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Business Profile

Concrete Leveling

R.C. Concrete Leveling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for R.C. Concrete Leveling's headquarters and its corporate-owned locations. To view all corporate locations, see

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R.C. Concrete Leveling has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/10/2021 I had RC Concrete Leveling came to my home and lifted a sidewalk that had fallen about two inches. The work was completed and I paid them $350.00. By next spring the sidewalk had fallen back to where it was prior to the repair. On June 30th I called and was told they would come to repair it. There is a one year guarantee . Since that time I have called numerous times the last being 1-17-2023. I have talked to the owner (**** ********* ) a number of tmes and each time he assured me the work was on his list and would be accomplished in the next few weeks, This has been going on for over a year.

      Business Response

      Date: 04/28/2023

      Hello ****, I am looking into your Complaint. We just opened back up for the Season. We are not normally open in January. We are behind due to Weather. We had to shut down early last year due to Weather, but I will check the list of Fixes and make sure that your job is on there. I will let *****, the owner, know asap. You must have spoken with ****, Our Office Manager. I will ask him about the job also. If you ever need quick response, you can also email us at ****************************  We try our best to get to all Customers as quick as possible. We are sorry for the delay in response.  If you do not get a call from **** or *****, please let me know asap. Thank You, *****

      Customer Answer

      Date: 04/28/2023

       I am rejecting this response because: I have heard excuses from this company since spring of 2022. I have spoken to *****  ( The owner ) at least 4 or 5 times since then telling me that I am on the top of the list and they will be there in a week or so to repair my sidewalk. I will believe it when I see it. If they can't come to do the repair then refund the money  and I will look for someon else.

      **** ********



      Business Response

      Date: 05/01/2023

      ****, ***** said we will be out next week, weather pending. This weeks weather is not going to work for fixes, it is suppose to Snow rain. You are definately on ****** Fix list for next week. Thank You, *****

      Customer Answer

      Date: 05/01/2023

       I am rejecting this response because: I am not ready to accept this response. I am hopefull that ***** keeps his word this time but like I said before this has been going on for a year. There has been plenty of good days . Last spring, last summer and last fall. you will get a favorable response when the work is completed.

      **** ********



      Customer Answer

      Date: 01/30/2024

      The business sent a couple of guys out to fix things.  The sidewalk does not appear to have fallen again.  The consumer considers the matter resolved.

    R.C. Concrete Leveling is BBB Accredited.

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