business Response
Date: 09/04/2024
Multiple calls have previously been made to Ms. ****** in an attempt to discuss her concerns and schedule a test drive to investigate what the noise is she is still experiencing. She has not returned either of those calls so today our local District Manager called her and emailed her, and we attached screenshots of those efforts. We are not able or willing to simply refund without further investigating what the issue is but the only way to do that is if Ms. ****** contacts our DM to discuss and see if he's able to help resolve her concerns.Customer Answer
Date: 09/05/2024
Complaint: ********
I am rejecting this response because: The DM sent me an e-mail message YESTERDAY and I was unable to return his call until today in which I will call him back in a few moments.
Sincerely,
****** ******Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 5th 2024, my car was inspected by Midas Auto Center in Pittsburgh, PA. Upon inspection, I was informed that my rear brakes and rotors needed repaired. After the replacement brakes was installed, I informed Midas that my brakes felt the same. I've had my.brakes repaired before and there was no change. I was told that everything looked okay and there was nothing to be concerned about. I had no problems with my brakes before the inspection. In mid June I started hearing a scraping, dragging sound. I was very unhappy with the work Midas performed in March 2024 so I took it to Monroe Auto Service in Wilkinsburg, PA. I was told that my rear brakes and rotors needed replaced. The company took pictures to prove to me that the rear brakes and rotors needed repaired. I feel like Midas charged me for repairs that they did not provide. I am in need of a refund. I would also like to warn other customers about this company.Business Response
Date: 07/18/2024
Customer can return to the Midas location and we can verify and show customer repairs made. If there is an issue, we will replace under warranty.Customer Answer
Date: 07/19/2024
Complaint: ********
I am rejecting this response because: The repairs have been made to the car already my another auto shop. I failed my State inspection at Midas for needing my rear braked replaced. I started having rear brake issues several months later and another auto shop made the repairs. I made it clear to Midas that I would not bring my car there again for repairs after misdiagnosing another issue I was having with my car after my State inspection from their company. I paid for rear brake replacement two times in several months. Initially by Midas and again 8 weeks later at another Auto shop. I need to be fully refunded for the brake replacement by Midas Auto Center.
Sincerely,
******* ****Business Response
Date: 07/19/2024
Nothing more we can do here. The repairs are under warranty. If customer had another location make repairs, warranty is now voided.Customer Answer
Date: 07/21/2024
Complaint: ********
I am rejecting this response because: The company said that the repairs were under warranty. I took my car back to them after the brake replacement with concerns regarding the work provided. I was told that the brakes were checked again thoroughly and that nothing was wrong. I was unhappy with Midas due to the brake issue and constantly telling me that nothing was wrong when it was. I have a right to have another auto shop check my car and make the necessary repairs. I told Midas that I wouldn't bring my car back there for repairs again. They are aware of the review that I gave regarding my terrible experience there months ago. I need a refund for the services that they neglected to provide for me.
Sincerely,
******* ****Business Response
Date: 07/22/2024
if customer already had repairs, nothing more we can do. Warranty has been voided.Customer Answer
Date: 07/22/2024
Complaint: ********
I am rejecting this response because: Midas is a disingenuous company. You have a chance to make things right regarding your fault in this matter. It's all about money, instead of doing the right thing for the paying customers. I won't be the last person that you do wrong to. Be honest, and appreciate the customers that keep your business afloat. You refuse to right a wrong that you have created.
Sincerely,
******* ****
Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.
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