We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Cutchers Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally brought my Tahoe in on 11/29 with regards to coolant leak, charged $40 after checking and topping off fluids, was told 'fluid from front axel' I continued to see puddles and smell coolant, saw smoke even, returned on 12/16 because of this as well as a fuel leak after further conversation to address. Didn't get it back until 12/30. At that time I dropped off our Saturn which needed some front/rear end work, I reached out on 1/5 to check on status, was told the age of the car and rust made for issues, didn't get the car back until the 9th of January. During this time on 1/7 my Tahoe overheated and spewed coolant, I had it towed because I was afraid to drive it and reached out to let them know. When I returned on 9th for Saturn I left Tahoe to be addressed, on the drive home I lost control of the Saturn and called because it wasn't safe to drive, he came in my Tahoe which he claimed to be fixed to look at the Saturn in the parking lot I pulled over into, said it was a tye rod - 'must of forgot a bolt' he said. I had the Tahoe which continued to smell of coolant and ended up stranding me just south of Cleveland being he told me it was fixed as it lost all coolant again. Took it to ***** **** and $1,695.49 to fix the 'hack job' they said he provided that never fixed my car! As for the Saturn after the tye rod incident, took it for alignment which couldn't be completed because of tye rod issue on opposite side which we asked to be fixed and now it makes a horrible sound in the back end that I don't even have money to see what's wrong at this point being I'm out nearly $5000 in repairs that weren't even repaired as they should have been. I've lost all trust and faith in this shop and we've as a family been customers since I was a child. Super disappointed and frustrated in the loss of time, money and safety on the road after claims of both vehicles being fixed/repaired.

Cutchers Automotive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.