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Business Profile

General Contractor

Storm Kings, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Storm Kings, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Storm Kings, LLC. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** tried calling multiple times with no answer, left messages with no response, even sent a message on their ******** account and nothing in return. There is damage to some shingles that appear that there was an attempt to cover up also another shingle that looks like its deteriorating.

      Business Response

      Date: 05/14/2024

      ***********************,

      Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you have encountered in reaching us, and for any issues you're experiencing. Your satisfaction is extremely important to us, and we are eager to resolve this situation.

      To better assist you, we kindly request that you provide us with photographs of the damaged shingles. These images will help us understand the extent of the issue and determine the best course of action to address your concerns effectively.

      You can send the photographs to  *********************************** Once we receive the images, we will promptly review the damage and get back to you with a resolution.

      We are committed to ensuring that this matter is resolved to your satisfaction, and we appreciate your cooperation and understanding. Thank you for giving us the opportunity to address this issue, and we look forward to your response.

      Respectfully,

       

      ***************************, Owner 

      Storm Kings LLC

      Phone: ************

      Email: *****************************************

      Email: **********************************

       

      "Open to thoughts, committed to solutions. Your perspective matters."

    • Initial Complaint

      Date:06/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After Storm Kings replaced my roof myself and three of my neighbors ( all of which used Storm King) for roof replacements began to have water leaking through our ceilings. My insurance compnay came out and did an inspection. They deemed that the flashing around the chimney was improperly installed. Storm Kings refused to make any repairs or accept any responsibility. I have spent a thousands of dollars repairing the damage to my home. My neighbors had to do the same.

      Business Response

      Date: 06/16/2023

      Dear ***** *********,

      We apologize for any inconvenience that you may have experienced as a result of your roof replacement with our company. We take all customer complaints seriously and we strive to ensure that every job we do meets our high standards for quality and craftsmanship. However, we are disappointed to hear about your recent issues with water leaking through your ceilings, as well as those of your neighbors. While we appreciate you bringing this matter to our attention, and we take full responsibility for the services we provide, after reviewing the situation, we cannot accept liability, as the issue does not stem from the roofing installation provided by our company. We have determined through multiple inspections that the issue is stemming from your chimney cap and not the flashing. Unfortunately, Storm Kings does not perform HVAC related work. We have also verified this with the local building department upon final inspection of your roofing permit. We understand that this has caused you frustration and we have our team ready to offer assistance in any way we can. Please do not hesitate to contact us so we can help you with this matter. Thank you for your understanding.


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