Reviews

This profile includes reviews for ProVia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProVia

  2150 State Route 39 Sugarcreek, OH 44681-9201

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  ProVia

  1550 County Road 140 Sugarcreek, OH 44681-9204

Review Details

• Review fromAlisa M

  Date: 05/08/2024

  4 stars
  They have been great from windows to an entry door. But, they have to redo the door, the manager came to look at final work. He is having them redo it with a wider entrance way to cover some of the old brick up. I’m happy with their service because hthings happen but it takes a good company to admit they need to redo it. Thank you

  ProVia

  Date: 05/09/2024

  Thank you for the Customer Review, ***** ********. ProVia manufactured the entry door installed in your home and we appreciate your positive words. The balance of your Review is directed to the dealer whom you purchased the products from. The windows and the work to enlarge the entranceway is done at the dealer's discretion and doesn't include any ProVia products.

• Review fromJustin T

  Date: 05/08/2024

  1 star
  I am currently on my third-door slab. The first two had a 1/4-inch bow in them from top to bottom. This was so bad it would not even make contact with the weather stripping at the top corner of the door. They ordered a new one that came in just as bowed, if not worse than the first one. My confidence isn't very high, and I don't think the next one will improve. I didn't buy the best or the worst level of the door, but it seems there is no insulation in them. During the winter, the inside of the door is pretty much the same temperature as the outside air, to the point that frost is almost forming. I also bought and installed two storm doors. These are equally garbage. When the glass is in the door, it overpowers the ONE closer it has on it, causing the door to flex and slam. When the screen is in it, it doesn't have any structure, and it feels like a stiff breeze will blow it apart. Luckily, the installation company is trying to make things right, but it's hard to do with the quality of the products they keep receiving. Not to mention what I paid for this stuff. I ask myself why the company I bought these through does business with ProVia. Seems to be dragging them through the mud. I should have checked the reviews before purchasing. My suggestion is to find a different manufacturer from which to purchase doors.

  ProVia

  Date: 05/10/2024

  I apologize for the inconvenience and ongoing challenges you are currently experiencing with your Entry door unit. The current reorder of your door slab will have a full inspection to ensure the unit is plum and square before leaving our facility. Regarding your entry unit during the winter months the door unit is insulated however the door skin is steel and will be cooler to the touch. The storm door closers that were ordered with your units are not the typical heavy duty closer that comes standard with the Deluxe storm doors. We will contact your place of purchase to send a quantity of two heavy duty closers free of charge to replace the current ones you have. We will continue to monitor the current door slab reorder and if you need any further assistance please contact the Entry Door Customer Service team.

• Review fromcarrie w

  Date: 05/08/2024

  1 star
  I find no quality difference in these windows than in my 16 year old windows that they replaced. I am so very disappointed. $3,ooo plus expense I feel tossed in the trash. When I hired the installers I found they had very good reviews. W---- M----. However, I did not know who the manufacturer was. (ProVia). Shame on me I guess. And as I see here on BBB, I am not alone in my complete and expensive disappointment.

  ProVia

  Date: 05/08/2024

  We are sorry to hear that you are disappointed in the quality of your new windows. The distributor has already reached out to inform us of an issue with the bulb seal length and replacement bulb seal has been ordered under warranty to resolve the issue.

• Review fromShawn B

  Date: 05/07/2024

  5 stars
  I absolutely love my exterior door and storm doors and they came in early. My sales person was very professional and patient with me during the selection process and to my surprise, he evem came out on the day of install to see the products I carefully selected. I was so happy to see him. It was a great feeling to know that he not only cared about the sale, he aslo cared about quality of the product and more importantly, he cared that I was satisfied and that speaks volumes about his commitment to providing quality products and outstanding customer service. ?? I love my new door and the installer was fantastic and also professional, knowledgeable and courteous, because of these two professionals, I will be back for another exterior door and I will spread the word about your products and great customer service and support. These two gentlemen are in keeping with the highest traditions of great customer service and support. They represented ****** and ProVia well.

  ProVia

  Date: 05/08/2024

  We appreciate you taking the time to share this positive review! We are so pleased to hear that you had a great experience with ****** and that you love your new ProVia products. Thank you!

• Review fromChristine P

  Date: 05/07/2024

  1 star
  Feb 2023
  ******* ** ******** sent this company out to put in a steel entry door side of garage. They put new door in on old frame daylight coming through top right and bottom right. Door knob don't lock in. I was charged $4000 for a plain door.

  ProVia

  Date: 05/08/2024

  We have reached out to ******* ** ******** to make them aware of the issues you are experiencing. Thank you.

• Review fromMegan L

  Date: 04/16/2024

  1 star
  I had double front doors installed in Nov 23. Two weeks after install the door knob snapped off and fell to ground. They had me buy a new door knob at $400 and will refund when I get the old door knob off and bring back and refund. Well, the new door knob did the same thing. It’s now April and I’ve been in contact with them atleast 15 times and they are supposed to send the rep to look at the door and get a replacement part but after weekly calls and begging both ProVia and ********* hardware to send the rep out that was supposed to get ahold of me 3 weeks ago and still hasn’t- I’m left with a 12,000 door that can’t be used because the door knob has been broken since November. Please don’t apologize- I’ve heard enough, please get a hold of the ProVia rep from ********* and have him contact me like he was supposed to 3 weeks ago!!!

  ProVia

  Date: 04/18/2024

  Replacement hardware has been ordered and a representative from ProVia will be completing the service.

• Review fromSteve W

  Date: 03/20/2024

  1 star
  Right now, I am not very happy. Windows and sliding patio door were installed in April, 2023. My windows iced up inside along the bottom last winter when the temperature dropped very low. There are gaps between the sash and frame in some of the windows, where daylight comes through. The company where I purchased the windows is slow to respond to my questions or e-mails, and it is wanting me to bear the full cost of correcting this situation. I first alerted them to problems with condensation in October, 2023, and the situation is still not corrected. Also, the sliding patio door that was installed has only a 26.5" opening when the door is fully open, even though the rough opening is 9 feet wide. This is despite telling the salesperson that we had a member of our household who uses a wheelchair - it barely fits through this opening. This has been a very unsatisfactory experience, and I wish I had used a different dealer and manufacturer.

  ProVia

  Date: 03/22/2024

  We are very sorry to hear that you had a poor experience with the installation of your ProVia products. We have been in contact with the dealer and they will be reaching out to you to work toward a resolution.

• Review fromGloria T

  Date: 03/18/2024

  1 star
  Had my windows and doors installed by ******** ****** *********, ********* WI March 2023. One door came with a scratch. The installers did not clean up after installation, destroyed my drywall around doors and left hammer marks on my window molding. I had to call *** 20+ times and still counting to fix the installation issues (doors leak, not aligned, scratch on door, cracked moldingr) and poor return of calls from them. I even stopped in their office one day due to them not calling back or fixing issues. So far they had to return 4 times to try to fix issues and I am still waiting 1 year later for the items to be fixed. Door is not well insulated and windows installed with unstained strips around each window. VERY dissatisfied with the product and especially the installation.

  ProVia

  Date: 03/19/2024

  We would like to apologize for the quality issues you experienced with your new ProVia products. Our records indicate that the replacement items needed have been requested by the dealer and sent under warranty.

• Review fromMark T

  Date: 03/06/2024

  5 stars
  Called before they came, arrived on time. Installer was very polite an installation went well. Cleaned up an we thanked him for a job well done. Thanks Chris ****...

  ProVia

  Date: 03/07/2024

  Thank you for taking the time to leave a kind review. We are so pleased to hear that you had a good experience with your ProVia products installation.

• Review fromDarin H

  Date: 02/20/2024

  5 stars
  I bought a steel door from Provia for my home. The quality is outstanding. I would say it's perfect in every way. I highly recommend this company for their quality and also thier warranty

  ProVia

  Date: 02/23/2024

  Thank you, ***** ******* for the positive Customer Review. We're pleased you're satisfied with purchasing an entry door manufactured by ProVia. We are confident the door will perform over the long term in your home and your satisfaction will remain intact.