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Business Profile

Golf Carts

Put-in-Bay Golf Carts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Carts.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MAKE SURE TO READ THE REVIEWS! AND THE FIND PRINT ONLINE! We had a group of 6 (one of which is my wife on oxygen.) We looked online the day before and found rates and knowing it would be busy and we had limited time (1 hour) because we took the cruise boat in we reserved the 6 seater. So, I got on the island and went to get our reservation. I immediately was told we reserved all day at over 5x's the hour cost because that's all you can do online. We only had 1 hour on the island, and they refused to allow the hour rate and were sold out for the day. Wouldn't allow us to cancel it either, so we were stuck paying the daily rate no matter what. This place and its practices are scams and should be illegal. They could have charged us $20 and rented the cart to the people they were turning away. So our only option would have been to not reserve and show up and them be sold out and wife couldn't enjoy the hour on island.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a golf cart for a full day in advance via the online reservation option. When we arrived the reservation worker verified my reservation in writing and on my cell phone screenshot and proceeded to offer me an HOURLY rate option instead of a daily rate per my contract. We decided that given the time of day it would be cheaper for us to go with the hourly rate. I signed the rental agreement, the reservation worker indicated the hourly rate amount to me ($15 per hour) and also wrote the time of our rental on the form. We used the cart for 3 hours, returned and paid with a credit card for the hourly rate for 3 hours. At no time did the reservation worker indicate to me that I would be charged for the entire day AND the hourly rate. At no time did she indicate to me that I can't change the reservation from daily to hourly. She allowed me to pay for the hourly rate and this company turned around and charged me for BOTH. I have tried to work with the company for a refund and they have NOT been cooperative. I understand that I signed and accepted a daily rental but when I was given the option to choose hourly at the counter I assumed (as any normal customer would) that this would not be a duplicate charge. I see from another review below that this happened to them (on the same Saturday it seems) so this is clearly standard practice. In reading other reviews and complaints this seems to be common practice for this company. The owner has treated me in a condescending manner, has not acknowledged that this is predatory practice to offer hourly rates verbally and then charge a customer for both charges and is unwilling to admit fault and refund the duplicate charge. I expect a refund for the daily rate $87.00 as the worker offered the hourly rate to me verbally and didn't advise I would be charged for both. I signed the agreement for hourly as well as the credit card receipt for hourly. The company is not reachable by phone only email.

    Business Response

    Date: 07/24/2023

    We do not offer hourly rates, and this customer both clicked to accept and signed to accept the terms. We have reviewed the audio & video tapes o the transaction and there was not offer of an hourly rental or offer to charge the terms customer accepted. We have closed our file on this matter.

    Customer Answer

    Date: 07/25/2023


    Complaint: ********

    I am rejecting this response because: I was CHARHGED both an hourly rate and a daily rate on my credit card and want a refund. If you do not offer hourly rates then why was I charged twice?

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is extremely unprofessional when I tried to argue a cart rental. In short he ended up calling me stupid and couldn’t read, also brought up politics into a situation that had nothing to do with them. I have proof via email. Essentially I would like to have our money back since he refuses to get it back. Would love to see the business shut down with the amount of bad reviews from other people as well.

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/2/22 I attempted to reserve a golf cart online for 9/3/22. Immediately after submitting my reservation online I received an error message stating unable to process. I then immediately called the phone number on the website to confirm my reservation but was told I was speaking with an answering service and they were unable to confirm if the reservation was received. After explaining the situation, that I received an error message and was unable to know if the reservation was received, I was assured that if I sent an email cancelling my reservation before midnight that night I would not be charged since they were unable to confirm if my reservation was received. I then sent an email canceling my reservation to the email provided. On September 4, 2022 I received a charge for a rental, that I was advised I would not be charged for if I sent the email requesting to cancel. I sent an email explaining the situation and requested a refund for a service that I did not receive. The response email stated that per the terms I needed to cancel my reservation 24 hours prior to the reservation. I sent another email explaining that I was unable to confirm if the reservation was received due to an error message and was advised since the answering service was also unable to confirm if the reservation went through, to send an email cancelling the reservation before midnight, to the email provided, and I would not be charged. I again requested a refund for a service that I canceled and did. It receive but have not received an email response or a refund. I would like to receive a refund for this rental, which I did not receive.

  • Initial Complaint

    Date:08/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a golf cart from this company on the morning of August 27. We had the cart for about 2 - 3 hours when we parked it to take a train tour of Put-In-Bay. When we returned from the train ride the cart was GONE. We then walked all the way back to Put-In-Bay Golf Carts to report the stolen cart. They informed us that they had given us the wrong cart and had come and took it. Really? That's how you do business? They then gave us a different cart. After having it for about another hour or two, it broke down. I called them and they came out saying they would give us another cart (cart #3). I told them I did not want another cart, the inconvenience and anxiety of the day (my wife's first visit to the island) was enough for us, and I wanted my money back. We would walk the rest of the day. I also mentioned to them that I would not be renting from them in the future. They were very rude to deal with, and made sure I knew several times over that they did not give refunds. They also said that they get threats daily that no one follows up on. This must be very regular for them to have issues frequently, and they said all of the island rental places have these issues. I guess customer service and satisfaction is a thing of the past.

  • Initial Complaint

    Date:07/25/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday July 23,2022 I visited Put In Bay with 3 friends. We made a reservations at PutInBay Golf Carts weeks in advance. We showed up and received our first golf cart that was faulty (it would barely accelerate, people were legitimately walking faster than the golf cart) around 2pm. We returned said golf cart and were given another golf cart that was also faulty. It was to the point that we almost got in trouble with the police because the cart kept stalling and we were blocking traffic. No matter how much I was pulling the choke as I had been instructed to do by the golf cart attendant, we continually were having issues getting the cart to go every single time we stopped. We FINALLY made a one block loop back to return the second cart. They did offer us another replacement, but at this point I only wanted my money returned which they refused to do. At this point we wasted a good 2 hours dealing with golf carts that didn't work and were charged for a product (working golf cart) that they did not deliver.

  • Initial Complaint

    Date:07/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a golf cart online at putinbaygolfcarts.com. They sent me an automatic confirmation notice via email to *********************. I was surprised and shocked the confirmation included my full credit card number, name, address, expiration date and security code. All readable full information. The hotel I’m staying in is put in bay resort hotel & conference center and they only allow golf carts on the property reserved through putinbaygolfcarts.com. I can’t reserve somewhere else. I called put in bay golf carts at ************ on 7/5/22 to inform them of my concerns. I was told they are an answering service and I should reply to my confirmation email. That’s not helpful when they have violated online security and privacy laws. Also, put in bay golf carts website they offer a $5 coupon online but there is no option to print it or redeem it. Don’t know how to load the email message but can do so separately.

Put-in-Bay Golf Carts is NOT a BBB Accredited Business.

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