Complaints

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• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* *******, owner of Borderline Enterprises and I were
  “friends” in the sense that our children went to kindergarten together and over
  the years, he has been my handyman. I always felt like he did good work and
  that I could trust him not to take advantage of me in the sense of overcharging
  or fixing things that didn’t need fixed. So, when we decided to redo our master
  bedroom, he is the first person that I called.  He came to my house in December where we talked about the project
  briefly and what I thought I wanted to have done. Then he came back on January
  19th to take a closer look at the space and the basement access and
  discuss exactly what I wanted done in the bathroom so that he could give me a
  quote. I asked him for a quote that included everything being done by him and
  then we would see if we could afford it. I told him that depending on the price
  I might have to have my dad help with some of it.  I did mention to ***** that my dad was older
  and that his hands were not good so I would prefer to have him do it all if
  possible.  I did tell him that we would
  paint the bathroom ourselves and demolish the tub.  We agreed that I would buy all of the supplies
  and that the quote that he gave me would be just for labor. I showed him a
  piece of flooring that I was considering at that time and he stated that he
  would not use it but instead would put tile down. I agreed to that suggestion
  and the quote was to include tearing out the old bathroom, building my custom
  shower, doing the electric to include lighting and outlets, and to have him
  install vanity, faucets, tile floor, cabinets, one with a countertop that would
  replace where the old tub was removed, as well as install my barn door.  He quoted me $5000 that day and gave me the
  name of a store that I could go to and look at tile for the shower and floor.   

  Please see attachment for detailed description of problem. Also, my boyfriend **** ****** is active duty Air Force National Guard. He is a Master Sargent. I filled out the form so I am not checking the military box on the final page, but I felt this was relevant to point out.