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Business Profile

Bar

Jilly's Saloon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I went to Jilly's Saloon on Thursday, November 2nd and had 2 beers that totaled to $10 exactly, I paid that price and remember writing out the $10 on the transaction line as the final amount with the tip crossed out (service was very poor - bartender took over 45 minutes to open a beer as she was chatting with friends).

    Today (11/8) I am checking my bank statements and see that the bartender decided to include a $10 tip for herself, making the total $20, which was posted 11/6 to my bank account. This is blatantly stealing money with no discretion, I'm pretty shocked she actually increased the entire bill by 200% and didn't think I would notice. Google reviews seem to indicate this isn't the first time this business has overcharged customers by lying about their tips when inputting it. I have filed a dispute with my bank and will be calling the business to let them know I filed a dispute + am aware that the bartender will overcharge.

    Business Response

    Date: 11/17/2023

    We pride ourselves on making sure that tabs are in order and fixing any complaint in our bar to the best of our abilities. Unfortunately, mistakes happen and it appears there was an overcharge of $10.00 that night upon review. That particular evening our  bartender was entering all tips manually at the end of the night and misread the total line and the tip line on the merchant copy. The customer has not contacted the bar owner, for which we would have made this correct immediately, as mistakes do happen. We understand that this particular situation can be upsetting and would like to correct it as this was an honest mistake on our bartender's behalf and she is deeply apologetic for any inconvenience this may have caused. I have also reached out to the customer to correct this mistake. 

Jilly's Saloon is NOT a BBB Accredited Business.

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