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Business Profile

Auto Repairs

Precision Body & Frame

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2019 Honda CRV to the Precision Body and Frame shop to have some rust spots taken care of that were covered under manufacturer's paint warranty, Victory Honda, the dealership in Sandusky told me to take my car to that shop to get the work done so I did. The work was done and it was fine, barely a year later the rust spots came back in the same spots on the rear hatch, I went back to the shop and showed the manager, he pulled up the file and said yea the work was done there and it would be covered under their warranty but they never got paid through the dealership, Honda said they paid the dealership, the dealership is under new owners. Shouldn't Precision still have to honor their work to me their customer and work out their business with Honda. The rusting is getting worse the longer it goes unfixed which will cost me money in resale or trade in value, when they didn't fix it right in the first place.

    Business Response

    Date: 08/13/2024

    Mr. ******* did not come to us as a customer for rust repair.  Victory Honda of Sandusky contracted us to complete a Honda Warranty Repair to a 2019 Honda CR-V in May of 2022.

    Repairs were scheduled and completed in September of 2022, and per the vehicle owner in the Statement of the Problem "it was fine".  

    Farther down in the Statement of the Problem, Mr. ******* states "they didn't fix it right in the first place".

    This complaint was filed 23 months after the repair,  Both Honda and their customer accepted the repair upon completion, making the above statement false.

    The statement from our manager was misunderstood by Mr. *******.  The warranty referred to is the Honda Warranty, and the issue of us being paid is immaterial to this complaint.

    We sympathize with Mr. *******'s predicament and hope he understands his issue is with Honda, and not Precision Body and Frame.

     

    Out of respect for our 40 years in business without a legitimate complaint, we request that the BBB close this issue and remove it from our record.

     

     

     

     

Precision Body & Frame is NOT a BBB Accredited Business.

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