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Business Profile

Tree Services

First Choice Tree Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22/25, an employee of this company knocked on my door to ask if I wanted a quote for any tree services as he has noticed that I had a broken off limb overhanging my house. My first question was if they were a local tree service. He answered yes and gave me a card. After looking up the business, they are located 4 hours away. Lied straight to my face.

  • Initial Complaint

    Date:08/05/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/20/2025, This company under agreement with their foreman ***** (unknown last name), took down a large black walnut tree on my property. At time of sale for $2,400, we verbally agreed that they would arrange to have the boughs and the very large log picked up at a later date (supposedly following week) and pay me $800-900 for the value of the wood. Net cost was supposed to be $2,400 less what they'd pay for my walnut wood.

    They took the tree down successfully, but left garbage, clothing, and alot of tree debris around my property. Also, despite numerous attempts to contact ***** at 937-215-7170, he never came back to finish the work, and as of today, 8/5/2025 I still have a large log and numerous boughs in my side yard.

    I want other to know that they are not trustworthy, and do not follow through on their work and dodge attempts at contact. If this prompts them to return and finish the work and offer some payment of what they promised for my raw wood, I'd be satisfied. If not, let this serve as warning to other consumers to stay away from this company.

First Choice Tree Experts is NOT a BBB Accredited Business.

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