Business ProfileforRiver Centre Clinic

I was there Apr-Jul 2019 during the actual transition from River Centre Clinic to Toledo Center for Eating Disorders, during the time the current (as of this date) exec director was put in charge.
When I complained to the OH Attny Gen I learned mental health clinics can get away with advertising whatever kind of service they want b/c the OAG can't do anything about it. Compare my daily call from Taylor the week before admission-but after discharge, nothing but a brief call from a stranger a whole month later (the company ownership, Odyssey Behavioral, has admission "specialists" at all their clinics, even a head "admission specialist" over all the others - but none of their ED clinics have discharge specialists.)

Neither myself nor majority of fellow patients got referrals to any specialized care. They claimed no knowledge of any local help but themselves. It took me 2 years to find several experienced ED professionals on my own (something TCED should provide) & it turns out they're not only right down the street from this clinic but even used to work there with current staff. I kept up with most of my group & our general consensus is we got more help from each other than the clinic.

Six of us adult pts living in 2 cramped offices had to share 1 shower that was in a construction area which was staffed by 730am. At least 1/2 the time we were locked out of the bathrooms & had no access to running water (due to low staff)(the only staff there, 1/2 the time, was with the teens). There's very little advocacy for patients - I saw them fail to direct so many fellow patients to the community resources they needed, that not only did I end up contacting Children's Services on behalf of one of the teens I met, but another teen ended up calling the police on that same one's behalf. The clinic failed to get the ball rolling on mediating this situation while they had a chance & the teen was safe. Not nearly enough individual therapy for this level of care - 1 hour/week?! Ridiculous. Last 6 wks I was there we had no therapy groups on either Weds or Thurs. There were also patients there who needed a higher level of care that fellow patients had to help care for (another issue I've heard from those inside that has continued). And this is my abbreviated list.

Worst of all, when I complained about all the above, the director offered no recompense, only got defensive. (These same people who ran "conflict resolution skills" groups didn't know how to apply what they taught!) So I emailed the CEO, 2 or 3 times, cc'ing TCED's director each time: Zero Response.

Since I posted my bad review on their FB page, over 1/2 dozen patients, some from "inside" have contacted me for assistance. They had so many bad reviews there that they removed the entire review section from their FB page. Of course there are good people there who care, but there's nothing they can do about being owned by a portfolio company for an investment firm, whose bottom line is primarily the Almighty Dollar. As I've kept up on their website I see (& patients have verified) continuous staff turnover & one might note only about 1/2 the staff on their website are full-time patient-care providers exclusively at this clinic. The only good I can make from this experience is to hopefully teach others so I'm blogging about it; *************************************************************** *************************** I regret the disruption this caused to my life, the loss of financial & time resources, the new issues it created, & I'd definitely not recommend this clinic or any other which fails to provide thorough & specific discharge services. And I'd never recommend any counselor who refuses counseling for themselves ("Good" therapists have their own therapists.) (Period.)