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Business Profile

Deck Builder

Decks and Beyond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After this company finished the fence, which was a constant struggle to get them to show up, the post for where the gate is has started to break away. The entry gate on that side has never worked. They installed the gate too far away from the post so it doesn’t close and latch. I have a bungee cord holding it closed so the dogs don’t get out. We have been told for over 6 months that they will be here “the following week”, every week…to reset and fix the gate so we can actually use it. They have not shown up. The gate on the other side is also not installed correctly but is useable. They asked us to pay for the remainder of the project prior to completion since they needed money for materials for their next job. We did, and the job was finished but it was never done correctly. I am hoping to get both gates fixed and the post reset, as promised. The entire fence is still under their warranty since it’s not a year old yet. Can you please help get them to fix what they didn’t install correctly?

    Customer Answer

    Date: 10/02/2023

    Have you heard from the company?   Yes   

     

    Are you satisfied with the company's efforts to resolve this matter?   Yes   


    Thanks, 

    ******* *****

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction took place on 8/17/2022 with Decks and Beyond in Piqua, OH. For a fence for $4,425.00 and they required half down which was a check (#****) for $2,217.50. Many calls have been made to Decks and Beyond (********** office and cell phone **********). No one answers the calls.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave them $22,000 down on building a screen room. The promised it would be done by Christmas. Not started yet, they don't answer their phone or return calls.

  • Initial Complaint

    Date:10/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We worked with ** ******* and agreed upon Resurfacing of the deck on June 23.
    ** ******* assured us that the work will be done in 4-6 weeks because we ordered supplies that would be available in the market.
    I have attached a copy of the estimate. We forwarded 50% of the estimated amount, which was $ 6339, I have attached a copy of the withdrawn money.

    We never got a receipt of that money from the company.
    We have called more than fifteen times since then and have not received a call back to tell us if the work will begin.
    If no one calls us back, there is no scope of resolution.
    We no longer have confidence in our relationship. Please return our money immediately.

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/18/22 we hired Decks and Beyond, LLC to build a deck. We paid 1/2, $7500, ck# 9608. **** ****** said it would be 4-6 wks for the job to start. The total job was going to be a 18x24 deck at the total of $15,485.00.
    From 4/18/22 to 9/29/22 this company returned two of my phone calls. We have phone records showing that I called about our deck and they NEVER answered. Sometimes the mailbox was full. Most the time we left a message and got NO call back. I went to the place of business on Aug. 12, 2022. We were told that the materials would be delivered on 8/15 and the job would begin on Aug.16. NOTHING. We have been GHOSTED ALL summer. We are out $7500 and NO deck. They will not call or contact us. We have talked to aa attorney and he said I need to contact the BBB. (Contract says **** ******, it's ***** ******). The correct name was on the check and it's been cashed.

Decks and Beyond is NOT a BBB Accredited Business.

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