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Business Profile

Auto Repairs

P.R.O. Automotive

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for P.R.O. Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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P.R.O. Automotive has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Pro Automotive on Monday May 6th and subsequently took my car to their shop at 0830 on Wednesday May 8th. After a few hours I was told that my AC lines from the front of the car to the rear had a leak. I was presented with 3 options:
      a. order factory replacement for the entire AC line system costing $2500
      b. cut into and replace leaking AC line section costing $800
      c. cut and cap-off the portion of AC lines that go to the rear of car, rendering rear of car without AC costing $200.

      After choosing option B, I was told the correct fittings would arrive the next morning. My car stayed at Pro-Automotive over night.

      At 3:05 pm the following day, Thursday May 9th, I got a phone call from Pro-Automotive stating that my car was finished. At this time the gentleman working the counter informed me that they did not complete the work that was described. I was told that I now need to do the complete line overhaul, in addition to the option b fix that they already completed. I was confused and it did not make sense to me. I asked what work was actually done and why is this different than before. I did not get a clear response, the gentleman stated that I would need to do the full repair at a later date, and that rear AC would get kind of cold but not completely cold and that I should not worry about freon leaking anytime soon. I asked for the total and it changed from $800 to "$500 with your military discount".

      A 38% discount that was never discussed previously? Clearly they feel some responsibility but not addressing their fault and fixing the issue is unethical. I have the same problem now that I did before trusting them and spending over $500.

    P.R.O. Automotive is NOT a BBB Accredited Business.

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