Heating Contractors
Stack Heating, Cooling, Plumbing & ElectricalComplaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i paid for the installation of a baseboard heater and thermostat. I received thermostats that did not work. I was given another thermostat that did not work After several thermostats that did not work, the company ordered a thermostat 2 weeks ago that came from a company that made thermostats. I called this week, because ***** said he would get back to me with the ordered thermostat. It has been almost 2 weeks, and i have not had a call from Stack heating, etc. I sent them a message today that i am sleeping in a cold bedroom and I want the thermostat that they ordered and promed to install this new theremostat. They said maybe this week.
Business Response
Date: 03/06/2025
We have been in constant contact with her, almost daily, and have replaced her thermostat three times. There hasn’t been a problem with any of the thermostats and the Heat actually does work. We think there may be some age related issues going on. We are heading back out there today if the next new thermostat arrives at our office today. This is the last time we are replacing it, we are also refunding a large portion of her money.
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